Starhub Giga

[fi3ry_icy]

after 6pm today, my giga only 3G and no 4G. anyone have same issue?

 

[Sambuca78]

after 6pm today, my giga only 3G and no 4G. anyone have same issue?

Same here

 

[fi3ry_icy]

****.. means giga got issues...

 

[physistry]

same same. i just submitted ticket thinking i was the only one facing data issues

 

[ekardo]

Giga down? Only can connect to 3g network

 

[ekardo]

Time to blast their FB page

 

[boringtelephone]

can only connect to 3G suddenly today and the speed so slow wtffffffrr starhub!!!

 

[fi3ry_icy]

same same. i just submitted ticket thinking i was the only one facing data issues

how to submit ticket? through the giga app?

 

[physistry]

how to submit ticket? through the giga app?

yeah through the mobile app. i got connected via home wifi. i chose to start chat first. followed the "bot/AI" help of no data connection and stuff... then all else fail, they will prompt to either end or "submit request/ticket" as one of the option.

 

[ekardo]

Crappy. In their sign up promo page still list WhatsApp as one of the communication channel.

 

[siongboy]

can only connect to 3G suddenly today and the speed so slow wtffffffrr starhub!!!

Mine totally no service, not even 3G…

 

[arsenalfc85]

Mine totally no service, not even 3G…

Same. No service at all.

Using WiFi now

 

[fi3ry_icy]

yeah through the mobile app. i got connected via home wifi. i chose to start chat first. followed the "bot/AI" help of no data connection and stuff... then all else fail, they will prompt to either end or "submit request/ticket" as one of the option.

kum xia. i go do the same too

 

[ekardo]

hougang recovered 4G..seems working fine now..

 

[invisible999]

I have two questions:

- If I stop paying monthly, after how much time the SIM will get deactivated?
- Is it possible to have only a call/SMS plan without data? I am currently overseas and the only feature I need is to receive SMS from time to time.

 

[vsvs24]

I have two questions:

- If I stop paying monthly, after how much time the SIM will get deactivated?
- Is it possible to have only a call/SMS plan without data? I am currently overseas and the only feature I need is to receive SMS from time to time.

If you want to keep the number, need to port out. If deactivate like this will lose the number.

Saw someone suggest prepaid card if you need only SMS.

 

[SibehHL]

- I am currently overseas and the only feature I need is to receive SMS from time to time.

The SMS mentioned are likely related to financial institutions and other important access requiring 2FA security. Is the price plan of $10 (Giga!/CMLink etc) postpaid too much to pay?

But a postpaid plan is probably the safest way when one is overseas. One has no recourse if the other (cheap cheap) alternatives goes wrong and not being able to access one's bank account while overseas is a BIG problem.

See Zero1 $6.90 plan:
https://support.zero1.sg/kb/a215/what-are-the-roaming-voice-and-sms-rates.aspx

 

[invisible999]

Saw someone suggest prepaid card if you need only SMS.

Does starhub prepaid charge for receiving SMS while overseas?

 

[hotsnowi]

Can existing Giga customer sign up $18 promo plan? I checked the change it plan section but can’t find.

 

[Kiwi8]

Can existing Giga customer sign up $18 promo plan? I checked the change it plan section but can’t find.

Can, but as a new line. U can't just change your existing plan to the $18 plan, but must use the convoluted method of porting out then porting in.