StarHub MaxInfinity Fiber Optic - Experience

[Gribber]

Starhub fella advised me against it though. He said my old unit wires may not be good for it and he received customer feedback that the signal will drop badly when you switch on electrical appliances.. dunno how true.

is true.... likely.

 

[resurrexia]

Hi hi, is anyone on Maxinfinity 150mpbs?

My connection just died - the router is blinking red for internet connection, but I'm still picking up the wifi network (no access to net). We have an Aztech port to extend the wifi. My father thinks the network might be compromised/hacked?

Anyone know what to do? Or is this a problem on Starhub's side? orz

 

[Gribber]

Hi hi, is anyone on Maxinfinity 150mpbs?

My connection just died - the router is blinking red for internet connection, but I'm still picking up the wifi network (no access to net). We have an Aztech port to extend the wifi. My father thinks the network might be compromised/hacked?

Anyone know what to do? Or is this a problem on Starhub's side? orz

router or ONT red?

i am on 150Mbps using it to post this.

 

[sinistral]

Hi hi, is anyone on Maxinfinity 150mpbs?

My connection just died - the router is blinking red for internet connection, but I'm still picking up the wifi network (no access to net). We have an Aztech port to extend the wifi. My father thinks the network might be compromised/hacked?

Anyone know what to do? Or is this a problem on Starhub's side? orz

Are you staying in the west? I'm also experiencing intermittent connection issues, website refuses to load. I'm guessing DNS problems with Starhub again.

 

[resurrexia]

router or ONT red?

i am on 150Mbps using it to post this.

Sorry, but what's ONT?

 

[leon123456]

Starhub fibre 100mbps. Very bad connection

 

[sinistral]

Fibre connnections having issues on Starhub's end.

https://www.facebook.com/StarHub/posts/10152751011122472

 

[FireHobbit]

dropped connection n crap slow speed. everything is crawling. reporting from jurong West Central.. now using 3g on phone to post

 

[Ah-Pin-Kor]

My internet connection just came back (north area).

 

[Ronaldo88]

My router 868 orange light

 

[luckyguitar]

The latency to US servers seems to be normal now and the pings for the affected ips are fine. This issue has been on and off for some time now, and given their past poor record, i am sure that this same problem will pop up again soon.

Already said their network is shiat and some issues will pop up again.

Barely a month later, and their network is down. Those tempted by their offers and whatever hub club discount, you better think twice before signing up.

 

[Gribber]

Sorry, but what's ONT?

read first post

 

[Gribber]

north area.

 

[satch]

Really bad at east area

 

[phayze]

Starhub fibre down.

 

[luckyguitar]

Starhub fibre down.

Yes its down.

Its already reported on Channel News Asia.

 

[resurrexia]

Speedtest.net by Ookla - My Results

It's back for on for me now.

 

[luckyguitar]

Speedtest.net by Ookla - My Results

It's back for on for me now.

Is it back up?

They are really predictable, every month sure give their users one problem or another. Every 2 or 3 months sure got one network outage of some sort.

 

[Gribber]

https://sg.news.yahoo.com/starhub-fibre-broadband-service-disrupted-141355951.html

StarHub’s fibre broadband and digital voice service was down on Thursday evening, leaving frustrated customers unable to connect to the Internet.

"We are aware that some of our fibre broadband and Digital Voice (fibre) customers are facing difficulties in using the service at the moment. Please bear with us while we work hard to fix this for you as quickly as we can. We will post updates on this wall when we have more information. Thank you for your patience and understanding,” StarHub posted on its official Facebook page.

StarHub customers from Pasir Ris, Telok Blangah, Yishun, Tampines, Bishan and Sembawang complained about their loss of Internet and phone services on the telco’s Facebook page.

One customer, Avril Tan, said that she was told that the service was down due to “unplanned maintenance” when she contacted StarHub, while another Facebook user posted that she had been told that the disruption was an “island-wide issue”.

“My Internet has been down since about 7:30 pm,” said National University of Singapore undergraduate Timothy Tey, 23, who lives in Tampines.

“I can’t get through their customer service, and I’ve got a project to work on. This is really disappointing, there’s been no explanation and no offer of compensation or goodwill,” he added.

 

[phayze]

Now ok liao.

Yes its down.

Its already reported on Channel News Asia.