I port in from m1 to simba 01 oct, m1 already ported out and simba line still not activated yet.
i use simba esim, can use simba data and receive sms, but cant receive call and call other ppl.
here the issue i am facing:
- other ppl call me will receive ' the mobile service you have call is unavailable, please try again later'
- simba app cant receive OTP
- simba website can log in, and plan shows 'pending activate'
have raise ticket to SIMBA, they just reply already port in SIMBA successfully. never address the call issue.
i'm using iphone 15, having LTE signal. havent see 5G yet.
Any kind soul able to share simba hotline number? I would like to call them to clarify as raise ticket they also didn't resolve the issue.
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update 01 (04 Oct 6:34pm)
simba reply me "
Thank you for the response and apologies for the confusion.
I checked that your port-in is already completed. However, your account status in SIMBA is still in pending status.
I went ahead and submitted a report to the relevant team to fix the issue. We'll Keep you posted for the updates."
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Now able to receive call and call people after enable VoLTE.
Thanks member thiamhui for the advice
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update 02 (05 Oct 9pm)
Wait whole afternoon still not yet done, then straight ask them in their facebook page at 5pm, PM their FB page, and email them.
9pm then email reply me the line is activated.