My current Singtel Optical Network Router, Huawei HG8244H, is about 5 years old. The past months I have experienced intermittent internet disconnection. Sometimes few times a day, each lasting several minutes to sometimes 10 mins.
Is it the problem with the ONR? Since it is rather old.
You can always call Singtel to get support in this case. Usually they will allow you to get free replacement if the issue is likely related to the ONR.
If you are facing wireless disconnection, it may have nothing to do with the ONR since it may well be the problem with the wireless router (eg: SIngtel AC Plus is super lousy if you are still using it). But if you are facing wired disconnection then it may have something to do with the ONR.
Wired connection. I have since replaced the old singtel router with a singtel mesh router. It has been more than 24 hours and internet signal appears to have stabilised.
How long can the ONR last anyway? Should I change since it is over 5 years old?
Generally agree. I have had to replace once after less than 5 years because a lightning surge damaged the motherboard (Ericsson ONT replaced by ZTE ONR operating in ONT mode). I also had to replace the power supply another time as again, I think a lightning surge damaged it.ONT/ONR can last very long (say 10 years) and no problem with 5 years usually. But sometimes it does get damaged or the performance got degraded over the years. So please contact Singtel for support.
Generally agree. I have had to replace once after less than 5 years because a lightning surge damaged the motherboard (Ericsson ONT replaced by ZTE ONR operating in ONT mode). I also had to replace the power supply another time as again, I think a lightning surge damaged it.
Has your problem been resolved? I've been experiencing intermittent disconnections for several months now, sometimes up to tens of times per dayWhole morning intermittent disconnection again. What nonsense is this.
Mesh router is new.
The disconnections have dwindled after changing my mobile phone's connection setting to the singtel home broadband, from randomized MAC to device MAC. This seems like an inexplicable fix but it appears to resolve the issue somewhat. I just had another disconnection this morning. So can't say it is the right solution.Has your problem been resolved? I've been experiencing intermittent disconnections for several months now, sometimes up to tens of times per day
Has your problem been resolved? I've been experiencing intermittent disconnections for several months now, sometimes up to tens of times per day
Whole morning intermittent disconnection again. What nonsense is this.
Mesh router is new.
Are you using Singtel ONR?
What is the main wireless router?
Singtel issued wireless router like Singtel AC Plus is very lousy. Singtel issued mesh solution like Airties/Askey/Arcadyan are also pretty bad.
Yes, Singtel issued ONR and wireless mesh router.
How to tell single or two nodes?Which wireless mesh router? Single node or two nodes?
https://www.singtel.com/personal/support/broadband/routers-ont
Do you have Singtel TV box? If no there are many choices of mesh solution.
If you have Singtel TV box and need to connect through the mesh nodes, then you have less choice. Netgear Orbu is a good one.
How to tell single or two nodes?
1) Single node means single wireless router (not using mesh solution). Examples:
Singtel ONR -- Singtel Mesh Router (AC1900)
Singtel ONR -- Singtel Mesh Extender AC2600
2) Two nodes mean you have a mesh solution. Examples:
Singtel ONR -- Singtel Mesh Router AC1900 -- wireless connection -- Singtel Mesh Extender AC2600
Singtel ONR -- Singtel Mesh Extender AC2600 1st node -- wireless connection -- Singtel Mesh Extender AC2600 2nd node
Or using Ethernet backhaul (better performance)
Singtel ONR -- Singtel Mesh Extender AC2600 1st node
Singtel ONR -- Singtel Mesh Extender AC2600 2nd node
Yes I use Singtel ONR.Are you using Singtel ONR?
What is the main wireless router?
Singtel issued wireless router like Singtel AC Plus is very lousy. Singtel issued mesh solution like Airties/Askey/Arcadyan are also pretty bad.
Not using extender. Should be single node mesh router.
Looks like this one.
Yes I use Singtel ONR.
I moved half a year ago. Before I moved, I used an ONT. I had one ASUS XT8 router connected to the ONT and another XT8 connected to the first XT8 wirelessly. It worked properly.
After I moved, I got an ONR. I have an ASUS AX6000 and four XT8 routers. I don't want to use Access Point (AP) mode. Singtel said they could not enable bridging mode for me. Luckily, I found that if I use the fourth port of the ONR, I can use router mode for my AX6000.
My connections:
ONR -> AX6000 -> 2G switch -> 3 cables, each connected to an XT8 router. [The reason I have the switch is that I tried to build a 2G wireless intranet at home.]
It worked for several months. About three months ago, I started to experience disconnection problems. Sometimes it disconnects every minute. I called Singtel, but they said they could not help because I use a third-party router.
I have tried two changes:
I have the two Wi-Fi networks running at the same time. Solution 1 is better. The disconnection problem happens much less frequently. Solution 2 has fewer disconnection problems compared to the original connection plan, but still happens frequently.
- I used one cable to connect to a port of the ONR, and set an old router to AP mode.
- I removed the 2G switch. The other two cables connect to the AX6000 directly.
