SIMBA Telecom discussion thread

twosix

twosix

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My indoor speed just tested.

Screenshot-20240622-122917-Speedtest.jpg
 
kelvinti

kelvinti

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Hmm... :sneaky:

Simbarela's speed still so slow!:cry:

Coz I was thinking to switch my secondary line to the SIBMA $12 with the new 5GB Raoming... Sianz! :rolleyes:
 
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froztheart

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andyhtc said:
I would like to know how to change the payment mode to a recurring credit card. Anyone can share this information, please?
Click to expand...
Payment portal, under "Profile" tab, add card in "Payment Method".
Tedicious said:
I think via the mobile app can update the payment method
Click to expand...
SIMBA app still no such function/feature.
 
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act333

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Anyone know why my plan 4 July cycle expiry but today just charged for next cycle liao. Almost 2 weeks before end of cycle. Is this normal?
 
gapboy

gapboy

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xenon672 said:
June 2024. PORT OUT, From ChangiGo mobile to SIMBA SENIOR $5 PLAN.
1. USED online web application using SINGPASS. After asking customer service via webform, received info that for selecting current telco for ChangiGo(which does not appear in the choices shown) use "M1" as that is ChangiGo's backbone telco.
2. Senior Plan. ($5 per month) One must be 60 years old or more on that day. Paid $5, via PayNow..(or Paylah usbg the QR code
3. Received SIM by post in 3 days...on Saturday afternoon. I think there is about 20 days to activate or else you lose the payment and SIM card will be inactive. The instructions to register is simple...use the website is easier..but the scanning of Bar code on Sim Card holder did not work with my Samsubg S10+ ..This is a bar code and not a QR code..so the next option was to manually type the long 20digit number onto the field shown.
Soon received email (about 3.30p.m)saying the ported number is registered (But it's not active yet). I was using ChangiGo mobile.
4. Until the next day. Just after midnight ChangiGo no signal. And I switched to the SIMBA the SIM card (which MUST be in SIM 1 SLOT). Took out inactive ChangIGo..BUT no signal...I switched off/on..tried Flight mode and off..removed SiM and replaced etc..I checked the APN Settings under mobile network and it showed TPG...so that is good.
5.I know it would take some time but even after one hour nothing!!.. so I stated asking, customer service, via WEB FORM email (as stated in link when I tried replying to confirmation email)
5. ONLY WEFORM contact works..the email support that gives a reply that the communication has to be their the web form link...so keep a copy of any mail in case it does not go..and paste into webform and send.
6. As it was early Sunday morning, I was afraid the connection will remain dormant, showing as "no network connection". The message appears when a phone call is made.. so I thought..would that mean no phone calls for the rest of Sunday??!!..there was no mobile internet either..after sending another webForm, stating that I need the network checked for my ported in number etc.
7. I read the original email confirmation again...it was noted that it may take at least one work day for the PORT OUT..or as much as 5 days as it is dependent on the previous Telco!!! CHANGIGO will charge for a while month...even if the portout is on the billing date at midnight!!.
8. So when porting out give amble number of days..for me it was nearly 6 days from online application to getting new SIMBA SIM working....Maybe in a worst case scenario..it may take 5 days as stated...maybe its just .to cover any problems or errors, but not common. BUT I do think it is not right when any telco disconnects, but no new connection can be done quickly...afterall ..all information via Singpass and registration upon receiving the physical SIM had been done.. for an incoming new and valid application, from another Telco..with Singpass confirmation etc... the previous Telco MUST send the necessary documentation to the new Telco immediately upon termination AND THE New Telco must process and connect tge ported in number within the hour....IMDA must take note of these delays...strictly.. as how can people be without phone link...what if there is an emergency?... IF all application process is correct...the down time should not be long..even though it's done overnight.
9.So finally I received an SMS from SIMBA @4.38a.m that the porting has been completed. I tested phone and data and both were working fine. (Down time was from 12.10 a.m to 4.38 a.m). So I guess 4.5 hours is o.k for ordinary people, it was a Sunday..so maybe people should activate on a Monday just in case your old line is disconnected and you do not get a new one for a few days!!! . And just to add ..a friend whonused eSim found the connection to calls delayed and sometimes calls dropped (on the iPhone)...so eSIM maybe a problem but maybe better in newer phones (??).. Anyway the the physical Sim received works..As for billing just top up enough well ahead..maybe $20..and as evey month is deducted the SimbaApp can be used to track..and top up ca be done at shops or via online....if extra services like auto roam charges, when more than the allowed is used and charged.Thank you SIMBA.
Click to expand...
long comprehensive story .,, good it works dont have to report every thing here
:cool:
 
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xenon672

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kazuki666 said:
Yes, i can second that, at least that is what i am told by the TPG staff at Orchard Central.

I wanted to port over from M1 prepaid to TPG postpaid, yes can be done. Then I ask the TPG staff if M1 prepaid is under my parent's name, can it be port to TPG senior plan? The reply is no. Only way TPG will allow senior plan is to sign new line. I am not sure if this is the same for the other 3 telcos though...
$5 $10, I give up. I didnt want my parent to be held down by prepaid line's limited data, so TPG $10 is our best option for now in terms of calltime and data. I find it hard to explain to elders on difference between data and wifi, so I left data/wifi/bluetooth default on, and lock the TT app so it won't be closed by accident.
Click to expand...
One way is to port over to another Telco that allows transfer of ownership..than after few months port out to TPG with the new ownership already valid. I think M1 charges for ownership transfer..even my old SIM card which is bigger and cannot be used in newer phones they wanted to charge me $38++..so I ported out to another Telco..got a New Smaller Sim Card...(so M1 lost one longtime customer!)
 
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GranDieu

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I am using iPhone 12 pro and switched to Simba's eSIM yesterday. Was previously using their physical SIM with no issues. After switching, I realised iMessage and Facetime was not able to activate with my mobile number. It can activate with my Apple ID email but I do not use it as a primary ID for iMessage/Facetime nor do I want to.

Did some checks on my phone and found out the following:

- The "My Number" field in my iPhone cannot be edited (Settings -> Phone -> My Number)
- My mobile number is not shown under Simba eSIM entry on the eSIM list (Settings -> Mobile Service -> SIMs)
- The "My Number" field is blank in the Simba eSIM details (Settings -> Mobile Service -> SIMs -> "Primary" eSIM)
- There is a message under my registered mobile number in iCloud saying it is unavailable for iMessage and Facetime. Tapping on the "i" icon at the side will show more details i.e. This Phone Number Cannot Be Used by iMessage and Facetime. You must have a SIM assoicated with an Apple device for <my mobile number> to be used for iMessage and Facetime (Settings -> Apple ID -> Sign in & security -> Email & Phone Numbers)

I have tried turning off and on iMessage/Facetime multiple times but the spinning wheel does not disappear next to the eSIM label even after 1 night. Apple's help page on being unable to sign in to iMessage/Facetime says "If iMessage is on and a spinning gear appears next to your phone number, your device automatically attempts to verify your phone number. There is no need to repeatedly turn iMessage off and on.".

I have also tried several times to on/off the iPhone as well as do the reset with the volume buttons and holding down the power button until the Apple logo reappears.

From my research, it seems that for whatever reason, my mobile number is not associated with the eSIM as some deeper level. I can make and receive calls, get online, send and receive SMSs etc. with no problems.

I have contacted Simba via their webform for help but have yet to receive any reply yet.

Anyone can shed light on my issue?
 
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