Standchart eSaver

demoforce1

Master Member
Joined
Apr 1, 2018
Messages
3,965
Reaction score
215
I want to share with all about my horrific experience with stanchart recently.


in Dec I came across stanchart Visa infinite X credit card promo in singsaver.

for payment of $695.50 can get either 60000 or 45000 miles - lower quantum being existing customer or something. basically paying to buy miles which is fine with me.

applied for card in dec and got it a few days before new year.

called stanchart on 31/12 to ask how many miles I will get when I pay the $695.50 annual fee. was told that I will only know how many miles I will get when I get my 1st bill with the annual fee reflected.

I got my 1st bill in mid Jan. I then made a call to stanchart and guess what - they say i will get ZERO miles. so I tell them thats ok, I will just cancel the card and get the annual fees nullified.

The best part is that a few days later, stanchart called me and informed that the product manager has refused to waive me the annual fees. I was infuriated.
its like taking payment with NO goods delivered.

Subsequently I called stanchart and informed that I will be submitting a complaint to FIDREC on this matter. if need be, I will make a police report on cheating. (I didn't say the latter). and that I will refuse to pay until this matter reaches arbitration or the courts. I also asked for email address of atanchart product mgr and corp comm because I want to cc them when I send in my FIDREC form.

This morning, on the 1st day of CNY, stanchart called me to say that the product manager has decided to waive the $695.50. I shake my head at how this sounds like - waiver?? how do you waive charges for something that was not delivered. the correct term is REFUND. even shoppee or lazada China sellers know that.

if I ever get to speak to the product manager of stancahrt infinity visa X CC, I will tell him or her to pls stop pulling a fast one..

BQ7jCGJ.jpg

wow, I like this, we should all do the same for this kind of cheating practice, awesome dude!
 

lasnoblur

Supremacy Member
Joined
Mar 9, 2008
Messages
5,437
Reaction score
791
I want to share with all about my horrific experience with stanchart recently.


in Dec I came across stanchart Visa infinite X credit card promo in singsaver.

for payment of $695.50 can get either 60000 or 45000 miles - lower quantum being existing customer or something. basically paying to buy miles which is fine with me.

applied for card in dec and got it a few days before new year.

called stanchart on 31/12 to ask how many miles I will get when I pay the $695.50 annual fee. was told that I will only know how many miles I will get when I get my 1st bill with the annual fee reflected.

I got my 1st bill in mid Jan. I then made a call to stanchart and guess what - they say i will get ZERO miles. so I tell them thats ok, I will just cancel the card and get the annual fees nullified.

The best part is that a few days later, stanchart called me and informed that the product manager has refused to waive me the annual fees. I was infuriated.
its like taking payment with NO goods delivered.

Subsequently I called stanchart and informed that I will be submitting a complaint to FIDREC on this matter. if need be, I will make a police report on cheating. (I didn't say the latter). and that I will refuse to pay until this matter reaches arbitration or the courts. I also asked for email address of atanchart product mgr and corp comm because I want to cc them when I send in my FIDREC form.

This morning, on the 1st day of CNY, stanchart called me to say that the product manager has decided to waive the $695.50. I shake my head at how this sounds like - waiver?? how do you waive charges for something that was not delivered. the correct term is REFUND. even shoppee or lazada China sellers know that.

if I ever get to speak to the product manager of stancahrt infinity visa X CC, I will tell him or her to pls stop pulling a fast one..

BQ7jCGJ.jpg

thanks for sharing.
 

ocs_woodlands

Supremacy Member
Joined
Feb 2, 2011
Messages
9,541
Reaction score
923
stanchart representatives,

if you are reading this thread - let me proclaim that your visa infinite X card is neither a ticket to heaven nor a vaccinne/cure for covid.

its a bloo** credit card - a piece metal encapsulated by plastic - cost of production probably $2...

NO one in their sane mind will pay the annual fee of $695.50 WITHOUT the miles that you have promised in your Dec advert in singsaver portal.

There are no beggars begging for your card lah....
wake up lah. This is not Bangladesh.
 

iduncheckmail

Supremacy Member
Joined
Nov 24, 2002
Messages
6,834
Reaction score
3,449
huh? you actually think any scb decision makers are surfing this sespool of a forum?
Even the ocbc one is simply a cs.
 

StaRChO

Member
Joined
Jan 22, 2010
Messages
490
Reaction score
34
Just a note that salary advance will start to charge interest rate of 6.88% on balance $0 - $3000 from 4th april onwards. No more free money already. Think i am going to close my account
 

iadpotato

Senior Member
Joined
Aug 5, 2009
Messages
1,520
Reaction score
249
Just a note that salary advance will start to charge interest rate of 6.88% on balance $0 - $3000 from 4th april onwards. No more free money already. Think i am going to close my account

Me too... been a good so many years... free $3000 every month to use for investment. Free cheque book, always get annual fee waiver...

Sad to close the account, maybe just keep it for the Cheque... but I also have Dbs cashline cheques..
 

skpuppy

Master Member
Joined
Feb 4, 2017
Messages
3,379
Reaction score
629
stanchart representatives,

if you are reading this thread - let me proclaim that your visa infinite X card is neither a ticket to heaven nor a vaccinne/cure for covid.

its a bloo** credit card - a piece metal encapsulated by plastic - cost of production probably $2...

NO one in their sane mind will pay the annual fee of $695.50 WITHOUT the miles that you have promised in your Dec advert in singsaver portal.

There are no beggars begging for your card lah....
wake up lah. This is not Bangladesh.

OCS. Indirectly they will say they don’t need ur business. Lol! Just email Patrick Lee la. Haha!
 

saintgtril

Great Supremacy Member
Joined
Sep 30, 2004
Messages
54,230
Reaction score
67
Hi both, any other bank product that offer similar features? Thanks!

Just a note that salary advance will start to charge interest rate of 6.88% on balance $0 - $3000 from 4th april onwards. No more free money already. Think i am going to close my account

Me too... been a good so many years... free $3000 every month to use for investment. Free cheque book, always get annual fee waiver...

Sad to close the account, maybe just keep it for the Cheque... but I also have Dbs cashline cheques..
 

skpuppy

Master Member
Joined
Feb 4, 2017
Messages
3,379
Reaction score
629
Standard chartered can go fly kite. Lol! It is time they kick these banks out.
 

skpuppy

Master Member
Joined
Feb 4, 2017
Messages
3,379
Reaction score
629
What talking you? Singapore 3 local banks not big enough? Later SingTel also doing digital banks. Anyway, better to have a few good banks than 100 so so banks.
 
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ Forums. Forum members and moderators are responsible for their own posts. Please refer to our Community Guidelines and Standards and Terms and Conditions for more information.
Top