TCL TV discussion thread IV [consolidated]

[chari-men]

Used TCL for 4 years, touch wood never claim warranty before and no issue yet...

 

[Gaddy23]

Hi guys finally settled for c755. Can anyone pls share the best tv settings?

Apparently the latest firmware helps

 

[bladetrnity]

Apparently the latest firmware helps

I have to update to latest firmware?

 

[Mecisteus]

I bought my TCL in 2021.

It is working strong until now. I am a light user though.

Since Hisense screwed me up, I decided to buy another TCL again. Hopefully its as reliable.

 

[AngelRomeo]

Buy prism better

 

[Mecisteus]

Buy prism better

bruh you working for prism ?

 

[AngelRomeo]

bruh you working for prism ?

nah, just prism supporter

 

[lance88]

I bought my TCL in 2021.

It is working strong until now. I am a light user though.

Since Hisense screwed me up, I decided to buy another TCL again. Hopefully its as reliable.

What happened to Hisense?

 

[Mecisteus]

What happened to Hisense?

They missed the promised delivery date. Model changed 1 day before next scheduled date. Google TV was OOS so they wanted to replace with their Vidaa OS model. I said sorry no. Cancelled order.

 

[Mecisteus]

TCL lousy brand. Prism better

TCL lousy brand. Even Prism better than TCL

lol so lousy, give refurbished one.
unlike prism give new one

luckily i boycott tcl

doesnt matter to me. i only support Prism+ for google tv and Samsung for Tizen OS
other brands not interested

lol lousy service, bring back 2 weeks no tv
heng prism not like that
support prism better

For me i still support prism.
i have 3 prism products, soon the 4th one arriving next week.

Buy prism better

nah, just prism supporter

Prism salesman spotted.

 

[bryantan8899]

Prism salesman spotted.

Haha

 

[lance88]

Haha tbh I also boycott TCL as shared my story some time back. No idea why others dislike prism+, but I had good experiences with their support team

 

[AngelRomeo]

Haha tbh I also boycott TCL as shared my story some time back. No idea why others dislike prism+, but I had good experiences with their support team

ya their support team is good
bought their roam ultra recently, when delivered, got 1 small dirt underneath the screen. being OCD, i dont like and took photo and send to their support.
after that they came to check my set and do 1 to 1 exchange. 2nd set change liao got few scratch marks on the screen after deliver, when the delivery guy go back already then i noticed and immediately reported to customer service, they without a single question immediately do 1 to 1 exchange.
which coy will do that

 

[coolhead]

I'm intending to get a C6K a.k.a QM6K. Any users here?

 

[Mecisteus]

ya their support team is good
bought their roam ultra recently, when delivered, got 1 small dirt underneath the screen. being OCD, i dont like and took photo and send to their support.
after that they came to check my set and do 1 to 1 exchange. 2nd set change liao got few scratch marks on the screen after deliver, when the delivery guy go back already then i noticed and immediately reported to customer service, they without a single question immediately do 1 to 1 exchange.
which coy will do that

Sounds like a quality issue.

Must replace so many times.

 

[aphel14]

TCL’s order fulfillment and customer service are hands down among the worst one can ever experienced.

About a month ago, my parents-in-law ordered a TV from TCL via Shopee. The order status was marked “delivered” yet no TV ever arrived. It turns out they had no stock, and even worse, couldn’t give any delivery timeline, not even an estimate.

Despite repeated follow-ups, all we got were generic, copy-paste replies with zero useful information. Out of frustration, my wife decided to call them directly. The person who answered had a bochap (couldn’t care less) attitude, and even had the audacity to insist she WhatsApp them instead of calling.

When she pushed for a proper answer over the phone instead of getting looped into another round of waiting, the staff reluctantly said they’d call back. A few days later, their brilliant “solution” was to offer a lower-end, cheaper model as a replacement and no delivery timeline as usual!

Eventually, it was found out that the particular model my parents-in-law ordered was actually discontinued when my wife make enquiry about this model pretending to be a potential buyer.

We promptly proceed with refund.

Absolutely ridiculous.

 

[elvintay07]

TCL’s order fulfillment and customer service are hands down among the worst one can ever experienced.

About a month ago, my parents-in-law ordered a TV from TCL via Shopee. The order status was marked “delivered” yet no TV ever arrived. It turns out they had no stock, and even worse, couldn’t give any delivery timeline, not even an estimate.

Despite repeated follow-ups, all we got were generic, copy-paste replies with zero useful information. Out of frustration, my wife decided to call them directly. The person who answered had a bochap (couldn’t care less) attitude, and even had the audacity to insist she WhatsApp them instead of calling.

When she pushed for a proper answer over the phone instead of getting looped into another round of waiting, the staff reluctantly said they’d call back. A few days later, their brilliant “solution” was to offer a lower-end, cheaper model as a replacement and no delivery timeline as usual!

Eventually, it was found out that the particular model my parents-in-law ordered was actually discontinued when my wife make enquiry about this model pretending to be a potential buyer.

We promptly proceed with refund.

Absolutely ridiculous.

Is it true at prism always spoil but service is good?

 

[AngelRomeo]

TCL’s order fulfillment and customer service are hands down among the worst one can ever experienced.

About a month ago, my parents-in-law ordered a TV from TCL via Shopee. The order status was marked “delivered” yet no TV ever arrived. It turns out they had no stock, and even worse, couldn’t give any delivery timeline, not even an estimate.

Despite repeated follow-ups, all we got were generic, copy-paste replies with zero useful information. Out of frustration, my wife decided to call them directly. The person who answered had a bochap (couldn’t care less) attitude, and even had the audacity to insist she WhatsApp them instead of calling.

When she pushed for a proper answer over the phone instead of getting looped into another round of waiting, the staff reluctantly said they’d call back. A few days later, their brilliant “solution” was to offer a lower-end, cheaper model as a replacement and no delivery timeline as usual!

Eventually, it was found out that the particular model my parents-in-law ordered was actually discontinued when my wife make enquiry about this model pretending to be a potential buyer.

We promptly proceed with refund.

Absolutely ridiculous.

TCL customer service is known as lousy customer service

 

[Mecisteus]

TCL’s order fulfillment and customer service are hands down among the worst one can ever experienced.

About a month ago, my parents-in-law ordered a TV from TCL via Shopee. The order status was marked “delivered” yet no TV ever arrived. It turns out they had no stock, and even worse, couldn’t give any delivery timeline, not even an estimate.

Despite repeated follow-ups, all we got were generic, copy-paste replies with zero useful information. Out of frustration, my wife decided to call them directly. The person who answered had a bochap (couldn’t care less) attitude, and even had the audacity to insist she WhatsApp them instead of calling.

When she pushed for a proper answer over the phone instead of getting looped into another round of waiting, the staff reluctantly said they’d call back. A few days later, their brilliant “solution” was to offer a lower-end, cheaper model as a replacement and no delivery timeline as usual!

Eventually, it was found out that the particular model my parents-in-law ordered was actually discontinued when my wife make enquiry about this model pretending to be a potential buyer.

We promptly proceed with refund.

Absolutely ridiculous.

This is the same with any other products from Shopee.

If delivery date is too long, seller has to mark as delivered first.

But it's easy to claim for refund if you did not receive your order.

So it's either you wait or refund.

For me, I encountered the same issue with Hisense. Cancelled order. Checked TCL for stock. Ordered and arrived within 2 days.

Its my 2nd TCL TV.