The Nexus 5 Thread

[ntoken]

I guess u are right. Just called LG Singapore and they mentioned that there is no International Warranty Coverage as most phones will not have. Even after N5 release in SG, still no local warranty coverage as the phone is bought from Japan but will have service repairs which need to check with them for compability and is chargeable.

That is the risk to take I guess if buy from Japan.

Now what's left is if the phone need to be sent back for RMA, how is the process going to be like?

Anybody who knows can advice on this please?

log a ticket with google play store customer, they ask u to input your phone number, oce after that their system will place a call to u and connect you to the cs, ask you some question etc etc..

for the rma they will give u a "local" return shipping label, and a RMA barcode .

but for tenso, they dont do returns.... so u have to ship direct back to the address in the shipping label and attached the RMA barcode/form.

 

[squeeish]

How did you change your payment details?
Is it the credit card details under google wallet > payment methods?

and what was the problem and what did you change it to?

Yeap Google wallet, payment methods.

The problem was my billing address. Apparently it has to be the same as the delivery address, although there are conflicting reports in this thread on what works and what doesn't.

So I guess I just have to wait right?

The other thing I noticed is that I ordered 32GB black which is stated as "leaves warehouse on 15th November" so if they will only email me when the item is shipped then I can only expect the email after 15th November right?

Yeap. Or if you're lucky and they ship earlier, expect an email.

 

[benthian89]

Anyone who ordered from 10 nov onwards and google has shipped out ur phone?

 

[3rdtimecharm]

Anyone who ordered from 10 nov onwards and google has shipped out ur phone?

i ordered ytd 3pm. this morning the playstore status changed from 'untreated' to 'awaiting shipment'

 

[benthian89]

i ordered ytd 3pm. this morning the playstore status changed from 'untreated' to 'awaiting shipment'

the 200 yen charge went through right?

I ordered on 11 nov, the 200 yen charge is pending transaction in my cc all the way till now.


I think my order will be cancelled if this test charge of 200 yen fails

 

[Mattweiwen]

i ordered ytd 3pm. this morning the playstore status changed from 'untreated' to 'awaiting shipment'

16/32 White or 16/32 black? What CC you using

 

[3rdtimecharm]

the 200 yen charge went through right?

I ordered on 11 nov, the 200 yen charge is pending transaction in my cc all the way till now.


I think my order will be cancelled if this test charge of 200 yen fails

no leh my 200yen charge also still pending. that's why i find it weird. what's your order status in the play store now?

 

[3rdtimecharm]

16/32 White or 16/32 black? What CC you using

16gb black. im using posb debit.

 

[benthian89]

no leh my 200yen charge also still pending. that's why i find it weird. what's your order status in the play store now?

its still "Pre-ordered" in play store

 

[Mattweiwen]

its still "Pre-ordered" in play store

I think coz of 32 white/black no stock that's why. I'm also facing this.. But got an Order receipt ytd

 

[jtec14]

Ordered on Monday 11pm+ JP playstore with shipping date on 15 Nov, just received sms and bank call, price of phone charged.

For those interested.
Card = CIMB
Billing + shipping addresses = forwarder address

 

[clfoong]

I think coz of 32 white/black no stock that's why. I'm also facing this.. But got an Order receipt ytd

32GB Black, OCBC Bank...Billing & shipping address: Jshoppers

1st order on 10th/Nov 10am, til now still Pending...Estimated shipping date 15th/Nov...But never received Order receipt.
2nd order on 13th/Nov 1am, Instantly received Order receipt & Shipping date now 17th/Nov in Pending mode.
I'm going to cancel any 2nd order, once either one confirmed paid & shipped.

 

[moozmoow]

32GB Black, OCBC Bank...Billing & shipping address: Jshoppers

1st order on 10th/Nov, til now still Pending...never received Order receipt.
2nd order on 13th/Nov 1am, Instantly received Order receipt & Shipping date now 17th/Nov in Pending mode.
I'm going to cancel any 2nd order, once either one confirmed paid & shipped.

glad to hear that! Shipping direct to Msia?

 

[IncTEh]

its still "Pre-ordered" in play store

Mine is also pre ordered even after I received my phone lol

 

[clfoong]

glad to hear that! Shipping direct to Msia?

Most critical part is Google accepting our CC transaction with any forwarder's address, then we can considered we are succeeded to get the phone.
Keep praying hard awaiting Google latest status update

Yes..from jshoppers to Malaysia

BTW, yesterday I've write an email to Google to asking my 1st order status...still no response from Google.

 

[1Degree]

Suddenly receive 8 sms from SCB telling my various order all went thru !

 

[benthian89]

Suddenly receive 8 sms from SCB telling my various order all went thru !

seems like google is processing the orders today for the 15 nov shipping?

so you have extra sets now?

 

[Middle-C]

anyone getting any response from vpost? paid 8nov. est 15-20th. no email on shipment or anything...

 

[Shudder]

anyone know how to change playstore back to singapore? I was using Japanese playstore to try order nexus 5 (failed) but now playstore is stuck in japanese...

 

[weiyang76]

Those who are worried about warranty should never buy products overseas.

The rma procedure is under Nexus 4 thread.