StarHub MaxInfinity Fiber Optic - Experience

[starch1990]

U heng lor.. U try digging out the threads... complaint on Starhub is wayyyyy > MR. I r using Starhub now and is having some issues since this morning.

well.. My desktop still connected to MR

everything else: Starhub ONT Port 2 -> Dlink865L->Sambox

noticed 1 issue though, my Starhub ip was Hong Kong instead of sg

 

[LeroyTanz]

well.. My desktop still connected to MR

everything else: Starhub ONT Port 2 -> Dlink865L->Sambox

noticed 1 issue though, my Starhub ip was Hong Kong instead of sg

Yea... "so far so good" but still hook up to two connections.

 

[starch1990]

Yea... "so far so good" but still hook up to two connections.

bo bian, MR can only cancel on august end

 

[LeroyTanz]

bo bian, MR can only cancel on august end

Well.. you still seems to trust MR a lot better.

 

[starch1990]

Well.. you still seems to trust MR a lot better.

Okok lah..everything (ps4,laptops,handphones)all connected to starhub.

Dont wanna waste the mr connection hence using it for my desktop

 

[Gribber]

If it was jumping the gun, that is certainly not me. I have consulted Starhub on all major technical issues that i encountered, and as a paying customer have the right to expect them to solve it in a timely manner. Sadly, they fail most times in that aspect.

If you are pissed off with me for quoting your messages that show your inconsistent and contraditive statements, please accept my apologies. Peace.

Nah, I am only pissed why didn't you quote my messages that shows zero shaping instead of going around finding faults and blaming shaping that is.

 

[Gribber]

there is an ISP that will pay you to break the contract!

Which ISP?

 

[Gribber]

U heng lor.. U try digging out the threads... complaint on Starhub is wayyyyy > MR. I r using Starhub now and is having some issues since this morning.

What kind of issue?

 

[LeroyTanz]

What kind of issue?

Intermittent lag spikes, regardless of wi-fi or direct cable. :zz Then when I call em, skip the usual procedures.. they will say "refer to back end engineer". When the engineers finally calls like 2-3 days later, the problem is gone. :z

 

[Gribber]

Intermittent lag spikes, regardless of wi-fi or direct cable. :zz Then when I call em, skip the usual procedures.. they will say "refer to back end engineer". When the engineers finally calls like 2-3 days later, the problem is gone. :z

Morning... 2-3days?

Anyway, that sounds terrible. Hope it would get resolved soon.

 

[luckyguitar]

Nah, I am only pissed why didn't you quote my messages that shows zero shaping instead of going around finding faults and blaming shaping that is.

Sorry if i hurt your ego in any way. As i have mentioned in my last post, i didn't mean to expose you, it just happened that your comment was a direct reply to my post. I searched through my posts and bingo.

Back to the main topic, none of the major issues that i encountered with Starhub are related to BT, as i don't use it much. Much of the issues are related to DNS, downtime etc. Feel free to share your findings.

 

[luckyguitar]

Intermittent lag spikes, regardless of wi-fi or direct cable. :zz Then when I call em, skip the usual procedures.. they will say "refer to back end engineer". When the engineers finally calls like 2-3 days later, the problem is gone. :z

Quite common, i also called them previously about an issue with the DNS, they kept asking me to check my router etc. In the end the CSO called back few hours later asking me if all is fine as the engineer fixed something at the backend. Most of the time there is nothing much we can do until they fixed it.

 

[hsm1user]

Some websites require me to refresh the second or even the third to load fully... What is wrong with the internet in Singapore

 

[LeroyTanz]

Quite common, i also called them previously about an issue with the DNS, they kept asking me to check my router etc. In the end the CSO called back few hours later asking me if all is fine as the engineer fixed something at the backend. Most of the time there is nothing much we can do until they fixed it.

Problem is... it keeps coming back.

 

[gooifier]

I also having speed problems....

On direct connection, the download speed is like only 5 - 15 mbps while the upload speed is 90-100+ mbps (yes, no typo)

Call SH and till now no responds back on the issue......
think gonna scream at them tonite

 

[gabong]

Speedtest is fine.


But funny thing is some websites recognize my location as Hongkong.
Otherwise web surfing and downloading is normal.

 

[Ah-Pin-Kor]

Speedtest is fine.


But funny thing is some websites recognize my location as Hongkong.
Otherwise web surfing and downloading is normal.

There's a long thread about this ex-HK IP at the community forums:
My Fibre Broadband gives Hong Kong IP Address - StarHub Community - 48293

 

[Gribber]

waiting for them to do on mine so i could call in and ask for waivers

*evil*

 

[gabong]

There's a long thread about this ex-HK IP at the community forums:
My Fibre Broadband gives Hong Kong IP Address - StarHub Community - 48293

Thanks for sharing that!

 

[luckyguitar]

Starhub is dishing out the shxx again.

Some pages won't load for me. Last night was the same, when i tried this afternoon, it was fine. Now the issue is back again tonight.

When i go to yahoo.com, it now shows me the hong kong version.