ST NumberShare

[EroNasubi]

Do u have the old multi sim? Same number on 2 physical sim?

Nope. But I ported in from M1 though.

 

[tohchr]

Nope. But I ported in from M1 though.

Oic. Think only 1688 can help u. Cos previously I had multi sim and I need to cancel the service before number share can work.

 

[StanII]

S4 watch. You mentioned you were unable to resubscribe NumberShare on S4. Do you need unpair and pair S4 with iPhone again or simply go to mobile data setup to subscribe.

I have problem subscribe NumberShare for my S4 watch. But I have never subscribed NumberShare before (so the issue may not be the same as yours). I have called 1688 many times. The response from CSO are varies, one asked me to unpair and pair again, one asked me to wait for 24 hrs, one asked me to switch off Bluetooth on iPhone and switched off wifi on watch before subscribe. None of above works. I have unpair and pair a few times and each time have to setup the watch again, customized watch faces, added cards for Apple Pay etc. Very frustrating and yet, still cannot subscribe NumberShare.

i unpaired and pair twice but didnt work, i just paired and wait it out, i tried every 12-24 hours, there was once i tried after 36hours but still didn't work.

your issues faced is very similar to mine, very frustrated then one day it just worked.

backend technical team also had no answer for me, they said i was already unsubscribed on their end but yet i still couldn't sign up back then

 

[EroNasubi]

Just want to update all that my issue resolved and I am finally able to subscribe NumberShare. My advice to those facing similar issue is to keep calling 1688 and find the right CSO with correct knowledge and skillset to troubleshoot/fix your problem. Cheers!

 

[alvino]

Just want to update all that my issue resolved and I am finally able to subscribe NumberShare. My advice to those facing similar issue is to keep calling 1688 and find the right CSO with correct knowledge and skillset to troubleshoot/fix your problem. Cheers!

thanks for updating. The problem is finding the right cso. Everyone wanna appear they know when they don’t know. @singtel should have someone explain the procedure here clearly for us. It’s just too messy.

The way we anyhow whack and “unsubscribe” in the end it damages our relationship with Singtel and their helpline get insane amount of confusing enquiries.

 

[shadez9]

Just want to update all that my issue resolved and I am finally able to subscribe NumberShare. My advice to those facing similar issue is to keep calling 1688 and find the right CSO with correct knowledge and skillset to troubleshoot/fix your problem. Cheers!

So what was the correct way that had your problem resolved?

 

[EroNasubi]

So what was the correct way that had your problem resolved?

Backend thingy.. when they fixed the root cause I received another sms informing my service agreement is ready for viewing using the password etc etc.. similar to the one we received when they first activate the mobile plan. So I guess they had missed some settings during the mobile plan activation?

 

[tohchr]

So what was the correct way that had your problem resolved?

I believed there's a batch job running at certain timing. So, when 1688 said they had already unsubscribed from the system, it still need to wait for certain timing for the batch job to run "removal of your esim profile". This is my guess on how the system works. Guess have to be patient and wait for minimum 2-12 hours. StanII bro waited for 5 days and I think that should be a c0ck up by ST.

 

[rohitntu]

It’s annoying Singtel doesn’t have a good way to handle the transition of Numbershare from one watch to another.

Here’s the dance I had to do:

1. Unpair old watch from Phone. You will be asked if you want to remove eSIM profile. Say yes.
2. Call friendly Singtel to explain you are moving to a new watch. They will remove Numbershare service for you.
3. You will get a SMS saying your contract is ready for review. You don’t actually get an email though.
4. Wait approx 2 days and try to sign up for Cellular service on new watch.

That’s it. Hopefully no early penalty charges. The Singtel helpdesk didn’t say anything about it. 6 months free on the new signup.

Love the new Apple Watch in general. Such a step up from the old one. It feel like the iPhone 4 or 6 upgrade in terms of significance.

 

[Snoweagle]

Here're my steps to transfer numbershare from Series 3 to 4.

1) Call 1688 and inform CSO that you're doing the above mentioned. Ask and confirm with CSO about any termination and re-activation charges which should not be charged.

2) Open your mySingtel app, go to your add-ons, numbershare and unsubscribe from there. Once done, an SMS will be sent to you informing the unsubscription will be processed.

3) Unpair your Series 3 from the Apple Watch app and it will prompt if you wish to remove your plan, select remove plan.

4) Once step 3 is done and you have unpaired your watch, pair your Series 4 with your phone. Once all setup is done on your Series 4, you cannot immediately re-subscribe to numbershare as Singtel's system will take some time to process the unsubscription for your Series 3. Mine was done around mid afternoon and I waited until next day morning to be able to re-subscribe.

5) To check if you can proceed to re-subscibe, go to Apple Watch app under mobile data, tap on the circle with the !, The app will check if you can re-subscribe. If it's not ready, it will still state that you're already subscribed to numbershare under your mobile number. But if it's ready, you can just click on subscribe.

6) Once subscribed, the status in mobile data will remain as activating with a spinning animation. Wait for a confirmation SMS from Singtel sent to you telling that you've successfully subscribed to numbershare with all the details/conditions of the plan. Only upon receiving this SMS then numbershare on your Series 4 is confirmed activated in which Singtel will appear in mobile data in the Apple Watch app.

From step 5 to step 6, the SMS was sent to me in just over an hr.

Posted with Apple iPhone X HardwareZone Forums app

 

[alvino]

Thanks for sharing! saved us some trouble of figuring out what to do for those migrating like us

It’s annoying Singtel doesn’t have a good way to handle the transition of Numbershare from one watch to another.

Here’s the dance I had to do:

1. Unpair old watch from Phone. You will be asked if you want to remove eSIM profile. Say yes.
2. Call friendly Singtel to explain you are moving to a new watch. They will remove Numbershare service for you.
3. You will get a SMS saying your contract is ready for review. You don’t actually get an email though.
4. Wait approx 2 days and try to sign up for Cellular service on new watch.

That’s it. Hopefully no early penalty charges. The Singtel helpdesk didn’t say anything about it. 6 months free on the new signup.

Love the new Apple Watch in general. Such a step up from the old one. It feel like the iPhone 4 or 6 upgrade in terms of significance.

Here're my steps to transfer numbershare from Series 3 to 4.

1) Call 1688 and inform CSO that you're doing the above mentioned. Ask and confirm with CSO about any termination and re-activation charges which should not be charged.

2) Open your mySingtel app, go to your add-ons, numbershare and unsunscribe from there. Once done, an SMS will be sent to you informing the unsubscription will be processed.

3) Unpair your Series 3 from the Apple Watch app and it will prompt if you wish to remove your plan, select remove plan.

4) Once step 3 is done and you have unpaired your watch, pair your Series 4 with your phone. Once all setup is done on your Series 4, you cannot immediately re-subscribe to numbershare as Singtel's system will take some time to process the unsubscription for your Series 3. Mine was done around mid afternoon and I waited until next day morning to be able to re-subscribe.

5) To check if you can proceed to re-subscibe, go to Apple Watch app under mobile data, tap on the circle with the !, The app will check if you can re-subscribe. If it's not ready, it will still state that you're already subscribed to numbershare under your mobile number. But if it's ready, you can just click on subscribe.

6) Once subscribed, the status in mobile data will remain as activating with a spinning animation. Wait for a confirmation SMS from Singtel sent to you telling that you've successfully subscribed to numbershare with all the details/conditions of the plan. Only upon receiving this SMS then numbershare on your Series 4 is confirmed activated in which Singtel will appear in mobile data in the Apple Watch app.

From step 5 to step 6, the SMS was sent to me in just over an hr.

 

[Snoweagle]

Thanks for sharing! saved us some trouble of figuring out what to do for those migrating like us

No probs, just follow the steps and you’ll be fine.

 

[dreamer_toons]

Need to be patient before you re-subscribe; Singtel needs some time to update the system after you unsubscribe.

I waited for a day before I can re-subscribe to the service again though this may varies based on the posts here.

 

[Windowlover]

Cancel and re- apply still OK right ?

 

[Snoweagle]

Cancel and re- apply still OK right ?

You have to unsubscribe and re-subscribe.

 

[alvino]

Did my unsubscribe of numbershare over the phone 1688.

Singtel CSO said he will waives it on his end on the spot for me to prevent unnecessary bill shock. He mentioned I’ll have to wait until it’s completely processed before I can resubscribe to numbershare.

Just to share back to this thread, those who didn’t call 1688 and go straight unsub from Singtel app, might you be taking a risk with their system’s automation and slap you with termination penalty?

The dude I spoke with at first just ask me to unpair old watch and repair with new watch, to me that’s silly. It’s not gonna work.

I probe more and explained how it works. Then he mentioned to go unsub from Singtel app. Then I voiced my concern on penalty fee which he agree it will appear if I unsub it.

After some on hold checking, he came back and say he will manually waived penalty and terminate my numbershare right away in his end.

I think this might be a safer way to “unsub” with less problem on your next billing cycle.

Hope this helps

 

[wolfverine88]

I am still doing my "dance" with Singtel on the Numbershare setup. Situation is complicated by the fact that I am a Business Line user so I cannot DIY using the Singtel Apps.

Have been in limbo state for 3 days and was told to wait another day... Can only keep fingers crossed and hope for success tomorrow

 

[alvino]

I am still doing my "dance" with Singtel on the Numbershare setup. Situation is complicated by the fact that I am a Business Line user so I cannot DIY using the Singtel Apps.

Have been in limbo state for 3 days and was told to wait another day... Can only keep fingers crossed and hope for success tomorrow

took me 24 hours(morning to next morning) over the phone 1688, cancel unsub and resub. Numbershare on newer watch is up and running.

3 days is too long?

 

[sellwatch]

I was told by one CSO not to unsub my numbershare. All I need to do is to unpair the old watch and keep cellular plan. Once u pair the new watch the cellular will automatically be there.

I followed the method shared here earlier and unsubscribe. Took me 2 days to reconnect cellular back to my series4.

Anybody tried my method before? Got another upgrade from s3 to s4 to process.

 

[sgrider]

took me 24 hours(morning to next morning) over the phone 1688, cancel unsub and resub. Numbershare on newer watch is up and running.

3 days is too long?

For me around 12 hrs waited before resub after CSO unsub .no one know how long need to wait before resub .
Those first time set up not properly done unsub and resub will be the last option to setup mobile data . After two days trying to resolve setup mobile data on my first cellular watch realize that must wait for Singtel sms informing Numbershare is successfully activated . So those first time setup after pairing process, ignore mobile data connection and verify only after received sms from Singtel.