SimplyGo screw ups

[reddevil0728]

Sometimes, it happens when the bus is not connected to internet. Rarely for train

hmmm got such thing as connected to internet? it happen to be for both

 

[fr33d0m]

hmmm got such thing as connected to internet? it happen to be for both

Of course it requires an internet connection to calculate the fare and send notification. Otherwise how would you receive it? By magic?

 

[reddevil0728]

Of course it requires an internet connection to calculate the fare and send notification. Otherwise how would you receive it? By magic?

i mean that's my point right. so it will definitely be connected to the internet somehow. so that should not be the reason for it

 

[fr33d0m]

i mean that's my point right. so it will definitely be connected to the internet somehow. so that should not be the reason for it

why so? Fare will only be confirmed next day. The Buses will return to the depot and all data cab be synced without internet. Internet is only for instant notification, not for end of day fare reconciliation.

 

[reddevil0728]

why so? Fare will only be confirmed next day. The Buses will return to the depot and all data cab be synced without internet. Internet is only for instant notification, not for end of day fare reconciliation.

But doesn’t explain why it only happens after the updated app post merger and applies to train too right.

 

[fr33d0m]

But doesn’t explain why it only happens after the updated app post merger and applies to train too right.

1. it can be problem with SimplyGo system that can't calculate the fare and send notification in time. This has happened a few times, but quite rare.
2. It can be a problem for bus/train to update SimplyGo system in time. this will be reconciled by next day when the fares are to post to the card network. buses are quite some, especially for the old diesel buses. train is very rare as the network is wired.

I haven't had a notification issue for quite a while. it still appears for some of the old buses, but rarely for the electric buses.

 

[reddevil0728]

1. it can be problem with SimplyGo system that can't calculate the fare and send notification in time. This has happened a few times, but quite rare.
2. It can be a problem for bus/train to update SimplyGo system in time. this will be reconciled by next day when the fares are to post to the card network. buses are quite some, especially for the old diesel buses. train is very rare.

I haven't had a notification issue for quite a while. it still appears for some of the old buses, but rarely for the electric buses.

Yea potentially all those.

just finding it strange that it happens immediately after the app got updated post merger. N seems like the issue is not isolated

 

[dexboi]

iOS users!
DO NOT UPDATE the app!!
ApplePay topup is removed in the latest app refresh.

 

[reddevil0728]

iOS users!
DO NOT UPDATE the app!!
ApplePay topup is removed in the latest app refresh.

Why do not update.

what you are suggesting doesn’t impact people who don’t top up but use cc ma

 

[sglandscape]

hsbc?

My hsbc card works fine for me though

 

[reddevil0728]

Yup. Did not receive notifications after tapping out.

Which card are you using?

My hsbc card works fine for me though

You on iOS right? Latest iOS n latest version of app?

 

[caesium5]

Which card are you using?

You on iOS right? Latest iOS n latest version of app?

1. Xiaomi phone - Android

2. Receive Transaction Alerts enabled

3. Per Google play app info:
- app version 9.2.0
- updated on 1 Oct 2024

4. Trust Card

 

[reddevil0728]

1. Xiaomi phone - Android

2. Receive Transaction Alerts enabled

3. Per Google play app info:
- app version 9.2.0
- updated on 1 Oct 2024

4. Trust Card

Seems like may not just be ios

 

[sango65]

Which card are you using?

You on iOS right? Latest iOS n latest version of app?

No issue for me, can receive transaction alerts (banners)

iphone 11 ios 17.3

SCB Smart Credit Card (me) and Maybank Platinum Visa (wife)

 

[reddevil0728]

No issue for me, can receive transaction alerts (banners)

iphone 11 ios 17.3

SCB Smart Credit Card (me) and Maybank Platinum Visa (wife)

app version?

 

[sango65]

app version?

Version 9.2.0 - 299

 

[sglandscape]

Which card are you using?

You on iOS right? Latest iOS n latest version of app?

Android, notification works for HSBC but not UOB cards.

 

[reddevil0728]

Android, notification works for HSBC but not UOB cards.

ok so seems like not limited to the OS, or cards.

 

[sglandscape]

ok so seems like not limited to the OS, or cards.

I've dropped them a feedback note to check, but based on random testing I cannot tell if it's bank specific or SimplyGo issue, or related to the new app.

Initially I thought was issue with their push notification provider like in the past, but certain bank cards still works for me so don't think that is it.

I must say the project team they have for SimplyGo is SimplyAtrosious. The testing or QA function don't seem to even exist.

 

[reddevil0728]

I've dropped them a feedback note to check, but based on random testing I cannot tell if it's bank specific or SimplyGo issue, or related to the new app.

Initially I thought was issue with their push notification provider like in the past, but certain bank cards still works for me so don't think that is it.

I must say the project team they have for SimplyGo is SimplyAtrosious. The testing or QA function don't seem to even exist.

they made the app worse after the merger