demoforce1
Master Member
- Joined
- Apr 1, 2018
- Messages
- 3,965
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I want to share with all about my horrific experience with stanchart recently.
in Dec I came across stanchart Visa infinite X credit card promo in singsaver.
for payment of $695.50 can get either 60000 or 45000 miles - lower quantum being existing customer or something. basically paying to buy miles which is fine with me.
applied for card in dec and got it a few days before new year.
called stanchart on 31/12 to ask how many miles I will get when I pay the $695.50 annual fee. was told that I will only know how many miles I will get when I get my 1st bill with the annual fee reflected.
I got my 1st bill in mid Jan. I then made a call to stanchart and guess what - they say i will get ZERO miles. so I tell them thats ok, I will just cancel the card and get the annual fees nullified.
The best part is that a few days later, stanchart called me and informed that the product manager has refused to waive me the annual fees. I was infuriated.
its like taking payment with NO goods delivered.
Subsequently I called stanchart and informed that I will be submitting a complaint to FIDREC on this matter. if need be, I will make a police report on cheating. (I didn't say the latter). and that I will refuse to pay until this matter reaches arbitration or the courts. I also asked for email address of atanchart product mgr and corp comm because I want to cc them when I send in my FIDREC form.
This morning, on the 1st day of CNY, stanchart called me to say that the product manager has decided to waive the $695.50. I shake my head at how this sounds like - waiver?? how do you waive charges for something that was not delivered. the correct term is REFUND. even shoppee or lazada China sellers know that.
if I ever get to speak to the product manager of stancahrt infinity visa X CC, I will tell him or her to pls stop pulling a fast one..
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wow, I like this, we should all do the same for this kind of cheating practice, awesome dude!