StarHub MaxInfinity Fiber Optic - Experience

Gribber

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Hihi,

just signed up for Starhub fibre ~~

The speed is wonderful but I can't use Google Drive app, Steam and Tweetdeck on my laptop, was wondering why..

On Tweetdeck, it says Unable to connect. Please check your network.

Any help ?

try changing the dns ip?
 

Jacknjill

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With regards with my inability to stream video online since Dec, 3rd, after a scheduled maintenance. It was working prior to the maintenance. I have tried all different settings on the Dlink and called up Starhub. However, Starhub claimed they did not restrict any traffic.

Do you think this is due to the vlan tagging? If so which router is recommended to replace the Dlink router?
 

Gribber

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With regards with my inability to stream video online since Dec, 3rd, after a scheduled maintenance. It was working prior to the maintenance. I have tried all different settings on the Dlink and called up Starhub. However, Starhub claimed they did not restrict any traffic.

Do you think this is due to the vlan tagging? If so which router is recommended to replace the Dlink router?

1. change router to your own.
2. change DNS and test?
 

Slash1

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internet service down since yesterday.

Huawei router internet light is red.
reset everything, lan cable change all same.
hgw and router link light ok.
router page ip add and dns all show blank
phone line couldn't call out/in
call starxxx twice they take my number promise call back but no reply since.
starxxx check said my line is ok and reset done on their side, etc etc...

any bro encountered this before? any advice? thanks in advance
 
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LemonT

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internet service down since yesterday.

Huawei router internet light is red.
reset everything, lan cable change all same.
hgw and router link light ok.
router page ip add and dns all show blank
phone line couldn't call out/in
call starxxx twice they take my number promise call back but no reply since.
starxxx check said my line is ok and reset done on their side, etc etc...

any bro encountered this before? any advice? thanks in advance

Most prob router gone kaput.
 

Slash1

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oh no... super sianz then... maybe I just go get an asus router then do direct connect. any other way to confirm whether it's router problem?
 

albertlee

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oh no... super sianz then... maybe I just go get an asus router then do direct connect. any other way to confirm whether it's router problem?

You still need their RG if voice service is required.

Did you by any chance press the reset button on RG/ONT?
 

Slash1

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nope. last night online then sudden went wrong itself.possible setting within RG gone? if so how to restore? only way is through starxxx guy redo setup?
 

albertlee

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nope. last night online then sudden went wrong itself.possible setting within RG gone? if so how to restore? only way is through starxxx guy redo setup?

I'm afraid so unless you have working configuration file backup somewhere which would require superadmin account to access in the first place.
 

Gribber

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nope. last night online then sudden went wrong itself.possible setting within RG gone? if so how to restore? only way is through starxxx guy redo setup?

as far as im concern, the config is configured remotely by Starhub
 

tingyuan

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Yup, I signed up last week. The vouchers (or collection letter) should be mailed out after activation. Anybody received the vouchers yet?

your activation done? my friend sign up and was told 10 days will activated but after 10 days still haven't activate it. still waiting the activation.
 

gaoxingdcf

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so its working ?


yeap

but I checked with open port check tool and they can't see my connection :(

it say this :

Error: I could not see your service on xxx.xx.xx.xxx on port (80)
Reason: Connection timed out
 
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