SIMBA Telecom discussion thread

[sky1978]

IMHO.
So what do you think would a reasonable speed to get ?

If can hit 150mbps already considered good. Going forward, if more and more users set their phones to auto log onto 5G, most likely their 5G will get congested. End up 4G might even be faster. Maybe early in the morning can do a speed test when no one using the network, so that will probably be a good gauge of the maximum capacity and speed in certain locations.

Just for an update, for my side at Redhill, at 4G+ with a full 5-bar connection, I only can get 20mbps in the middle of the night. Daytime is around 10 to 15mbps. So it seems that Simba already capped the speed by locations or base stations.

 

[wira]

My fren Kanna such speeds when your starhub is still pending porting. Once ported in, speeds should be decent

I see. Weird and bad experience thought.
have emailed the support to ask on this

 

[Lynxlok94]

Anyone tried switching from eSIM to Physical SIM?
Where can it be done, and is it $5 per replacement (advised by their CSO)?
Unfortunately have to use eSIM on my other line and my current phone does not support dual active eSIM..

 

[alex22]

Latency latency

 

[CPTMiller]

I was at Orchard road the other day. I manage to get Simba Tpg 5G and do speedtest 87Mbps down and 22Mbps up. This is equivalent to Heya 4G average speed .

 

[wira]

anyone knows if Simba has a hotline to call ?
went to their website couldnt find a number to call

getting a bit regret to port in to simba.
2 days already port in still not done.
tried the simba esim data is super slow and voice doesnt work.

 

[Jurong640]

anyone knows if Simba has a hotline to call ?
went to their website couldnt find a number to call

getting a bit regret to port in to simba.
2 days already port in still not done.
tried the simba esim data is super slow and voice doesnt work.

what phone? iphone?

Turn on volte, apn set to tpg, hotspot apn set to tpg, network mode set to 5G On.
no network? do describe it to us so we can help.

as its slow, is it just inside your house or everywhere?

 

[alex22]

anyone knows if Simba has a hotline to call ?
went to their website couldnt find a number to call

getting a bit regret to port in to simba.
2 days already port in still not done.
tried the simba esim data is super slow and voice doesnt work.

Iirc mine only started working on successful port in.
Before that, signal also bo

 

[wira]

what phone? iphone?

Turn on volte, apn set to tpg, hotspot apn set to tpg, network mode set to 5G On.
no network? do describe it to us so we can help.

as its slow, is it just inside your house or everywhere?

Already turn on VoLTE, set APN to TPG network set to 5G
Getting 0.14 Mbps download speed at home and also office at changi
https://ibb.co/nng5tXj

 

[kelvinti]

Already turn on VoLTE, set APN to TPG network set to 5G
Getting 0.14 Mbps download speed at home and also office at changi
https://ibb.co/nng5tXj

0.15 / 0.14 . . . ROFL!

 

[wira]

0.15 / 0.14 . . . ROFL!

i cant even load HWZ forum

 

[Ctrl_Alt_Del]

Already turn on VoLTE, set APN to TPG network set to 5G
Getting 0.14 Mbps download speed at home and also office at changi
https://ibb.co/nng5tXj

Sounds like throttled speed of basic plan. Can you call out or send sms?

Unsuccessful payment for plan renewal will result in a reversion to a Basic Plan which includes only Basic Data Services (192Kbps), incoming calls and SMS. This means that you will not be able to enjoy full speed data, make any outgoing calls nor send SMS.

 

[wira]

Sounds like throttled speed of basic plan. Can you call out or send sms?

cannot call out...

but my credit card already charged the $10 ...
means line not enabled yet ?
sorry for complaining but its really bad customer experience esp for new customer.

if you are going to only provide basic plan throttled speed when first sign up, then tell customer upfront clearly.
its a very disappointing to customer to have this speeds when first using the service.

 

[infinity2030]

cannot call out...

but my credit card already charged the $10 ...
means line not enabled yet ?
sorry for complaining but its really bad customer experience esp for new customer.

if you are going to only provide basic plan throttled speed when first sign up, then tell customer upfront clearly.
its a very disappointing to customer to have this speeds when first using the service.

1. When did you register for the porting? If its weekend, that would means that porting is still in process as porting doesn't takes place on Sat & Sun.
2. Is your StarHub number still active on StarHub network? If yes, then the porting is not completed yet. Porting will takes place between 11pm to 1am on Monday - Friday.
3. Once the service is fully activated, you'll receive an invoice email from SIMBA and that is when your service will start counting.

 

[wira]

1. When did you register for the porting? If its weekend, that would means that porting is still in process as porting doesn't takes place on Sat & Sun.
2. Is your StarHub number still active on StarHub network? If yes, then the porting is not completed yet. Porting will takes place between 11pm to 1am on Monday - Friday.
3. Once the service is fully activated, you'll receive an invoice email from SIMBA and that is when your service will start counting.

noted thanks. shall wait for another day to see.

I think Simba should have notify customer properly. If they will only enable the service after porting in completed, either they should include clearly in the eSim registration email that service will only be fully activated few days later upon portin successful or dont even send the eSim until line is fully activated.

else its really a negative experience for new users.

 

[infinity2030]

noted thanks. shall wait for another day to see.

I think Simba should have notify customer properly. If they will only enable the service after porting in completed, either they should include clearly in the eSim registration email that service will only be fully activated few days later upon portin successful or dont even send the eSim until line is fully activated.

else its really a negative experience for new users.

Your porting should take place after 11pm later tonight, you'll first see your line at your current service provider (Starhub) goes into no service, and then your number shall be active at SIMBA around 1am +/-.

 

[kelvinti]

I had ported out from SIMBA last night at 11pm already.

Don't laugh! See you all soon.

 

[hwsstx]

Just updating...

Currently able to top-up using SimplyGo app with SIMBA online.

However I was unable to do so while in JB Roaming with CELCOM.

Tried using the WiFi at JB's City Square but SimplyGo app denied access due to security reasons

Still unable to top-up using SimplyGo when Roaming with CELCOM

 

[Gambler.]

I had ported out from SIMBA last night at 11pm already.

Don't laugh! See you all soon.

Change to what?

 

[kelvinti]

Change to what?

You will know when I pop up in that thread!

4G+