Standchart eSaver

[firexed]

Perhap u need to call them to resolve this issue. Another way is to remove and download the app again but not sure whether the digital mobile token will be affected which u need 24hrs before u can start using it after registration

I can still do browser login with OTP. Tried reinstalling the app but still doesn't work.

 

[addict951]

I can still do browser login with OTP. Tried reinstalling the app but still doesn't work.

What is your phone ar?
(Curious & kaypoh)

 

[royalmix]

I called the bank. The various interests are credited in tranches. Latest by 20th of following month as per TnC. So adding all the tranches credited at different times the total should be correct.

U dun understand his question? Read to understand!

 

[SantyBalls]

I called the bank. The various interests are credited in tranches. Latest by 20th of following month as per TnC. So adding all the tranches credited at different times the total should be correct.

Sry don't really understand. The 3.8% interest is credited at several dates in several transactions?

Or is like, 29apr interest is for a particular date range in april, then on another date bank will credit interest for another datw range in april?

 

[SantyBalls]

Har?? I dun see any leh
You got ah???

29apr i got some interest. I only put in money in like early april this yr.

 

[V_for_Vanilla]

Sry don't really understand. The 3.8% interest is credited at several dates in several transactions?

Or is like, 29apr interest is for a particular date range in april, then on another date bank will credit interest for another datw range in april?

Generally on last day of month you will get your normal interest for that month based on the normal rate of 0.05%. The CSO said the bonus interest on incremental balance, and the exclusive interest (depending on promo) will be either credited at the same time if not latest by 20th of following month. All we need to do is add up all the different tranches of interest credit and the total should be correct.

 

[V_for_Vanilla]

U dun understand his question? Read to understand!

You don't have to post if you have nothing useful to say.

 

[firexed]

What is your phone ar?
(Curious & kaypoh)

Old phone lol. Maybe should update iOS.. But I have no other issues

 

[Imhthc]

Old phone lol. Maybe should update iOS.. But I have no other issues

iOS should be upgraded to the latest version to prevent any security compromise. Hope you get ur issue resolved sooner

 

[SantyBalls]

Generally on last day of month you will get your normal interest for that month based on the normal rate of 0.05%. The CSO said the bonus interest on incremental balance, and the exclusive interest (depending on promo) will be either credited at the same time if not latest by 20th of following month. All we need to do is add up all the different tranches of interest credit and the total should be correct.

Oic.. Cause i got 2 transaction come in. Got like 90bucks interest for a 5digit sum.
Surprised they can give the 3.8% interest on 29april

But like that means on interest is calculated from 1st to 29th april?

 

[oceanicmanta]

Oic.. Cause i got 2 transaction come in. Got like 90bucks interest for a 5digit sum.
Surprised they can give the 3.8% interest on 29april

But like that means on interest is calculated from 1st to 29th april?

calculation shows my interest is for 30 days in Apr, correct to the cent

 

[HWZ1973]

I haven't even received the normal interest yet...

 

[addict951]

I haven't even received the normal interest yet...

Check 29 April transactions on your laptop

Don’t use app to check. The redesigned app is broken. Login desktop to see.

 

[F1ngolf2012]

bro, u r not wrong in the above sentence. However there is a clause in T&Cs that says:

8. For the avoidance of doubt, any deposit, withdrawal or otherwise transaction in relation to your Qualifying Account(s) that takes place on the last day of a calendar month, falling on either a Sunday, a public holiday or a bank holiday, will not be taken into consideration for the purposes of the Bank’s computation of ADB and crediting of Bonus Interest.

As 30 April 2023 falls on Sunday, that's why...

@Squaredot I've noted above clause which can be confusing as the term "Value Date" on the Transaction history seems to "contradict" the clause. Let's wait for month of May bonus interest to confirm.

transfer today can get interest ?

Today is PH but not the last day of the month mah, what do u think?

For April month, I had incoming transfer on 2 April, Sunday. (Transaction history showed Value Date: 2 April with Posting date: 3 April.) From the bonus interest credited, I can see that SCB calculation was based on Value Date. So I'm leaning to yesterday's incoming transfer to also earn bonus interest.

 

[Devilsire]

previous month i only have Interest 0.05% on 31/3 and Ex Bonus Interest on 19/04.

29/04/2023	CR INTEREST	SGD	x
29/04/2023	BONUS INTEREST PAYMENT FOR THE PERIOD 2023-04-0	SGD	xx
19/04/2023	EXCLUSIVE BONUS INTEREST PROMO INTEREST FOR MAR	SGD	xxx
13/04/2023	FAST(OTHR) IN	SGD	xxxxx
04/04/2023	FAST(OTHR) IN	SGD	xxxxx
31/03/2023	CR INTEREST	SGD	x

Then for Apr, i have Interest + Bonus on 29/04, of which i believe Interest is the 0.05% and Bonus 3.75% for the incremental balance from Mar ADB.
However trying to calculate the Apr ADB & Mar ADB from the base Interest 0.05%, the bonus interests (supposedly 3.75%) doesnt match the incremental Apr-Mar ADB * 3.75%.
i give up tallying lol and just wait Ex Bonus in and agar see if it tally the full 4%

 

[konan~]

previous month i only have Interest 0.05% on 31/3 and Ex Bonus Interest on 19/04.

29/04/2023	CR INTEREST	SGD	x
29/04/2023	BONUS INTEREST PAYMENT FOR THE PERIOD 2023-04-0	SGD	xx
19/04/2023	EXCLUSIVE BONUS INTEREST PROMO INTEREST FOR MAR	SGD	xxx
13/04/2023	FAST(OTHR) IN	SGD	xxxxx
04/04/2023	FAST(OTHR) IN	SGD	xxxxx
31/03/2023	CR INTEREST	SGD	x

Then for Apr, i have Interest + Bonus on 29/04, of which i believe Interest is the 0.05% and Bonus 3.75% for the incremental balance from Mar ADB.
However trying to calculate the Apr ADB & Mar ADB from the base Interest 0.05%, the bonus interests (supposedly 3.75%) doesnt match the incremental Apr-Mar ADB * 3.75%.
i give up tallying lol and just wait Ex Bonus in and agar see if it tally the full 4%

No worry, you will get your full entitlement for sure.

 

[Imhthc]

I don't see any one step forward but many steps backwards.

Think need more people to feedback to them. Thought they would fix it soon after feedback but still not fixed after almost a mth. Accuracy of transaction details is very fundamental.

I called them yesterday regarding this. Not able to see the interest and bonus interest reflected in my mobile app and I got the most nonchalant reply. The cso told me that I could see it via estatement and he din even mention it as an alternative way. When I reinforced to him that the mobile app should reflect the most updated info and that’s basic, he still insisted and gave me the impression that he couldn’t be bothered and he had given me the answer and case closed. Till I probed further, he said the IT was looking at it.

 

[sglandscape]

I called them yesterday regarding this. Not able to see the interest and bonus interest reflected in my mobile app and I got the most nonchalant reply. The cso told me that I could see it via estatement and he din even mention it as an alternative way. When I reinforced to him that the mobile app should reflect the most updated info and that’s basic, he still insisted and gave me the impression that he couldn’t be bothered and he had given me the answer and case closed. Till I probed further, he said the IT was looking at it.

The new app there tend to be a few hours lag for transactions. Incoming funds don't appear immediately in the history, even though it is reflected in the balance.

Anyone facing similar issues?

 

[konan~]

I called them yesterday regarding this. Not able to see the interest and bonus interest reflected in my mobile app and I got the most nonchalant reply. The cso told me that I could see it via estatement and he din even mention it as an alternative way. When I reinforced to him that the mobile app should reflect the most updated info and that’s basic, he still insisted and gave me the impression that he couldn’t be bothered and he had given me the answer and case closed. Till I probed further, he said the IT was looking at it.

Ya look like intermittent problem and it is not acceptable. Sometimes the transaction was reflected immediately and sometimes not.

 

[SantyBalls]

If i move my balance from 1 esaver to another esaver on 1may, no issue right? The adb is by 1st of month to last day of mth?