Singlife Account

[andregoiano]

I cant even enter my entire name cos not enough spacing

Just have to make do with some being ommited.

Hi @DenOOO, am personally aware of this problem, and am looking into correcting the journey a little bit in order to better accept name entries. We had to enforce some rules to this field due to Know Your Customer regulations. If you encountered a problem that blocked you from proceeding, please do get in touch with our customer support team and we will take a look.

 

[andregoiano]

All is well since last month,thank you v.much.

My pleasure. Feel free to reach out to me directly at andre at singlife dot com if you have comments, suggestions, praises or anything in between!

 

[andregoiano]

I checked this offer out of curiosity. I'm sad to report that Singlife suffers from the rare but still too common ailment afflicting certain amateur financial firms, the terrible disease known as "Americanitis." They do not accept honest, taxpaying, law abiding U.S. persons as customers -- the ones who fill out Singlife's application form's checkboxes correctly and truthfully.

Not cool, Singlife.

Sorry about that BBCWatcher. FATCA rules bind us on that front. If that changes, I will make sure that you are the first to know.

 

[andregoiano]

The interest is confirmed 2.5% for first 10k issit? Any idea what interest above 10k?

Currently: 1% p.a. interest up to 100K SGD. You can find details on that at singlife.com/manage.

 

[andregoiano]

I already applied. But on second look of the T&C don't think it makes much sense.

1. To get a "savings" account, you need to apply for a debit visa. Any fraudulent transaction doesn't seem to be managed by anyone so huge risk here.

2. No real guaranteed interest. Not even on the T&C.

3. Till now no one knows how to withdraw.

Huge risk in everyway. I'm hungry for return, but will pass.

Hi @bright_84: some answers for you:

1. The free Visa Platinum debit card is optional (can be opted out at the moment of application). If you change your mind, you can order it at any point later too. We do have card transaction monitoring in place already.

2. Singlife is committed to the 2.5% p.a. offer to our first 20K customers, as our communication states. Your funds are protected by the SDIC up to specified limits under the Policy Owner's Protection Scheme. You can find us (Singapore Life Pte Ltd) listed at: https://www.sdic.org.sg/sm_list/pp_scheme_members

3. Withdrawals are free, in-app, no fees or limits imposed.

 

[andregoiano]

Oh wow! We’ve had an overwhelming response to new app invites sent out this morning, which led to some of you getting stuck. Sorry about that.

We’ve fixed it! You can try again: http://bit.ly/2PNE101

Overwhelming response???

That was indeed the case @yiron!

If you're facing any problems at all, do let our CS team know. Cheers.

 

[andregoiano]

I got this sms that I’m qualified to sign up this account which has up to 2.5% interest for 10000 only ... anyone got it too ?

Have you joined @ahboy069?

 

[andregoiano]

Per FAQ : withdraw using FAST into your designated bank account

problem is setting up an account in App still kena stuck, even after getting OK SMS ...

Are you still facing issues linking a bank account for withdrawal @oceanicmanta? I don't see any problems on our end.

 

[oceanicmanta]

Are you still facing issues linking a bank account for withdrawal @oceanicmanta? I don't see any problems on our end.

issued was sorted after raising it with Cust Svc on chat & email

 

[exterminazn]

Is this on limited tranche?

I have registered yesterday and received an email saying I Will be notified once the account is launched? I thought this is already inforce?

 

[yiron]

Hi @bright_84: some answers for you:

1. The free Visa Platinum debit card is optional (can be opted out at the moment of application). If you change your mind, you can order it at any point later too. We do have card transaction monitoring in place already.

2. Singlife is committed to the 2.5% p.a. offer to our first 20K customers, as our communication states. Your funds are protected by the SDIC up to specified limits under the Policy Owner's Protection Scheme. You can find us (Singapore Life Pte Ltd) listed at: https://www.sdic.org.sg/sm_list/pp_scheme_members

3. Withdrawals are free, in-app, no fees or limits imposed.

Hi Andre, is there a timeline to which the 2.5% p.a. is valid until? Or is it simply valid until Singlife decides to revise the rates, of which advance notice will be given?

 

[andregoiano]

Is this on limited tranche?

I have registered yesterday and received an email saying I Will be notified once the account is launched? I thought this is already inforce?

Hi @exterminazn, this is strange: if you are already registered, that email shouldn't trigger for you. Can you please forward that email to service at singlife dot com. We will take a look.

 

[Ahboy069]

Withdrawn interest for last month liao

 

[andregoiano]

Hi Andre, is there a timeline to which the 2.5% p.a. is valid until? Or is it simply valid until Singlife decides to revise the rates, of which advance notice will be given?

Our current and public commitment is to provide the 2.5% p.a. interest to the first 20K customers, for the duration of their policies with us (singlife.com/manage). There isn't ANY scenario in which that interest rate will change (up or down) without the customers being properly notified about it, so please rest assured sudden and unexpected changes to that won't ever happen.

As a company regulated by the MAS (here is our license by the way: https://eservices.mas.gov.sg/fid/institution/detail/201139-SINGAPORE-LIFE-PTE-LTD), we do have to make sure we can serve all our customers on our product promises, without any exception.

 

[andregoiano]

Withdrawn interest for last month liao

Nice. I am currently working on some features to make that interest credited experience even better

 

[andregoiano]

Is this on limited tranche?

Currently offered to the first 20K customers.

 

[andregoiano]

I did received the SMS to sign up but no account number was given in the app after installing and updating my particulars. They told me there is a glitch in the system and told me to wait.

The missing virtual account numbers for topping up should be working fine right now, by the way.

 

[andregoiano]

i'm on the waiting list for more than 2 months liao still no news when did u guys register for the waiting list?

Hi @luvpraline, you should be able to register with your +65 mobile number now!

 

[andregoiano]

Btw, singlife's major shareholder(s) are who? Is one of the 3 banks a major shareholder?

Hi @addict951, Singlife (Singapore Life Pte Ltd) is a Singapore registered, MAS regulated financial institution. Some of our shareholders are IPGL, Sumitomo Life, Aflac, and Aberdeen Standard Investments. You can read more about it at: https://singlife.com/about-us/

We are not affiliated with any of the top three local banks. We do have many employees that have worked for them before, though.

 

[mosmos]

The missing virtual account numbers for topping up should be working fine right now, by the way.

Still empty box for me, even with logout then login. Uninstall app and reinstall again.