SIMBA Telecom discussion thread

[lohsenglte]

IMHO.
Yes weird indeed. The same message "Your SIM card does not allow a connection to this network".
If it is poor network coverage, it should still be able to connect.

Did your friend have the Simba for quite a while before going overseas?
My Simba is less than 1 month old. Maybe not enough time to replicate.
It was working at the airport at that particular state but when move away, suddenly no connection.

They signed the SIMBA line about a week prior to leaving.
One is brand new SIMBA number, another is port in from StarHub.

But I did warn the SIM must be in use all the time, don't take it out and use other lines in case.
We also testing MY CELCOM and it works.
But I couldn't get the SIM card to switch to Orange France mode while trying to connect to other carriers (and I warned it might not work).

In the end, it worked, so nothing to complain.

 

[keenklee]

They signed the SIMBA line about a week prior to leaving.
One is brand new SIMBA number, another is port in from StarHub.

But I did warn the SIM must be in use all the time, don't take it out and use other lines in case.
We also testing MY CELCOM and it works.
But I couldn't get the SIM card to switch to Orange France mode while trying to connect to other carriers (and I warned it might not work).

In the end, it worked, so nothing to complain.

IMHO.
Similar for the Note10+ except cannot work.
S22U worked but lost again.
Now is night time over there. Will troubleshoot again later.

 

[andrewkb]

If I plan to terminate my spare line, do i just cancel my credit card and not let it auto pay?

 

[firesong]

If I plan to terminate my spare line, do i just cancel my credit card and not let it auto pay?

Email them with a request to terminate.

Cancelling your payment doesn't absolve you from the responsibility to pay what is due. They can accrue the bad debts, tack on debt recovery charges and late payment penalties, and even add interest if they want to. You may not feel it now, but all these debts will come back to haunt you in future when you need to apply for loans and other finance related matters.

Just write in to terminate.
https://support.simba.sg/hc/en-us/a...ow-to-terminate-my-mobile-service-with-SIMBA-

 

[Apex]

If I plan to terminate my spare line, do i just cancel my credit card and not let it auto pay?

Wah cancel CC little to much. You "may" get blacklisted by telco for bad payment

For termination, please fill up the Termination Form here and submit your request to service@simba.sg



We will acknowledge your request within 2 business days and process it within 7 business days if there are no outstanding dues. For cases requiring more than 7 business days, we will advise on the timeline and the reason(s) for the extension.



An activation fee of $30 is chargeable for port-out within 30 days of plan activation. We will not charge you for the next 30-day cycle if the termination request is submitted at least 7 business days before the end of the billing cycle (day 30). Alternatively, termination requests can also be done at our SIMBA Service Centre.

 

[ichinisan]

Does TPG support Pixel phones?

 

[firesong]

Does TPG support Pixel phones?

Not that I know.

The Pixel still doesn't have working VoLTE profiles for M1, and all other MVNOs in Singapore that support VoLTE, so I doubt there is SIMBA support. Have to set the APN manually and use their app to make calls.

 

[krazyhippo]

Anyone top-up during the nation day promotion and gotten the extra $5 ?

 

[mosmos]

Anyone top-up during the nation day promotion and gotten the extra $5 ?

Yes, i top-up 2x $20 on 8/8 12am+ using qoo10 and got the extra 2x $5 topup on 10/8 6pm+ when i checked the simba app

Sms notification came later, on 10/6 night and 11/6 morning

 

[firesong]

Anyone top-up during the nation day promotion and gotten the extra $5 ?

Checked my mom's account yesterday morning, and she got her $5.

She was quite upset cos she later received a billing invoice and it was not deducted, but I saw that it was billed on the 7th of Aug (email only came yesterday?), so I told her to wait 1 month to confirm whether they deduct from her credit.

 

[keenklee]

IMHO.
Just to update. It didn't work @ JFK as well.
The same error message @ LHR - "Your SIM card does not allow a connection to this network".
User is now in another state further inland, and has the same error message.

Now for the plot twist.

User put the Simba into a Samsung S22Ultra and voila, can connect to AT&T and now it is working.
The previous phone was a Samsung Note10+ - maybe it was an Exynos ?

Update - I checked the model for the Note10+, it is supported on AT&T.

IMHO. IIRC.
A summary for easy reference.

TPG SuperRoam

1. @ Heathrow - Samsung Note10+ (N10+) 4G "Your SIM card does not allow a connection to this network"
2. Then @ JFK - N10+ 4G "Your SIM card does not allow a connection to this network".
3. @ a US state airport - N10+ 4G "Your SIM card does not allow a connection to this network".
4. @ a US state airport - put in Samsung S22Ultra (S22U) 4G - Connected !! AT&T
5. Travel across the US state S22U 4G - Connection ok except once lost connection
5. @ somewhere else in the US State - S22U 4G - Lost connection - "Your SIM card does not allow a connection to this network".
6. Next day - S22U 4G - Regain connection T-Mobile

Now hope to get it to work on N10+.

 

[lohsenglte]

IMHO. IIRC.
A summary for easy reference.

TPG SuperRoam

1. @ Heathrow - Samsung Note10+ (N10+) 4G "Your SIM card does not allow a connection to this network"
2. Then @ JFK - N10+ 4G "Your SIM card does not allow a connection to this network".
3. @ a US state airport - N10+ 4G "Your SIM card does not allow a connection to this network".
4. @ a US state airport - put in Samsung S22Ultra (S22U) 4G - Connected !! AT&T
5. Travel across the US state S22U 4G - Connection ok except once lost connection
5. @ somewhere else in the US State - S22U 4G - Lost connection - "Your SIM card does not allow a connection to this network".
6. Next day - S22U 4G - Regain connection T-Mobile

Now hope to get it to work on N10+.

Maybe Orange France have issue with AT&T / T-Mobile, or SIMBA have problems with Orange France.

But it's so weird.

I feel like it's due to VoLTE (or lack thereof) which caused the rejection. But I can't comment.

US operators use whitelist approach instead of blacklist approach in general, so it's a pain when you aren't the customer and use their "compatible devices" (pay their model).

 

[sullycoin]

Anyone top-up during the nation day promotion and gotten the extra $5 ?

I topped up on 8/8 via Shopee retailer. I got the bonus credit sometime on the 10th.

 

[keenklee]

Maybe Orange France have issue with AT&T / T-Mobile, or SIMBA have problems with Orange France.

But it's so weird.

I feel like it's due to VoLTE (or lack thereof) which caused the rejection. But I can't comment.

US operators use whitelist approach instead of blacklist approach in general, so it's a pain when you aren't the customer and use their "compatible devices" (pay their model).

IMHO.
Your insight to the whitelist approach is correct. When the user registers for MINT Mobile ( T-Mobile ), the IMEI was required. The downside to such an approach would likely be not able to use on other devices like another mobile or mifi.

If going by the whitelist approach, perhaps is to let the N10+ "try" a few more times so that T-Mobile or AT&T gets the "trigger" and update something. Wishful thinking ...

 

[Jurong640]

Yes, i top-up 2x $20 on 8/8 12am+ using qoo10 and got the extra 2x $5 topup on 10/8 6pm+ when i checked the simba app

Sms notification came later, on 10/6 night and 11/6 morning

if top up $10 to the account, will SIMBA switch to deducting from wallet instead of via credit card. Currently, my monthly is deducted via CC.

 

[boonkang]

if top up $10 to the account, will SIMBA switch to deducting from wallet instead of via credit card. Currently, my monthly is deducted via CC.

This has been asked before -- see post #3091 of this thread.

 

[AlvinDj]

If account left less than $10, it will not deduct whatever's in the account and then balance proceed to deduct CC right ?

It will direct deduct full amount to CC instead?

 

[firesong]

If account left less than $10, it will not deduct whatever's in the account and then balance proceed to deduct CC right ?

It will direct deduct full amount to CC instead?

Yep. If the amount in your credit wallet is insufficient, it'll deduct direct from CC. Their system won't drain your credit wallet and deduct the difference.

That's the bad part about the credit wallet. Say you accidentally incurred some charge (eg, sent an overseas SMS), then you'll have a chunk of change you can't use, can't withdraw, can't drain down easily.

Their top up amounts are also specific hard amounts from what I saw while helping my mom. Not like subscribers can choose a custom option to top up that few cents to round it off to $10 to pay their next bill. I think they should at least allow irregular amounts for rounding up purposes. Users won't have any reason to top up funny amounts otherwise. Since they state the credits are not refundable, it's not like users will be so boliao to put in 30c for no reason at all.

 

[AlvinDj]

Yep. If the amount in your credit wallet is insufficient, it'll deduct direct from CC. Their system won't drain your credit wallet and deduct the difference.

That's the bad part about the credit wallet. Say you accidentally incurred some charge (eg, sent an overseas SMS), then you'll have a chunk of change you can't use, can't withdraw, can't drain down easily.

Their top up amounts are also specific hard amounts from what I saw while helping my mom. Not like subscribers can choose a custom option to top up that few cents to round it off to $10 to pay their next bill. I think they should at least allow irregular amounts for rounding up purposes. Users won't have any reason to top up funny amounts otherwise. Since they state the credits are not refundable, it's not like users will be so boliao to put in 30c for no reason at all.

Yes I really wished they allow irregular amount top up or at least a one off, because I plan to port out but risk forfeiting my leftover balance in it..

 

[lohsenglte]

Yep. If the amount in your credit wallet is insufficient, it'll deduct direct from CC. Their system won't drain your credit wallet and deduct the difference.

That's the bad part about the credit wallet. Say you accidentally incurred some charge (eg, sent an overseas SMS), then you'll have a chunk of change you can't use, can't withdraw, can't drain down easily.

Their top up amounts are also specific hard amounts from what I saw while helping my mom. Not like subscribers can choose a custom option to top up that few cents to round it off to $10 to pay their next bill. I think they should at least allow irregular amounts for rounding up purposes. Users won't have any reason to top up funny amounts otherwise. Since they state the credits are not refundable, it's not like users will be so boliao to put in 30c for no reason at all.
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Topping up random amounts would still incur per transaction cost.

Normally even though it's a fix percentage payable to the payment provider, there's also the minimum cost per transaction payable.

Imagine someone used 10MB of roaming data by accident, clocking in $0.04.

Don't be surprised if someone were to topup this $0.04, it would cost SIMBA more than this $0.04 for transaction cost, making them lost money while doing so.