I top up $50 the wallet in aug 2020 (yes 2 years ago) and i didnt track that $50 after a few months. Separately, tpg has been deducting from my dbs cc monthly these 2 mths.
strangely, while i proceed to terminate tpg late last mth, they told me that the $50 is deducted monthly since aug 2020.
quite pita to email to the cso. After many emails, they say they will investigate. They reply at 12midnight to 3am. Can’t reconcile what third world country operates at that time. Mexico? Quite sad they cannot have a phone call to reconcile with me
Not sure what you are trying the say the problem is here...
The way TPG/SIMBA works is that they always deduct from the monthly subscription from the wallet first. If the wallet is not sufficient to cover the subscription, then they will deduct from the linked card. It's a little bit annoying that it works this way, since you also need a positive wallet balance to 'pay' for additions (like additional SMS or roaming data), which somehow cannot be deducted from the linked credit card... BTW, this is true whether you have a 'prepaid' or 'postpaid' line. In a way, it can work to your advantage since you could just top up before the month's end using Shopee & save a $1 on the subscription.
So, the $50 you had in the wallet would have paid for your Sep 2020 to Jan 2021 subscriptions & your card would only be deducted for the Feb 2021 subscription onward (assuming you did not pay for additions).