Standchart eSaver

[Devilsire]

previous month i only have Interest 0.05% on 31/3 and Ex Bonus Interest on 19/04.

29/04/2023	CR INTEREST	SGD	x
29/04/2023	BONUS INTEREST PAYMENT FOR THE PERIOD 2023-04-0	SGD	xx
19/04/2023	EXCLUSIVE BONUS INTEREST PROMO INTEREST FOR MAR	SGD	xxx
13/04/2023	FAST(OTHR) IN	SGD	xxxxx
04/04/2023	FAST(OTHR) IN	SGD	xxxxx
31/03/2023	CR INTEREST	SGD	x

Then for Apr, i have Interest + Bonus on 29/04, of which i believe Interest is the 0.05% and Bonus 3.75% for the incremental balance from Mar ADB.
However trying to calculate the Apr ADB & Mar ADB from the base Interest 0.05%, the bonus interests (supposedly 3.75%) doesnt match the incremental Apr-Mar ADB * 3.75%.
i give up tallying lol and just wait Ex Bonus in and agar see if it tally the full 4%

 

[konan~]

previous month i only have Interest 0.05% on 31/3 and Ex Bonus Interest on 19/04.

29/04/2023	CR INTEREST	SGD	x
29/04/2023	BONUS INTEREST PAYMENT FOR THE PERIOD 2023-04-0	SGD	xx
19/04/2023	EXCLUSIVE BONUS INTEREST PROMO INTEREST FOR MAR	SGD	xxx
13/04/2023	FAST(OTHR) IN	SGD	xxxxx
04/04/2023	FAST(OTHR) IN	SGD	xxxxx
31/03/2023	CR INTEREST	SGD	x

Then for Apr, i have Interest + Bonus on 29/04, of which i believe Interest is the 0.05% and Bonus 3.75% for the incremental balance from Mar ADB.
However trying to calculate the Apr ADB & Mar ADB from the base Interest 0.05%, the bonus interests (supposedly 3.75%) doesnt match the incremental Apr-Mar ADB * 3.75%.
i give up tallying lol and just wait Ex Bonus in and agar see if it tally the full 4%

No worry, you will get your full entitlement for sure.

 

[Imhthc]

I don't see any one step forward but many steps backwards.

Think need more people to feedback to them. Thought they would fix it soon after feedback but still not fixed after almost a mth. Accuracy of transaction details is very fundamental.

I called them yesterday regarding this. Not able to see the interest and bonus interest reflected in my mobile app and I got the most nonchalant reply. The cso told me that I could see it via estatement and he din even mention it as an alternative way. When I reinforced to him that the mobile app should reflect the most updated info and that’s basic, he still insisted and gave me the impression that he couldn’t be bothered and he had given me the answer and case closed. Till I probed further, he said the IT was looking at it.

 

[sglandscape]

I called them yesterday regarding this. Not able to see the interest and bonus interest reflected in my mobile app and I got the most nonchalant reply. The cso told me that I could see it via estatement and he din even mention it as an alternative way. When I reinforced to him that the mobile app should reflect the most updated info and that’s basic, he still insisted and gave me the impression that he couldn’t be bothered and he had given me the answer and case closed. Till I probed further, he said the IT was looking at it.

The new app there tend to be a few hours lag for transactions. Incoming funds don't appear immediately in the history, even though it is reflected in the balance.

Anyone facing similar issues?

 

[konan~]

I called them yesterday regarding this. Not able to see the interest and bonus interest reflected in my mobile app and I got the most nonchalant reply. The cso told me that I could see it via estatement and he din even mention it as an alternative way. When I reinforced to him that the mobile app should reflect the most updated info and that’s basic, he still insisted and gave me the impression that he couldn’t be bothered and he had given me the answer and case closed. Till I probed further, he said the IT was looking at it.

Ya look like intermittent problem and it is not acceptable. Sometimes the transaction was reflected immediately and sometimes not.

 

[SantyBalls]

If i move my balance from 1 esaver to another esaver on 1may, no issue right? The adb is by 1st of month to last day of mth?

 

[sohguanh]

The new app there tend to be a few hours lag for transactions. Incoming funds don't appear immediately in the history, even though it is reflected in the balance.

Anyone facing similar issues?

You are not alone. Very earlier I posted sometimes bank backside itchy go do revamp. If it ain't broke why fix it? Create jobs for PM,developers ? Haha

 

[vsvs24]

You are not alone. Very earlier I posted sometimes bank backside itchy go do revamp. If it ain't broke why fix it? Create jobs for PM,developers ? Haha

I am ok with banks doing revamp. But at least do proper testing. SC just roll out revamped app live with a lot of issues, many of which are fundamental.

 

[Squaredot]

The new app there tend to be a few hours lag for transactions. Incoming funds don't appear immediately in the history, even though it is reflected in the balance.

Anyone facing similar issues?

Same experience yesterday. Mine was Outgoing funds, transactions not shown in history until a few hours later.

 

[Squaredot]

I called them yesterday regarding this. Not able to see the interest and bonus interest reflected in my mobile app and I got the most nonchalant reply. The cso told me that I could see it via estatement and he din even mention it as an alternative way. When I reinforced to him that the mobile app should reflect the most updated info and that’s basic, he still insisted and gave me the impression that he couldn’t be bothered and he had given me the answer and case closed. Till I probed further, he said the IT was looking at it.

Terrible customer service. They just skirt round the issue without addressing it. As if we are dumb and we are disturbing them with app issues

 

[final1]

Terrible customer service. They just skirt round the issue without addressing it. As if we are dumb and we are disturbing them with app issues

par for course in Singapore unfortunately.

The only country where i have experienced exceptional customer service at a general country-wide level is Japan.

 

[sohguanh]

I am ok with banks doing revamp. But at least do proper testing. SC just roll out revamped app live with a lot of issues, many of which are fundamental.

As IT developer I can share sometimes it is deadlines and the quality of testers,developers. Banks should have enough monies to feed a team of quality testers,developers but I guess they prefer the mass public customers as testers for them instead. Instant feedback via on the ground experience I guess.

 

[Squaredot]

As IT developer I can share sometimes it is deadlines and the quality of testers,developers. Banks should have enough monies to feed a team of quality testers,developers but I guess they prefer the mass public customers as testers for them instead. Instant feedback via on the ground experience I guess.

but hor, they are not taking our feedback seriously ah they just brush off our concerns when we call up.

 

[vsvs24]

As IT developer I can share sometimes it is deadlines and the quality of testers,developers. Banks should have enough monies to feed a team of quality testers,developers but I guess they prefer the mass public customers as testers for them instead. Instant feedback via on the ground experience I guess.

Then they should have a soft launch and not full bang launch.

Unbelievable.

 

[sohguanh]

but hor, they are not taking our feedback seriously ah they just brush off our concerns when we call up.

If you are born and grow up in Spore you need to know social status standing is important. In real life what is your profession and how much you have placed with them etc etc. To the CSO we are just one of the customers for which they need to reply to get their monthly paycheck. I know some banks impose a rating system after every call. Maybe not happy take down CSO name and file an official feedback (that is if they read the feedback) else just swallow your grievances and move on. Worst is close account don't be their customer they not scare lose you one customer also.

 

[Devilsire]

tbh its a big fail to have transactions randomly missing, not updated, not reflected causing confusions & scares.
they better brush up their app

 

[sglandscape]

tbh its a big fail to have transactions randomly missing, not updated, not reflected causing confusions & scares.
they better brush up their app

it's not randomly missing but delayed

 

[Tiger9119]

Ya look like intermittent problem and it is not acceptable. Sometimes the transaction was reflected immediately and sometimes not.

You only need to swipe down on the screen to refresh it. Except for the interest credited, all transactions will be updated.

 

[Squaredot]

As IT developer I can share sometimes it is deadlines and the quality of testers,developers. Banks should have enough monies to feed a team of quality testers,developers but I guess they prefer the mass public customers as testers for them instead. Instant feedback via on the ground experience I guess.

If you are born and grow up in Spore you need to know social status standing is important. In real life what is your profession and how much you have placed with them etc etc. To the CSO we are just one of the customers for which they need to reply to get their monthly paycheck. I know some banks impose a rating system after every call. Maybe not happy take down CSO name and file an official feedback (that is if they read the feedback) else just swallow your grievances and move on. Worst is close account don't be their customer they not scare lose you one customer also.

But u said "they prefer mass public customers as testers for them. Instant feedback via on the ground experience..."
Not sure how is this link to social status standing, professional, bank balance etc.

Never mind, it's true I'm a small fly

 

[sohguanh]

But u said "they prefer mass public customers as testers for them. Instant feedback via on the ground experience..."
Not sure how is this link to social status standing, professional, bank balance etc.

Never mind, it's true I'm a small fly

That is same for me. You see I complain in this forum and I always say I move on. Why? Becuz can you beat the banks? Cannot right? So swallow your grievances and move on. So many monies lobang in Spore to chase.