Singtel hi! Discussion Thread

[ecommercenoob]

Prepaid deal not great.

 

[ureshine]

I'm using Heya. I noticed it I go Malaysia and returned back SG, my Heya Sim card becomes problematic. Uncontactable. Anyone experience same issues?

 

[gapboy]

I'm using Heya. I noticed it I go Malaysia and returned back SG, my Heya Sim card becomes problematic. Uncontactable. Anyone experience same issues?

roaming on? Reboot the phone? Maybe your billing issues too

 

[x3nor_S]

Senior plan comes with caller id? Think they always never mention

 

[xiaofan]

Senior plan comes with caller id? Think they always never mention

1. Good question. The website , the Terms and Conditions and the FAQ do not mention anything about Free Caller ID.

Product website for SingTel hi!
https://www.singtel.com/personal/products-services/mobile/hi

FAQ
https://cdn1.singteldigital.com/con...ts-services/mobile/hi/pdf/singtel-hi-faqs.pdf

Terms and Conditions
https://www.singtel.com/personal/products-services/mobile/hi/hi-terms-and-conditions

2. I believe all the new hi! Plans and also existing hi! Prepaid Cards have free Caller IDs. You can always double confirm with SingTel.

 

[gapboy]

Senior plan comes with caller id? Think they always never mention

Gemini AI said that it has for all prepaid :

AI Overview


Yes, Singtel hi! (prepaid) cards come with free caller ID
, while it is a chargeable service for many of their postpaid plans. For prepaid users, caller ID is a standard feature included with the service, whereas on some postpaid plans, there is a monthly fee for it.

• Prepaid hi! card: Caller ID is provided for free to all users.
• Postpaid plans: Caller ID is often an additional monthly charge. For example, some plans have a free trial period, but a monthly fee applies afterward.

 

[xiaofan]

Gemini AI said that it has for all prepaid :

AI Overview


Yes, Singtel hi! (prepaid) cards come with free caller ID
, while it is a chargeable service for many of their postpaid plans. For prepaid users, caller ID is a standard feature included with the service, whereas on some postpaid plans, there is a monthly fee for it.

• Prepaid hi! card: Caller ID is provided for free to all users.
• Postpaid plans: Caller ID is often an additional monthly charge. For example, some plans have a free trial period, but a monthly fee applies afterward.

Again, the AI does not know this new hi! Plan.

Prepaid hi! Card is not that same as the new Singtel hi! Plan.

AIs have not been trained about this new plan and Singtel website does not help to answer the question so AI also cannot help.

 

[xiaofan]

Same for stupid Singtel Shirley who pretends she knows the plan but she did not. She keeps linking to the other senior plan.

Now waiting for a human.

******
*Shirley*
Got it—let’s check that. The seniors plans offer perks like 20% off mobile postpaid and data-free WhatsApp, but *caller ID is not included by default*.

• If you need *Caller ID*, you can *subscribe it as an add-on* via *My Singtel app* under *Buy Add-ons*.

• You can also explore senior-friendly plans and perks on our website https://www.singtel.com/personal/blog/singtel-senior-plans.

****
*Shirley*
I get it—let’s make this crystal clear. For senior plans, *Caller ID is not included by default*.

• To use *Caller ID*, please *subscribe as an add-on* in the *My Singtel app* under *Buy Add-ons*.

• You can review senior-friendly plan details here: website https://www.singtel.com/personal/blog/singtel-senior-plans.

 

[gapboy]

Again, the AI does not know this new hi! Plan.

Prepaid hi! Card is not that same as the new Singtel hi! Plan.

AIs have not been trained about this new plan and Singtel website does not help to answer the question so AI also cannot help.

I honestly do not see any distinction between a new plan and an old one, as hypothetically, the rules will still apply universally regardless.
For clarity, the Customer Service Officer (CSO) should furnish the specific details if needed.

 

[Khneo62]

Senior plan comes with caller id? Think they always never mention

From Singtel Joemel:

"Yes, Singtel hi promotion have incoming calls for free."

 

[gapboy]

From Singtel Joemel:

"Yes, Singtel hi promotion have incoming calls for free."

Sounds like the same for a ST prepaid plan as i mentioned

 

[xiaofan]

From Singtel Joemel:

"Yes, Singtel hi promotion have incoming calls for free."

Great. Expected answer but it is good to get the confirmation.

 

[xiaofan]

Fed up with the stupid Singtel AI Shirley (now powerd by Meta AI) -- she does not know the new plan yet pretend to know the answer.

*Shirley*
I get it—let’s make this crystal clear. For senior plans, *Caller ID is not included by default*.

How do I know that she did not know the new plan? She points to the older senior plans.

• You can also explore senior-friendly plans and perks on our website https://www.singtel.com/personal/blog/singtel-senior-plans.

 

[Jurong640]

Fed up with the stupid Singtel AI Shirley (now powerd by Meta AI) -- she does not know the new plan yet pretend to know the answer.

*Shirley*
I get it—let’s make this crystal clear. For senior plans, *Caller ID is not included by default*.

How do I know that she did not know the new plan? She points to the older senior plans.

• You can also explore senior-friendly plans and perks on our website https://www.singtel.com/personal/blog/singtel-senior-plans.

Normally for these online chat cso, I will immediately say "talk to human". They will direct me directly to cso

 

[x3nor_S]

From Singtel Joemel:

"Yes, Singtel hi promotion have incoming calls for free."

This is free incoming call. Want to know caller id. It's okay I am waiting to talk to a human now. Haha thanks guys

 

[xiaofan]

This is free incoming call. Want to know caller id. It's okay I am waiting to talk to a human now. Haha thanks guys

Good. Hopefully you get an answer.

I cannot get an answer as WhatsApp Singtel channel human agent is telling me they do not support Singtel hi! even though the hi! Senior Plans and hi! S$10/S$12 plans are PostPaid plans.

 

[x3nor_S]

Good. Hopefully you get an answer.

I cannot get an answer as WhatsApp Singtel channel human agent is telling me they do not support Singtel hi! even though the hi! Senior Plans and hi! S$10/S$12 plans are PostPaid plans.

Gave up. Heading down to shop. Cause I need to help my mum convert her current prepaid to this $5 elder plan. Will update when I have more concrete details

 

[xiaofan]

From SingTel Support WhatsApp human agent:

*John Paulo*
Yes correct is it a postpaid for the classification but the process will be on our prepaid team.

*John Paulo*
If you wish to sign up in the future the one can do assist you in this is from prepaid team.

 

[xiaofan]

Normally for these online chat cso, I will immediately say "talk to human". They will direct me directly to cso

I found out that Shirley will be more stubborn if they have a high traffic for the human agents.

The above mentioned John Paulo is also a lousy one as he didn't know the plan yet he was reluctant to check initially. Only later he asked about his colleague and came out with the "correct" but useless answer...

 

[Khneo62]

This is free incoming call. Want to know caller id. It's okay I am waiting to talk to a human now. Haha thanks guys

yes. caller ID is free.