Standchart eSaver

[Imhthc]

I called the customer service and she confirmed that they were aware of this matter and the IT team was working on it. I did not have to add in for now if I m not going to transfer any fund

 

[seraphimation]

Mine was suspended & after call to CSO, says by police, to unblock need to make police report & head to branch. Went to branch & then the counter service says my account can never be unblocked regardless of anything, say am blacklisted forever in their records. Bloody hell...phone CSO & branch CSO sing different songs, waste my time. Luckily my account has zero balance, told branch officer to close it, what is the point of suspend it & ask me to contact them? Bank should have Just close it & send me an official letter that bank is terminating their service to me.
Really make customer run on wild goose chase for nothing.

Hi, can pm you to ask you more about this?

 

[havetheveryfun]

Hi, can pm you to ask you more about this?

u kena also?

 

[seraphimation]

u kena also?

Yeah similar situation

 

[devion]

Make an online police report, print it & head to the branch. Tell the officer that u like to un-suspend online banking access. However only this can be un-suspended. The savings account remains suspended forever. U can close the account if u want to.

 

[Guojing88]

Scary, those who are affected do share here.

 

[highsulphur]

Any idea what was the trigger? Did it happen after the money laundering case?

 

[Imhthc]

I called the customer service and she confirmed that they were aware of this matter and the IT team was working on it. I did not have to add in for now if I m not going to transfer any fund

My Cimb payee is back. Looks like they rectified the issue alr

 

[vsvs24]

Make an online police report, print it & head to the branch. Tell the officer that u like to un-suspend online banking access. However only this can be un-suspended. The savings account remains suspended forever. U can close the account if u want to.

Money inside can transfer out ?

 

[seraphimation]

Make an online police report, print it & head to the branch. Tell the officer that u like to un-suspend online banking access. However only this can be un-suspended. The savings account remains suspended forever. U can close the account if u want to.

Did you ever find out why the police blocked it? And did anyone ever contacted you from the police?

 

[devion]

cannot transfer out, if u need to, need to approach branch officer but I am unsure if able to xfer out. I do not know why it was blocked, police never called me either. Not too bothered since I had nothing inside my account during the block.

 

[sglandscape]

cannot transfer out, if u need to, need to approach branch officer but I am unsure if able to xfer out. I do not know why it was blocked, police never called me either. Not too bothered since I had nothing inside my account during the block.

Might have to lodge a case to find out. The approach to freeze funds to prevent losses is a broad brush approach, wonder if there is no other way to better manage such frauds / scams.

 

[Young_Man]

cannot transfer out, if u need to, need to approach branch officer but I am unsure if able to xfer out. I do not know why it was blocked, police never called me either. Not too bothered since I had nothing inside my account during the block.

Did you perform any large deposit or withdrawal of money previously before it was blocked?

 

[seraphimation]

cannot transfer out, if u need to, need to approach branch officer but I am unsure if able to xfer out. I do not know why it was blocked, police never called me either. Not too bothered since I had nothing inside my account during the block.

Oh so no sound no picture at all and they never contacted you. Wow. And they just suspend the account. What on earth

 

[devion]

Oh so no sound no picture at all and they never contacted you. Wow. And they just suspend the account. What on earth

Oh I correct my earlier statement, the police did call me after I submitted the online police report. In that call, the officer talked to me about the police report & said that bank account suspension has to get back to the bank & find out which authorities made that request, then to contact the right authorities instead.
Anyway I was not interested about my account, am more interested to be able to login online to manage my SCB credit card, so I did not pursue on un-suspending my bank account. From SCB helpline, the CSO did also mention that for the suspended savings account, its permanent frozen for me. However am still able to use my card & online banking account, minus any savings acct.
Am able to view the savings acct when I login, but when I tried to transfer the very small amount left inside, it error out in the app.

 

[seraphimation]

Oh I correct my earlier statement, the police did call me after I submitted the online police report. In that call, the officer talked to me about the police report & said that bank account suspension has to get back to the bank & find out which authorities made that request, then to contact the right authorities instead.
Anyway I was not interested about my account, am more interested to be able to login online to manage my SCB credit card, so I did not pursue on un-suspending my bank account. From SCB helpline, the CSO did also mention that for the suspended savings account, its permanent frozen for me. However am still able to use my card & online banking account, minus any savings acct.
Am able to view the savings acct when I login, but when I tried to transfer the very small amount left inside, it error out in the app.

Ah okay, thanks for providing the information

 

[Squaredot]

Did you perform any large deposit or withdrawal of money previously before it was blocked?

how large is large??

 

[V_for_Vanilla]

Funds frozen sounds like being sanctioned.

 

[twosix]

Probably suspected of money laundering or money mule.

 

[Squaredot]

Probably suspected of money laundering or money mule.

likely but not sure. He just said his account has nothing inside, didn't mention the nature and amount$ of transactions in his account before his account got frozen.