SIMBA Telecom discussion thread

[jeff79]

The issue is automatical charging for excess usage if the user has extra wallet balance.

Many users do not want bill shock and happier with no extra charges on top of the monthly subscription price.

SIMBA is not the one to go if you want no extra charges.

Simba will send sms to warn reaching or exceeded bundled roaming data? Subscriber can then disable data roaming to avoid bill shock or set data roaming usage limit in phone settings in advance.

 

[Habrosus]

Simba will send sms to warn about reaching or exceeded bundled roaming data? Subscriber can then disable roaming to avoid bill shock or set roaming data usage limit in phone settings in advance

They even terminated a friend's line with over 6 months' credit balance inside, without any correspondence. Still can't answer after weeks.

You think they can be trusted?

 

[jeff79]

They even terminated a friend's line with over 6 months' credit balance inside, without any correspondence. Still can't answer after weeks.

You think they can be trusted?

Unrelated to the auto deduction from wallet credit when exceeded bundled data roaming quota issue.

 

[aucheukyan]

i thought new app would have new functions like swapping esim, but no....

 

[tjkb230]

It seemed data-only plan users able to access the new app. However, the quota allocation is incorrect and balance also short of 1 cent.

 

[twosix]

It seemed data-only plan users able to access the new app. However, the quota allocation is incorrect and balance also short of 1 cent.

The app is not accurate. Use sms 1218.

 

[twosix]

The Simba voice app does not work on Android and iOS already, right?

 

[Habrosus]

The app is not accurate. Use sms 1218.

Data only cannot use 1218 right? Need OTP?

 

[twosix]

Data only cannot use 1218 right? Need OTP?

That I dunno. Data SIM card has no number? I thought sim needs to have a number. Haha

 

[Habrosus]

That I dunno. Data SIM card has no number? I thought sim needs to have a number. Haha

An 8 digit number that's not a mobile number.

 

[linuskltan]

It seems once SIMBA has transferred the mobile numbers (accounts) to the new system, only the new My SIMBA mobile app can be used to manage the accounts, neither the old My SIMBA app, nor the web portal (https://novus.simba.sg/novus-csm/tpgsg/index) can be used. For both my parents who use SIMBA mobile,
1. The old My SIMBA app will prompt you to use the new app.
2. For the web portal, you can login using the mobile number (as the User ID), , their accounts shows that they do not have active lines and their lines are terminated (on different dates). The old invoices can be viewed but not the current cycle usage or balances.

I believe the new invoices will only be accessible on the new My SIMBA app, once accounts are transferred the to the new system / mobile app.

 

[gapboy]

The Simba voice app does not work on Android and iOS already, right?

mine stopped working 3 weeks ++ android

 

[twosix]

mine stopped working 3 weeks ++ android

Looks like they really shut it down for good.

 

[gapboy]

Looks like they really shut it down for good.

it is a shame .. it was really good to use

 

[mynickname]

Wtfish, my credit card is registered on their website but they term8nated my account????

 

[Habrosus]

Wtfish, my credit card is registered on their website but they term8nated my account????

You too?!?

Friend got hers terminated and they claimed no credit card. Last I heard still waiting for them to account for over 6 months worth of balance $ inside.

Doomsday liao lah, 4th telco.

 

[a4973]

Wtfish, my credit card is registered on their website but they term8nated my account????

Is it just the account in the portal is terminated? Or the line itself?

 

[twosix]

System migration or something executed very badly. they should demote the project/program team. How can they play with customer's information?

 

[twosix]

Wtfish, my credit card is registered on their website but they term8nated my account????

then ur phone number how? can get back?

 

[Jurong640]

System migration or something executed very badly. they should demote the project/program team. How can they play with customer's information?

i saw their job openings on mycareersfuture, RAN engineer, Roaming executive, and more, they could have hired professionals from here