Sony Xperia 1 VII

[rrr2015]

That's why I ask Toader what number he call haha. Yours is cannot turn on at all also? Or still can turn on. Dunno if issit their SOP changed for affected sets also, but hope your one isnt them trying to replace the motherboard. If my one is affected when I send down I would insist on new set sia.

maybe they got more refurbished sets for one-to-one exchange liao

 

[GeSteSoh]

... my phone yesterday auto shut down... the temporary remedy procedures stated above doesn't work already. IT just flashed a Sony word and then auto off...

Gotta bring it to 313 soon.

So it couldn't even turn on to do a factory reset?

Like that how to hand over the defective device to them with personal data still in the memory??

 

[Toader]

better check IMEI to ensure not the same batch

Which number you called arh

They tried to Contact me first then I finally established call with them.. then they texted me that they couldn't Contact me. Their whatsapp Chat is 81001495.

 

[Toader]

So it couldn't even turn on to do a factory reset?

Like that how to hand over the defective device to them with personal data still in the memory??

Yeah cannot. Power on it show Sony logo then auto shut off after around 3 seconds. Do the Safety switch on still the same...

I passed them the phone. They said their side will do the destruction. The data inside is I believe what everybody also worry about.

 

[RyanJ]

So it couldn't even turn on to do a factory reset?

Like that how to hand over the defective device to them with personal data still in the memory??

Perhaps constant regular daily backup, do not keep stuffs that are too "personal", never know when the error strikes, and you never know what happens backend.

https://www.channelnewsasia.com/sin...mages-phones-caught-husband-5255676?cid=fbcna

 

[jiawei456123]

Perhaps constant regular daily backup, do not keep stuffs that are too "personal", never know when the error strikes, and you never know what happens backend.

https://www.channelnewsasia.com/sin...mages-phones-caught-husband-5255676?cid=fbcna

Maybe if leaked alr can Kickstart new side hustle

 

[Blitzkrieg666]

That's why I ask Toader what number he call haha. Yours is cannot turn on at all also? Or still can turn on. Dunno if issit their SOP changed for affected sets also, but hope your one isnt them trying to replace the motherboard. If my one is affected when I send down I would insist on new set sia.

Mine can still turn on, the speakers stopped working after only 2weeks of babying.
I attempted contact via Whatsapp 98383481 to ask for one-to-one exchange, but got a 'as per policy one-to-one exchange does not apply in this case.. exchanges only offered following prior assessment and servicing process.' Very template answer. Super sian :/

 

[jiawei456123]

Mine can still turn on, the speakers stopped working after only 2weeks of babying.
I attempted contact via Whatsapp 98383481 to ask for one-to-one exchange, but got a 'as per policy one-to-one exchange does not apply in this case.. exchanges only offered following prior assessment and servicing process.' Very template answer. Super sian :/

Why this reminds me of the xm4 fiasco where globally it was 1-1 exchange due to their shitty firmware killing battery but Singapore one only those under warranty got the replacement.

On the bright side your one maybe is just speaker issue, but depends on how the parts are connected, maybe if you heng eventually they realise your motherboard is also part of the affected batch and replace entire set anyways.

 

[Blitzkrieg666]

Why this reminds me of the xm4 fiasco where globally it was 1-1 exchange due to their shitty firmware killing battery but Singapore one only those under warranty got the replacement.

On the bright side your one maybe is just speaker issue, but depends on how the parts are connected, maybe if you heng eventually they realise your motherboard is also part of the affected batch and replace entire set anyways.

Not sure if 'Lemon law' apply in this case?

What if i dont want to 'wait' for it to happen; how to make it bootloop when I eventually get my set back. Anyone any ideas? for peace-of-mind and proof-of-concept of course.

 

[guangzong]

yours got issues too? interesting how they will handle current situation. will they move productions back to Vietnam?

nah. i did not buy it eventually, but i want to know Sony's policy if i decide to get one.

 

[GeSteSoh]

Perhaps constant regular daily backup, do not keep stuffs that are too "personal", never know when the error strikes, and you never know what happens backend.

https://www.channelnewsasia.com/sin...mages-phones-caught-husband-5255676?cid=fbcna

More like all the og photo files stored from this phone camera. Hopefully was saved in external SD card from the get go.

Surely this fiasco wont look good for the company reputation.

 

[GeSteSoh]

Woah

Or the rumoured pro-I II ah Woah speaking of which , just right time. Sony sent me sms about my phone. Stars align sia

Where's the rumor leading... Got any leaks?

 

[Toader]

nah. i did not buy it eventually, but i want to know Sony's policy if i decide to get one.

They swapped mine to a new phone , added another 3 months of warranty on top of the 15 months.

 

[Toader]

Where's the rumor leading... Got any leaks?

No have. I just made it up

 

[rrr2015]

nah. i did not buy it eventually, but i want to know Sony's policy if i decide to get one.

read many say will skip until IX
hopefully Sony sort out the mess by then

 

[RyanJ]

They swapped mine to a new phone , added another 3 months of warranty on top of the 15 months.

The take home message is if buying Xperia pls buy from Sony or authorized dealers in home country, fill up warranties promptly if required.

Awesome that they add another 3 mths.

 

[rrr2015]

The take home message is if buying Xperia pls buy from Sony or authorized dealers in home country, fill up warranties promptly if required.

Awesome that they add another 3 mths.

no difference for fanbois, they will grab the next one in a heartbeat

 

[GeSteSoh]

no difference for fanbois, they will grab the next one in a heartbeat

Agreed... kinda comtemplating grab this mark VII instead

 

[rrr2015]

Agreed... kinda comtemplating grab this mark VII instead

like the compact size but no OIS, fixed lens read they OEM the service centre & battery still crappy. for their asking price, i probably have better choices

 

[jiawei456123]

Not sure if 'Lemon law' apply in this case?

What if i dont want to 'wait' for it to happen; how to make it bootloop when I eventually get my set back. Anyone any ideas? for peace-of-mind and proof-of-concept of course.

IIRC the only requirement if it defect is found within 6 months, it is considered to be tied to time of purchase and they must fix it, nothing that says must give u new one. Outside of that, burden on user to proof defect not from other source, but given that if any Xperia 1VII eventually bootloops in the future, even without warranty, given that this is a known issue, if u pursue through lemon law, Sony might be forced to fix it still.