StarHub MaxInfinity Fiber Optic - Experience

[GoneLink]

Ethernet/wireless?

Tried both on my laptop...same thing

 

[eric3743]

anyone experiencing issue? i tried to ping but like every 20 ping got 5 timed out...using Linksys EA7500 with Google DNS still the same

You need to do the setup according to the Quick Start Guide.
Follow according to the setup and finally to upgrade the firmware, must.
As firmware is most probably out AFTER the box is out for sale.

Please do refer to my posts in this link:

http://forums.hardwarezone.com.sg/n...forum-320/linksys-ea7500-starhub-5659102.html

After completing the setup, do include the Linksys Smart Wi-Fi which is a useful tools.

 

[eric3743]

I am on fiber 1Gbps plan but why my speed is 100mbps kind?

If you are using the new Linksys Router, do refer to the post ^above or link to my posts;
http://forums.hardwarezone.com.sg/n...forum-320/linksys-ea7500-starhub-5659102.html


Others issues and solutions:

LAN cable should be at least Cat-5E and above, prefer Cat-6.

Using an used router, you need to do Factory Reset.
As most router do retain previous IP.
After Factory Reset, do power on the ONT first and wait for the PON indicator show green STABLE then power on the Router.
In this way the IP will come direct as 1Gbps to ONT then to Router.

If the above still do not work, then next.
Therefore, speed is still no good as way below 600Mbps, then contact HOTline 1633 direct to Broadband Tech support.
Request to do Refresh ur IP and follow their procedure.
If the line busy, call later as it may take several minutes to resolve online support.

 

[GoneLink]

You need to do the setup according to the Quick Start Guide.
Follow according to the setup and finally to upgrade the firmware, must.
As firmware is most probably out AFTER the box is out for sale.

Please do refer to my posts in this link:

http://forums.hardwarezone.com.sg/n...forum-320/linksys-ea7500-starhub-5659102.html

After completing the setup, do include the Linksys Smart Wi-Fi which is a useful tools.

Thanks..will try it out..but i tot the firmware is auto update?

 

[chesterqw]

anyone experiencing issue? i tried to ping but like every 20 ping got 5 timed out...using Linksys EA7500 with Google DNS still the same

I doubt the router is the issue, do you have a ONR or ONT? try connect directly to it via lan cable then ping.

I am currently having this issue as well, infact, since Wednesday.

 

[tungsten2]

If go direct ont, does it happen ?

Sent from Samsung SM-G930F using GAGT

 

[chesterqw]

can i purchase my own ONT or not.

puke blood want them to see if it is the ONT causing the issue wait until neck long.

 

[eric3743]

can i purchase my own ONT or not.

puke blood want them to see if it is the ONT causing the issue wait until neck long.

There is no ONT for sale in the market.
As i had encountered someone trying to buy from Challenger and staff said none.
As most of the setting are preset by ISP(s) themselves.

 

[chesterqw]

yesterday they called tell me their backend no issue, so must be my problem. replied them when i directly connect my working laptop to port 1 of the ONT the issue still there, then whose problem? replied they will continue checking and see what they can do.

now today i think they hired a few network shamans to bless their backend because they said the issue wasn't because of their backend, but i didn't touch anything on my side.

 

[eric3743]

yesterday they called tell me their backend no issue, so must be my problem. replied them when i directly connect my working laptop to port 1 of the ONT the issue still there, then whose problem? replied they will continue checking and see what they can do.

now today i think they hired a few network shamans to bless their backend because they said the issue wasn't because of their backend, but i didn't touch anything on my side.

Did the broadband tech support staff did Refresh ur IP or request them to do it.
There could be possible a virus in the computer system that caused this issue, as i had found out.
In the end i use a Microsoft install n uninstall prog to get rid of the unknown software/virus even my 2 AV unable to resolved, bloody useless.

Sent from Seven Enlightenment using GAGT

 

[chesterqw]

Did the broadband tech support staff did Refresh ur IP or request them to do it.
There could be possible a virus in the computer system that caused this issue, as i had found out.
In the end i use a Microsoft install n uninstall prog to get rid of the unknown software/virus even my 2 AV unable to resolved, bloody useless.

Sent from Seven Enlightenment using GAGT

Not to insult your intelligence but they probably did something to their "backend" which had "no issue".
I did nothing.
Don't blame my devices for their ********, I go school no issue but go home have? What the virus so advance only target when I connect to starhub internet?
What absurd ********.

 

[luckyguitar]

Not to insult your intelligence but they probably did something to their "backend" which had "no issue".
I did nothing.
Don't blame my devices for their ********, I go school no issue but go home have? What the virus so advance only target when I connect to starhub internet?
What absurd ********.

Nothing new, they are cheap if bundled together with their tv service. That's about the only positive. Poor tech support, poor overseas routings and poor network performance. Have experienced on numerous occasions latency spike and poor speed during peak periods, not sure if it is still the case now or they have made any improvement.

Their latency to some Europe based servers are almost twice that of Viewqwest. Overall their latency to US servers are also higher than that of M1 and Viewqwest. As i mentioned before they are decent for general use, however if your main usage is gaming and streaming video content (netflix, streaming sports events or anything that requires openvpn or dns setup), just skip them and save yourself the headaches.

 

[Apex]

Anyone has terrible internet after switching from the old D-LINK router to the starhub Linksys router?

My neighbor yesterday re-contract and was given a new linksys router from starhub.

His laptop/mobile and whole family keep having slow connection to internet.

Example, Youtube 1080HD video like playback on a 3G network (pause and pause). While switch back to dlink same video okey. (we actually test more than 1 video)

Check ping 192.168.1.1 getting 1ms reply on LAN cable.

Had also updated the firmware for the linksys. Not sure anyone else faced the same issue.

- We also switch to google and opendns but still face the issue.
- Slow connection on LAN (laptop) and wifi (mobile,ipad)

 

[chesterqw]

Anyone has terrible internet after switching from the old D-LINK router to the starhub Linksys router?

My neighbor yesterday re-contract and was given a new linksys router from starhub.

His laptop/mobile and whole family keep having slow connection to internet.

Example, Youtube 1080HD video like playback on a 3G network (pause and pause). While switch back to dlink same video okey. (we actually test more than 1 video)

Check ping 192.168.1.1 getting 1ms reply on LAN cable.

Had also updated the firmware for the linksys. Not sure anyone else faced the same issue.

- We also switch to google and opendns but still face the issue.
- Slow connection on LAN (laptop) and wifi (mobile,ipad)

I know this might sound like starhub's technical support
but has he restart the ONT?
try factory reset the linksys router? (yes i know you flash new firmware liao)

you ping the router no issue doesn't mean from the router go out no issue.
try connect laptop direct to the ONT port 1 and ping google or something

 

[eric3743]

Anyone has terrible internet after switching from the old D-LINK router to the starhub Linksys router?

My neighbor yesterday re-contract and was given a new linksys router from starhub.

His laptop/mobile and whole family keep having slow connection to internet.

Example, Youtube 1080HD video like playback on a 3G network (pause and pause). While switch back to dlink same video okey. (we actually test more than 1 video)

Check ping 192.168.1.1 getting 1ms reply on LAN cable.

Had also updated the firmware for the linksys. Not sure anyone else faced the same issue.

- We also switch to google and opendns but still face the issue.
- Slow connection on LAN (laptop) and wifi (mobile,ipad)

Beside Factory Reset as mentioned above ^^^ post.

Contact HOTline 1633 direct to Broadband Tech support line, not CS.
Request to Refresh IP, as most likely IP may not be stable in some.
They also could check if the there is possible of multi IP in their end.
In either ways, it is best to Refresh IP and monitor, which it could resolved as this happened to me.

 

[tungsten2]

Anyone has terrible internet after switching from the old D-LINK router to the starhub Linksys router?

My neighbor yesterday re-contract and was given a new linksys router from starhub.

His laptop/mobile and whole family keep having slow connection to internet.

Example, Youtube 1080HD video like playback on a 3G network (pause and pause). While switch back to dlink same video okey. (we actually test more than 1 video)

Check ping 192.168.1.1 getting 1ms reply on LAN cable.

Had also updated the firmware for the linksys. Not sure anyone else faced the same issue.

- We also switch to google and opendns but still face the issue.
- Slow connection on LAN (laptop) and wifi (mobile,ipad)

Perform a continous ping from your laptop/desktop
eg Start -> cmd -> ping www.youtube.com -t
Preferably using wired. Any disconnections ?

 

[Apex]

Perform a continous ping from your laptop/desktop
eg Start -> cmd -> ping www.youtube.com -t
Preferably using wired. Any disconnections ?

I know this might sound like starhub's technical support
but has he restart the ONT?
try factory reset the linksys router? (yes i know you flash new firmware liao)

you ping the router no issue doesn't mean from the router go out no issue.
try connect laptop direct to the ONT port 1 and ping google or something

Beside Factory Reset as mentioned above ^^^ post.

Contact HOTline 1633 direct to Broadband Tech support line, not CS.
Request to Refresh IP, as most likely IP may not be stable in some.
They also could check if the there is possible of multi IP in their end.
In either ways, it is best to Refresh IP and monitor, which it could resolved as this happened to me.

Just an update, Starhub called back my friend updated that some change was made at the backend.

My friend re-connect to linksys router and speedtest and youtube are back to normal.


The speedtest was failing on both his MAC, Iphone and ipad works now and youtube is smooth like before on Dlink.

 

[Henry Ng]

Just an update, Starhub called back my friend updated that some change was made at the backend.

My friend re-connect to linksys router and speedtest and youtube are back to normal.


The speedtest was failing on both his MAC, Iphone and ipad works now and youtube is smooth like before on Dlink.

Nowadays quite common. Initially user may think something wrong with home hardware but end up it is isp fault.

 

[luckyguitar]

Nowadays quite common. Initially user may think something wrong with home hardware but end up it is isp fault.

Worse thing is the Starhub technical helpdesk will tell you that there is no issue with the line, and users end up wasting time troubleshooting for nothing, only for the connection to get back to normal few days later. Won't be surprise if some of these issues are a result of agressive traffic shaping at their end.

Can't understand why after all these years their latency to international sites are still much worse than other ISPs. UK and China sites in particular.

 

[Henry Ng]

Worse thing is the Starhub technical helpdesk will tell you that there is no issue with the line, and users end up wasting time troubleshooting for nothing, only for the connection to get back to normal few days later. Won't be surprise if some of these issues are a result of agressive traffic shaping at their end.

Can't understand why after all these years their latency to international sites are still much worse than other ISPs. UK and China sites in particular.

Regardless it is M1 or SH, all telephone tech support is the most junior and they can only do line check to see anything wrong with the frequency of the signal of the line from SH to your ONT. If the signal is ok then they will say it is ok and nothing wrong. If they say nothing wrong, can always say your internet is slow then they will reset the network for you. You just need to restart all your home devices. It is very Common.