Singtel hi! Discussion Thread

[Jurong640]

Singtel hi! is a postpaid SIM only mobile plan provided by Singtel Mobile. Likely will replace Heya.

$15 hi! 5G+ Plan​	$12 hi​	$12 hi! (Port-in Offer)​	$5! Senior Plan​
250GB SG 5G+	250GB SG 4G	250GB SG	200GB SG
250GB roaming data Malaysia, Bangladesh, India, Indonesia, Thailand)	250GB roaming data Malaysia, Indonesia, Thailand	250GB roaming data Malaysia, Indonesia, Thailand	200GB roaming data Malaysia, Indonesia, Thailand
	Additional 10GB roaming data: 15 destinations	Additional 10GB roaming data: 15 destinations
600 IDD mins: 9 destinations	500 IDD mins: 9 destinations	500 IDD mins: 9 destinations
500 local mins	300 local mins	300 local mins	300 local mins
100 SMS	50 SMS	50 SMS	50 SMS

---

Where to sign up
1. Download the Android or iOS app to sign up.
2. Sign up at retailers - authorised retailer
* port-in from Heya is not allowed

 

[Jurong640]

Base Plan and Singtel hi! Plan​

1. Singtel hi! is a postpaid SIM only mobile plan provided by Singtel Mobile. Your activation and continued use of Singtel hi! constitutes acceptance of our terms and conditions as amended from time to time (“Singtel hi! Terms”).

i. Singtel hi! SIM Card, Base Plan and/or Singtel hi! Plan once sold, is non-refundable or exchangeable for cash or any products. There will be no refund for any unused value upon card loss, damage, expiry, termination.

ii. You are responsible for the safe-keeping and usage of your Singtel hi! SIM Card. Singtel Mobile shall not be liable to you for any loss, theft, misuse or damage of your Singtel hi! SIM Card.

iii. Singtel hi! is available as a no contract postpaid plan and includes an option for recurring payments every 30 days, available only through the debit or credit card that is stored within the Singtel hi! mobile application (“Singtel hi! App”). The Base Plan and/or Singtel hi! Plan, shall expire at 2359 hrs on the date of expiry of the respective validity periods unless extended in accordance with this section.

iv. Customers must be 16 and older to sign up for Singtel hi!.

v. The bundled data, voice minutes and SMS under Base Plan and/or Singtel hi! Plan are only for use within Singapore.

---

Rollover Data

Unused balances remaining in the Customer’s Singtel hi! Plans (excluding roaming data) may be rolled over provided the Customer tops up before the relevant Singtel hi! Plan expires. Customers may roll over their balances up to the following limit:

Maximum Value for Rollover
Local Data Value	400GB
Local Call Value	2000 mins
Local SMS Value	1000 SMS
IDD Value	$20

For the avoidance of doubt, any unused balances for roaming data will not be rolled over to the next month.

---

more information here - https://www.singtel.com/personal/products-services/mobile/hi/hi-terms-and-conditions

 

[xiaofan]

Nice. Thanks for creating this thread.

Edit to add on 23-Dec-2025.
Please reserve this thread for singtel hi 4G postpaid plans (including heya migration).
Singtel hi! 4G post paid plans (S$12/S$10 hi! Monthly Plan and S$5 hi! Senior Monthly Plan) --> Singtel hi!App

Singtel S$15 hi! 5G+ Plan -->Singtel Prepaid hi!App.
For the S$15 hi! 5G+ Plan, that is a prepaid plan, please use the prepaid thread for the discussion.
https://forums.hardwarezone.com.sg/threads/most-valued-prepaid-card-part-2.6354046/

 

[xiaofan]

Singel now has three apps for mobile service users.

1) MySingtel app --> Normal Singtel services, including Fibre Broad Band, Singtel Mobile (with devices or SIM Only), Singtel TV, etc.

2) Singtel hi! Prepaid app --> for the traditional Singtel prepaid services
https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-sim-cards
https://www.singtel.com/personal/terms/prepaid-mobile-terms

3) new Singtel hi! app --> for the new Singtel hi! SIM Only plan.
https://cdn1.singteldigital.com/con...ts-services/mobile/hi/pdf/singtel-hi-faqs.pdf
https://www.singtel.com/personal/products-services/mobile/hi/hi-terms-and-conditions

 

[xiaofan]

Singtel website of hi! actually contains Postpaid plan and Prepaid plans, kind of confusing.
https://www.singtel.com/personal/products-services/mobile/hi

In the bottom of the page, they mention of the following two sentences.

1) For $12 and $5 hi! Plan terms and conditions, click here.

The first "here" refers to:
https://www.singtel.com/personal/products-services/mobile/hi/hi-terms-and-conditions

Specific Terms and Conditions for “Singtel hi!”

A. Base Plan and Singtel hi! Plan
1. Singtel hi! is a postpaid SIM only mobile plan provided by Singtel Mobile. Your activation and continued use of Singtel hi! constitutes acceptance of our terms and conditions as amended from time to time (“Singtel hi! Terms”).
...

2) For $15 hi! Plan and Tourist SIM terms and conditions, click here.

The second "here" refers to:
https://www.singtel.com/personal/terms/prepaid-mobile-terms

Singtel Specific Prepaid Mobile Terms and Conditions
About these Specific Prepaid Mobile Terms and Conditions

(A) General Prepaid Mobile Services
(B) Prepaid Cards
(C) Prepaid Top Up Plans
(D) Definitions and Interpretation

1. About these Specific Prepaid Mobile Terms and Conditions

1.1 These Specific Pre-paid Mobile Terms and Conditions ('Prepaid Mobile Terms') apply to customers who have purchased our pre-paid mobile services, and sets out all our pre-paid mobile services ('Prepaid Mobile Services'). For the avoidance of doubt, these Prepaid Mobile Terms do not apply to:

(a) our Postpaid Mobile Services, which are governed by separate terms and conditions found at www.singtel.com/postpaid-mobile-terms; and

(b) enterprise customers, which are governed by separate terms and conditions found in their relevant service agreements.

Please note that promotional terms and conditions for short-term promotions regarding Prepaid Mobile Services may be found on the relevant product pages instead of in these Prepaid Mobile Terms.

 

[xiaofan]

Right now S$12 hi! plan seems to be a 4G only plan, but I am wondering when Singtel may upgrade the plan to 5G.

Reason is that Singtel Prepaid plans are kind of moving to 5G as the customers can get free 5G+ SIM Card and then top up 5G data, including normal "5G+" and the more advanced "5G+ Enhanced".

Of course you can argue that 5G+ top-up for Singtel prepaid will not be that cheap.
https://www.singtel.com/personal/products-services/mobile/prepaid-plans/data-plans

 

[Food_Lover]

$15 plan not attractive. Dont have roaming to North/East asias countries.

Zym Mobile does cater to these countries for their $15 plan.

Nah....

 

[Jurong640]

$15 plan not attractive. Dont have roaming to North/East asias countries.

Zym Mobile does cater to these countries for their $15 plan.

Nah....

 

[xiaofan]

$15 plan not attractive. Dont have roaming to North/East asias countries.

Zym Mobile does cater to these countries for their $15 plan.

Nah....

The S$15 5G SIM Card option is a prepaid service, so it is not meant to compete with SIMBA, Eight, M1 Maxx or Singtel MVNOs like Zero1/Zym/VIVIFI/CMlink.

The data and roaming bundle are only valid for 28 days. After 28 days, you can choose not to purchase any data plan. The SIM Card validity is 90 days, and you can extend the validity with the S$3 IDD pack trick for another 180 days.

Of course the user can also choose to buy the data plan after the initial 28 days.

Two options: S$15 5G option or S$8 4G option (SIM card should be 5G ready so the user can go with 5G data plan later).

https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-sim-cards

Terms and conditions are different between the S$15 and S$12 plan.

Reference: bottom of the following page
https://www.singtel.com/personal/products-services/mobile/hi

For $12 and $5 hi! Plan terms and conditions, click here. (PostPaid)

For $15 hi! Plan and Tourist SIM terms and conditions, click here. (PrePaid).

 

[xiaofan]

The S$12 monthly Singtel hi! plan (or S$10 port-in) is kind of heya replacement (postpaid plan, 4G only).

But I expect it to get free 5G boost to compete with M1 Maxx S$10 5G plan. Edit: M1 Maxx has removed 5G from the S$10 Maxx plan for new sign-up.

Both have Base Plan (heya has base plan as well).

 

[Asus80]

For iPhone APN using e-ideas

For Android APN using hicard

 

[xiaofan]

For iPhone APN using e-ideas

For Android APN using hicard

Hmm, that is strange. Where do you get your info?

S$15 hi! 5G Prepaid plan
or
S$12 hi! 4G PostPaid Plan?

 

[Asus80]

Hmm, that is strange. Where do you get your info?

S$15 hi! 5G Prepaid plan
or
S$12 hi! 4G PostPaid Plan?

 

[xiaofan]

Thanks.

For others, the above APN setting guide is from Singtel hi! plan FAQ.

https://cdn1.singteldigital.com/con...ts-services/mobile/hi/pdf/singtel-hi-faqs.pdf

Please note that the following content is only applicable to Singtel hi! customers, not Singtel hi! Prepaid customers.

1. How do I sign up for Singtel hi! Plan?

To get a hi! plan, you’ll need to fulfil these requirements:
• Be 16 years or older
• Have a Singpass account or any of the these ID documents to sign up:
- Singapore NRIC / 11B
- Employment Pass
- S Pass
- Work Permit
- Dependent Pass
- Student Pass
- Social Visit Pass

2. What is the Singtel hi! Senior Plan?

Singtel hi! Senior plan is only available to all Singapore Citizens, Permanent Residents, Employment and Long-Term Pass holders aged 60 years old and above. Eligibility is based on date of birth.

3. Can I transfer my existing number to Singtel hi!?

Yes. To transfer your existing number, it must be an active non-Singtel mobile line with no outstanding payments and registered under your NRIC/FIN with your telco. Your request to port-out from your existing telco must be submitted at least 7 days before your next billing cycle.

4. How do I setup the Multi-factor Authentication (MFA) on the Singtel hi! app?

Simply set up your PIN and biometrics login (FaceID) as per guide here.

5. Can I rollover my unused data, calls, and SMS?

Unused local data, calls and SMS can be rolled over if you purchase another Singtel hi! plan before the expiry.

You can rollover and have up to 400GB local data, 2000 minutes, 1000 SMS and $20 IDD value on your Singtel hi! line at any point in time.

 

[y2k_tay]

Trying to confuse customers again really no heart...... Especially to those elderly and not so savvy customers..... Knn

 

[samferguson]

No more Heya.

 

[gapboy]

No more Heya.

become hiyaaaa!

 

[Jurong640]

become hiyaaaa!

 

[xiaofan]

Trying to confuse customers again really no heart...... Especially to those elderly and not so savvy customers..... Knn

Indeed.

I think they should really call the new SingTel hi! Plan something else and not to confuse people with the existing hi! Prepaid plans.

StarHub does the same bad thing, by killing the existing StarHub Prepaid cards and replace them with the new StarHub Prepaid S/M/L plans. Even with the "Prepaid" in the name, they are actually post-paid plans.
https://www.starhub.com/personal/mobile/starhub-prepaid.html

 

[xiaofan]

Singtel hi! Prepaid plan page:
https://www.singtel.com/personal/products-services/mobile/prepaid-plans

FAQ for the new Singtel 5G+ Ultimate Plan (Prepaid):
https://cdn2.singteldigital.com/content/dam/singtel/personal/products-services/mobile/prepaid-plans/Terms & Conditions/singtel-5g-plus-ultimate-plan-faq-20250416.pdf

Rates for hi! Prepaid
https://www.singtel.com/content/dam...plans/prepaid-plans-webpage/prepaid-rates.pdf

Terms and conditions for hi! Prepaid:
https://www.singtel.com/personal/terms/prepaid-mobile-terms