SIMBA Telecom discussion thread

[mosmos]

 

[krazyhippo]

If I have money in my account balance. Will it automatically deduct my next 30daya subscription from it ? OR account balance is only for excess usage ?

 

[chopra]

someone is going to get into trouble with audit



Dear Customer,

Thank you for your patience.

This is in relation to your ticket number xxx about the $50 top up last May 2020.

Please be advised that our system unable to keep the records wayback 2020 due to limited access.

Kindly note that we are still working on more comprehensive measures to improve our systems to ensure seamless experience for our customers soon.

We appreciate your patience and understanding.


Read HWZ Forum Rules!

 

[keenklee]

someone is going to get into trouble with audit



Dear Customer,

Thank you for your patience.

This is in relation to your ticket number xxx about the $50 top up last May 2020.

Please be advised that our system unable to keep the records wayback 2020 due to limited access.

Kindly note that we are still working on more comprehensive measures to improve our systems to ensure seamless experience for our customers soon.

We appreciate your patience and understanding.


Read HWZ Forum Rules!

IMHO.
The question is what happened to the $50 ??

 

[firesong]

someone is going to get into trouble with audit



Dear Customer,

Thank you for your patience.

This is in relation to your ticket number xxx about the $50 top up last May 2020.

Please be advised that our system unable to keep the records wayback 2020 due to limited access.

Kindly note that we are still working on more comprehensive measures to improve our systems to ensure seamless experience for our customers soon.

We appreciate your patience and understanding.


Read HWZ Forum Rules!

May 2020? Audit would've cleared that already for FY2020/21. Possibly even for FY2021/22 (ending in March 2022, which is over).

Don't think they will revisit unless you raise it to higher awareness - like if the newspapers pick it up and publish it. You could write to the ST Forum to try and force them to.

 

[ladiesman217]

someone is going to get into trouble with audit



Dear Customer,

Thank you for your patience.

This is in relation to your ticket number xxx about the $50 top up last May 2020.

Please be advised that our system unable to keep the records wayback 2020 due to limited access.

Kindly note that we are still working on more comprehensive measures to improve our systems to ensure seamless experience for our customers soon.

We appreciate your patience and understanding.


Read HWZ Forum Rules!

More than 2 years ago now then u make noise about this?

Serves you right and orbigoot la.

 

[lohsenglte]

If I have money in my account balance. Will it automatically deduct my next 30daya subscription from it ? OR account balance is only for excess usage ?

If at least the same amount as the monthly subscription, deduct from account balance. Else, charge through credit card.
If no credit card, service renewal fails and get ready to cancel service automatically if never renew soon.

 

[chopra]

More than 2 years ago now then u make noise about this?
Serves you right and orbigoot la.

money suddenly disappeared. i checked for a few months in 2020 and prob early 2021 but not after


Read HWZ Forum Rules!

 

[dEv_]

hi guys, for self walk-in registration at service centre, would one be able to receive the sim card on the spot? thanks!

EDIT: I found the answer in older thread. Thanks!

 

[eyz]

I topped up $10 twice today, but it's not reflected in the account balance. I received the sms informing me on my balance and the 2nd sms indicate I have $20 in my account.

what is the issue? my Simba apps shows my account balance is $0.

do I need to activate the account or anything?

 

[lohsenglte]

I topped up $10 twice today, but it's not reflected in the account balance. I received the sms informing me on my balance and the 2nd sms indicate I have $20 in my account.

what is the issue? my Simba apps shows my account balance is $0.

do I need to activate the account or anything?

Did u try checking your balance through SIMBA My Account? (simba.sg -> My Account)

 

[twosix]

I topped up $10 twice today, but it's not reflected in the account balance. I received the sms informing me on my balance and the 2nd sms indicate I have $20 in my account.

what is the issue? my Simba apps shows my account balance is $0.

do I need to activate the account or anything?

Quit the app and run the app to check again. The app is pretty rudimentary and it does not auto refresh.

 

[eyz]

Quit the app and run the app to check again. The app is pretty rudimentary and it does not auto refresh.

checked already. reinstall and verify with OTP. still the same.

account balance is $0. the first time was topped up from the website, and the 2nd time was topped up from within the apps.

weird. received both SMS.

 

[sullycoin]

checked already. reinstall and verify with OTP. still the same.

account balance is $0. the first time was topped up from the website, and the 2nd time was topped up from within the apps.

weird. received both SMS.

Did you try checking on the web portal?

FWIW, I don't bother with the app. It's hopeless.

 

[eyz]

Did you try checking on the web portal?

FWIW, I don't bother with the app. It's hopeless.

ok, I'll try. thanks for the pointer.

 

[kbwang]

Went to melaka. WhatsApp can used but surfing failed. Pages failed to load . APN set as TPG. I am guessing their agreement with free roaming partner might be throttled data. ..

 

[lohsenglte]

Went to melaka. WhatsApp can used but surfing failed. Pages failed to load . APN set as TPG. I am guessing their agreement with free roaming partner might be throttled data. ..

It might be Celcom's problem.
Or at least did u try to airplane mode? It might be connection issue.

I didn't have any issues with anything when in JB.

 

[gapboy]

Went to melaka. WhatsApp can used but surfing failed. Pages failed to load . APN set as TPG. I am guessing their agreement with free roaming partner might be throttled data. ..

seems like connection issue in malaysia recently like my friend had ... someone suggested to set manual network to cellcom

 

[DynamiteZerg]

Make sure ur APN is set to TPG and not internet

I can confirm this works as I've just tried it in Batam.

 

[kelvinti]

Folks,

Take the $18 plan for example.

What do you mean by "300 min IDD to selected countries"?

Does Malaysia included in this selected countries?