SIMBA Telecom discussion thread

[keenklee]

Oh! Me no problem coz I opted for collection.

1100am: I ordered online at home.
1130am: I reached the service counter at PLQ.
1135am: My new SIMBA line was activated on the spot and can used it straightaway.

IMHO.
This type best !

 

[kelvinti]

Oh ya! If some of you still might not know.

SMS <3> to 1218.
The return SMS will tell you if your new SIM card is activated and ready to use for the International Roaming in 51 countries.

 

[lohsenglte]

Oh ya! If some of you still might not know.

SMS <3> to 1218.
The return SMS will tell you if your new SIM card is activated and ready to use for the International Roaming in 51 countries.

Quite a lot of people don't read faq, sign the line, immediately use overseas. Then later complain can't connect etc.

If u don't read instructions and it fails on you, you're the problem, not the other party.

 

[ekardo]

Quite a lot of people don't read faq, sign the line, immediately use overseas. Then later complain can't connect etc.

If u don't read instructions and it fails on you, you're the problem, not the other party.

Is it <3> or SIMBA?

the email mentioned only “sms to 1218” without details.

 

[twosix]

Both can. sms simba to get the menu, 3 to get the usage details.

 

[eip1234]

I got stuck here too, my friend too.

I tried calling into their hotline and it says it only supports query on senior plan...now I am stuck...

Can share their number to call in for support? Yes, it's for senior plan. Can't find any number to call at their website. Thanks thanks

 

[ekardo]

Can share their number to call in for support? Yes, it's for senior plan. Can't find any number to call at their website. Thanks thanks

it's on the letter together with your simcard..

 

[eip1234]

it's on the letter together with your simcard..

I collected the sim card at their Orchard Central Center. No letter.

 

[boonkang]

Can share their number to call in for support? Yes, it's for senior plan. Can't find any number to call at their website. Thanks thanks

SIMBA seniors' hotline contact is on the SImba Web site at at least 2 locations.

**
At link below, see question #11:
https://support.simba.sg/hc/en-us/articles/5013137874457-What-is-Mobile-Access-for-Seniors-Plan-
"Contact us at Seniors Hotline - 6920 0000
(Monday - Friday | 10 am - 6 pm | except weekends and PH)"

**
The above seniors hotline number ALSO available at another SIMBA Web page:
https://simba.sg/faqs
(at above link, see question #8 under section 'A. General')

 

[eip1234]

Oh so that's deep in ... Thanks thanks

 

[needhelpbadlynow]

Trying to activate simba sim but got stuck at this page, key in number but page not responding.

https://registration.simba.sg:8443/enternumber

moi also hab the same problem.

idiot sia. key in the lumber then click the button no thing happen then after a while say invalid lumber

 

[ekardo]

moi also hab the same problem.

idiot sia. key in the lumber then click the button no thing happen then after a while say invalid lumber

Call up and problem solved within mins. Really immature Telco.

 

[needhelpbadlynow]

Call up and problem solved within mins. Really immature Telco.

Chiu mean call the hotline can solve it? No need specially go down?

 

[zZanyy]

Anybody knows how to check roaming data remaining? Dial *1218# says connection problem but no problem calling out to normal numbers. The app still shows 1.00GB out of 1.00GB when I have already used it for half a day surfing internet but local data remaining updates are timely.

 

[lohsenglte]

Anybody knows how to check roaming data remaining? Dial *1218# says connection problem but no problem calling out to normal numbers. The app still shows 1.00GB out of 1.00GB when I have already used it for half a day surfing internet but local data remaining updates are timely.

I suppose you're using roaming data in Malaysia / Indonesia / Thailand?

Go to SIMBA My Account (in the website), login to see.

The free 2GB for the 3 destinations can't been seen in the app.

 

[CommanderPilot]

What’s the difference between local mobile vs fixed line minutes?

 

[lohsenglte]

What’s the difference between local mobile vs fixed line minutes?

Any numbers made to 8/9 series numbers is Unlimited, while calls made to other numbers (1/3/6 series numbers etc) is limited to the plan's fixed line minutes quota?

What's so hard to understand?

 

[firesong]

Any numbers made to 8/9 series numbers is Unlimited, while calls made to other numbers (1/3/6 series numbers etc) is limited to the plan's fixed line minutes quota?

What's so hard to understand?

Perhaps he didn't know that mobile numbers all start with 8/9 (with the exception of our emergency service numbers)?

Some people don't realise that there are number allocations. Also, there are a lot of YP nowadays that don't even know that homes can have land line numbers - they grew up in a time when their friends only have mobile numbers, so they assume that only businesses/offices have 6 series numbers. Some have never encountered 3-series numbers even.

Their ignorance reflects on them. No need to angst.

 

[sullycoin]

Anybody knows how to check roaming data remaining? Dial *1218# says connection problem but no problem calling out to normal numbers. The app still shows 1.00GB out of 1.00GB when I have already used it for half a day surfing internet but local data remaining updates are timely.

The app is generally useless. Just use the web portal.

I suppose you're using roaming data in Malaysia / Indonesia / Thailand?

Go to SIMBA My Account (in the website), login to see.

The free 2GB for the 3 destinations can't been seen in the app.

The T&Cs for the Malaysia/Indo/Thai roaming says it is valid till 31/7, but I can still see the counters on my web portal. I'm curious if they just forgot to disable the additional free roaming, or forgot to update the portal to show the free counters. lol

 

[lohsenglte]

The app is generally useless. Just use the web portal.


The T&Cs for the Malaysia/Indo/Thai roaming says it is valid till 31/7, but I can still see the counters on my web portal. I'm curious if they just forgot to disable the additional free roaming, or forgot to update the portal to show the free counters. lol

Probably remove when the next bill cycle starts.

I was using it now on CELCOM roaming and the data was taken from the Malaysian bundle, not the 1GB bundle.

My bill cycle expires middle of this month.