SIMBA Telecom discussion thread

[Jurong640]

 

[jonny_fyy]

Anyone received email from SIMBA on data breach?

 

[hwsstx]

Anyone received email from SIMBA on data breach?

No

 

[Habrosus]

Anyone received email from SIMBA on data breach?

We received this SMS.

 

[caesium5]

Anyone received email from SIMBA on data breach?

No email

Only received SMS as shared by @Habrosus

 

[sibeiTrolled]

https://simba.sg/files/newsroom/notice-from-simba-2026-09-25.pdf

Based on investigations to-date, the data that was included in the breach included names, identity card numbers, dates of birth, mobile numbers, and email addresses belonging to 23,549 individual customers who had registered for SIMBA’s services. No credit card or bank account information is at risk. At this time, there is no indication that any data has been maliciously misused.

 

[twosix]

https://simba.sg/files/newsroom/notice-from-simba-2026-09-25.pdf

so during system migration/update, their database got hacked? really lousy project team...

 

[PrinceY]

Did SIMBA changed their email address and format for the mobile service receipt notification email?

Normally will receive email few days before the new cycle about payment deduction and the new cycle period from when to when etc..

Thought was a scam initially when I received the email this month since they sent with a different email address.. the info also not as complete as previously, a lot of link for u to click if u want to see more which makes me uncomfortable and I’m on mobile, so I just delete the mail..

Feels like a downgrade compared to last time or are they driving more traffic to their app .. Isn’t it good to just show everything, those don’t want to see can just trash or perm block the email even.. make ppl click here click there, later click until some scam then ho seh la..

 

[jeff79]

https://simba.sg/files/newsroom/notice-from-simba-2026-09-25.pdf

Only the 23549 customers will receive the email about data breach? No email means not affected?

 

[tjkb230]

Sent '2' to 1218 but no response - no SMS received about remaining quota for the current bill cycle.

Anybody also got this issue?

 

[twosix]

Sent '2' to 1218 but no response - no SMS received about remaining quota for the current bill cycle.

Anybody also got this issue?

I just tried. No problem receiving the update.

 

[sibeiTrolled]

Only the 23549 customers will receive the email about data breach? No email means not affected?

https://www.straitstimes.com/singap...r-23500-simba-customers-leaked-in-data-breach

Simba also said it is notifying affected customers via e-mail, with the process is expected to complete within the next week.

https://www.channelnewsasia.com/sin...each-involving-ic-numbers-birth-dates-6413636

 

[mynickname]

so during system migration/update, their database got hacked? really lousy project team...

Maybe the hack made them migrate database

 

[twosix]

Maybe the hack made them migrate database

they discovered the hack on sep 24, but they are already doing system migration before this date.

 

[gapboy]

scary scary ... wonder they will be "Fine"

 

[Hakuna Matata]

Hope it doesn't affect next month's auto recharge and wallet deduction. The new app doesn't seem to work well? &

 

[PiKa]

On the day of the announcement of the data leak, before the news report, we already received scam call that knows we are Simba subscriber, our name. The scammer said we sign up for the new iPhone and something something. Their English no good, like local ahbeng or jhk English.
Cannot make up what they were trying to say .

 

[hwsstx]

On the day of the announcement of the data leak, before the news report, we already received scam call that knows we are Simba subscriber, our name. The scammer said we sign up for the new iPhone and something something. Their English no good, like local ahbeng or jhk English.
Cannot make up what they were trying to say .

...my partner kena loh but she doesn't have SIMBA account - account is under me

 

[hub8246]

Sent '2' to 1218 but no response - no SMS received about remaining quota for the current bill cycle.

Anybody also got this issue?

Doesn't work for me.

 

[jeff79]

Is it that simba changed payment implement do not auto deduct next mobile plan subscription fee from wallet balance 4 days before cycle renewal? Received email with the invoice number for next month. Using gmail, it showed a pay bill button.


Different from last month. Last month was received plan has been renewed 4 days from next month renewal date, the received receipt ref 3 days from next month renewal date.