Standchart eSaver

[redglue23]

Yes, I experienced account lock/suspension in June 2023 for my eSaver (tagged priority private).

My "crime" - I used Orchard Hotel public wifi to do a $700 PAYNOW transfer to my own mobile number. This mobile number was PAYNOW registered to a HSBC account, and is also in SCB system as my mobile number.

I called SCB CSO and the CSO asked me what was the internet provider and if there was a VPN. I told the CSO I don't have the information as I do not know who was Orchard Hotel internet provider and if Orchard Hotel used a VPN. I was deemed to have failed the verification questions and I was told that my account will be locked for 2 days.

I proceeded to f the CSO upside down and my account was unlocked 4 hours later.

Don't use SCB for your everyday banking. App is buggy as hell and idiots run the bank.

 

[CaptainWu]

Anyone has encountered this before?

My SCB eSaver account was temporarily locked and the app show me to call the bank. When I called SCB, they said it was the bank's internal due diligence process and that the account will be locked for up to 60 days!!! The only way to have it open earlier is to file a police report which to me was ridiculous. It has been locked for the past 2 weeks but luckily I did not transfer any funds into it.

Wow! Locked up to 60 days and need a police report? What's the reason to log to police? Saying SCB locked your account without any reason? If you sure nothing abnormal then should that be reported to MAS rather than Police?

When I set a high limit first time few days ago the logon also disabled by SCB, have to call them to release and the officer says auto lock-up due to suspicious activity which I have added a new payee account and set a higher withdrawal limit. I think it was locked up due to suspicious scam activity.

 

[carpark]

Anyone has encountered this before?

My SCB eSaver account was temporarily locked and the app show me to call the bank. When I called SCB, they said it was the bank's internal due diligence process and that the account will be locked for up to 60 days!!! The only way to have it open earlier is to file a police report which to me was ridiculous. It has been locked for the past 2 weeks but luckily I did not transfer any funds into it.

Before being block the due diligence team have call u but fail to pick up their call. They just doing routine check on the acc and update any information from u.

 

[crystalnox]

SCB is very sensitive to where you log in from, I've got my online access blocked a few times in the past.

 

[WoShiPro]

Last time I use those 3rd party app to sync bank transactions. Scb also delete my ibanking account and had to reapply..

 

[damnit]

Well this is ridiculous for me. Imagine you have your life savings in SCB and they did this without explanation.

Was about to move $200k into SCB and this happens. They just lost a customer.

 

[item2sell]

this do sound bad our accounts can suddenly get locked up. If need to pay expenses. How

 

[Young_Man]

Anyone has encountered this before?

My SCB eSaver account was temporarily locked and the app show me to call the bank. When I called SCB, they said it was the bank's internal due diligence process and that the account will be locked for up to 60 days!!! The only way to have it open earlier is to file a police report which to me was ridiculous. It has been locked for the past 2 weeks but luckily I did not transfer any funds into it.

Do you have any previous large transfers in and out before it was zero? Could it be due to past transactions and the bank wanted to verify them?

 

[sohguanh]

Well this is ridiculous for me. Imagine you have your life savings in SCB and they did this without explanation.

Was about to move $200k into SCB and this happens. They just lost a customer.

Once again the magic keyword called diversification come into play again. Bank accounts also need diversify lor. But sometimes we want their good promo so we dump a lot in to get the good interest but this come at such risk. That is why for me personally even if the promo is very good I never all in. Be it bank accounts or any investment instruments even like SSB, T-bill.

Rule of thumb for me is diversify diversify diversify. Then never all in.

 

[Devilsire]

Yes, I experienced account lock/suspension in June 2023 for my eSaver (tagged priority private).

My "crime" - I used Orchard Hotel public wifi to do a $700 PAYNOW transfer to my own mobile number. This mobile number was PAYNOW registered to a HSBC account, and is also in SCB system as my mobile number.

I called SCB CSO and the CSO asked me what was the internet provider and if there was a VPN. I told the CSO I don't have the information as I do not know who was Orchard Hotel internet provider and if Orchard Hotel used a VPN. I was deemed to have failed the verification questions and I was told that my account will be locked for 2 days.

I proceeded to f the CSO upside down and my account was unlocked 4 hours later.

Don't use SCB for your everyday banking. App is buggy as hell and idiots run the bank.

actually i feel given the myriad of scams & hacks these days, such feature is actually a good one to detect & prevent unusual / suspicious transactions especially if unauthorized.
of cos not trigger-happy la, but unusual new ip login with relatively big transaction, country, new recipent etc is appropriate imo, unless whitelisted

 

[crystalnox]

actually i feel given the myriad of scams & hacks these days, such feature is actually a good one to detect & prevent unusual / suspicious transactions especially if unauthorized.
of cos not trigger-happy la, but unusual new ip login with relatively big transaction, country, new recipent etc is appropriate imo, unless whitelisted

I think the same way as well. My only complain is the SCB cso that calls you for verification, the accent super thick and strong. And they all seem to be from the same place..

 

[devion]

Mine was suspended & after call to CSO, says by police, to unblock need to make police report & head to branch. Went to branch & then the counter service says my account can never be unblocked regardless of anything, say am blacklisted forever in their records. Bloody hell...phone CSO & branch CSO sing different songs, waste my time. Luckily my account has zero balance, told branch officer to close it, what is the point of suspend it & ask me to contact them? Bank should have Just close it & send me an official letter that bank is terminating their service to me.
Really make customer run on wild goose chase for nothing.

 

[demoforce1]

Mine was suspended & after call to CSO, says by police, to unblock need to make police report & head to branch. Went to branch & then the counter service says my account can never be unblocked regardless of anything, say am blacklisted forever in their records. Bloody hell...phone CSO & branch CSO sing different songs, waste my time. Luckily my account has zero balance, told branch officer to close it, what is the point of suspend it & ask me to contact them? Bank should have Just close it & send me an official letter that bank is terminating their service to me.
Really make customer run on wild goose chase for nothing.

what you did?

 

[Squaredot]

I think the same way as well. My only complain is the SCB cso that calls you for verification, the accent super thick and strong. And they all seem to be from the same place..

Do u have the number they use for calling customers? Sometimes I have missed calls and I don't call back.
And how do I verify they are really calling from SCB ?

 

[havetheveryfun]

Before being block the due diligence team have call u but fail to pick up their call. They just doing routine check on the acc and update any information from u.

sometimes really busy at work or some places cannot bring phone inside one leh...
the issue is also hard to call them back cos the number from caller ID usually is not real number

 

[DevilPlate]

In a way SCB is doing their job tho….
need to have at least another bank for daily expenses

 

[damnit]

SCB has their own processes I am okay with that. But locking an account and not providing any valid reasons for it is NOT okay. What if someone has all their savings in SCB? How can they live their daily life?

Due to this, they have forever lost me as a customer.

I'm posting this just for awareness that's all.

 

[CrashWire]

SCB has their own processes I am okay with that. But locking an account and not providing any valid reasons for it is NOT okay. What if someone has all their savings in SCB? How can they live their daily life?

Due to this, they have forever lost me as a customer.

My account got quietly frozen by OCBC too, and eventually closed when I called in asking what was going on.

All banks don't need to give valid reasons. Some banks just have much worse cultures when it comes to valuing their customers.

Only stupid people bank with OCBC.

 

[sohguanh]

My account got quietly frozen by OCBC too, and eventually closed when I called in asking what was going on.

All banks don't need to give valid reasons. Some banks just have much worse cultures when it comes to valuing their customers.

Only stupid people bank with OCBC.

I believe banks don't give reasons is scared you know how they work internally e.g why freeze accounts etc and then you spread around this info and some ppl begin to think how to game the system based on the revealed reasons.

What I am more concerned is for frozen and then later closed account are we customers entitled to get back whatever balance is in the account or bank 'eat' them?!?!

 

[royalmix]

SCB has their own processes I am okay with that. But locking an account and not providing any valid reasons for it is NOT okay. What if someone has all their savings in SCB? How can they live their daily life?

Due to this, they have forever lost me as a customer.

I'm posting this just for awareness that's all.

It is all part of risk management, ML monitoring and control. Better to lose a "risky" customer than lose their own reputation/money if fined by MAS.

Banks are not required to provide any reasons. Especially if related to ML.

If yours is not related to ML, maybe they act to protect you cos your account might had been "attacked". It is all for your own good and theirs too.

If you had monies in the account, will you lose it? If related to ML, possible.

Those who were found to be 'cheating' the bank, is another possibility. Some people shared here how their accounts were banned. You can google for those sharing in this forum.

I see all these postings here as +ve about SCB, protecting good customers.