The auntie didn't really care about what I had to say, I asked her questions about the repair process and how long it will take and she kept on finding ways to end the conversation.
Then in the end, she gave me a crappy candy bar phone (the model is I think K580i something). I objected because I was using a smartphone, why did I have to downgrade to a crappy phone like that ? Then I asked her why did I have to wait 1 month to get my Xperia S repaired ? She told me that I either take it or leave it since they don't have the LCD parts right now.
I was really pissed at that point but I explained to her that for Samsung or Apple I normally get replaced right away if they don't have the parts in house to replace my phone. Even HTC only makes me wait at most 1-2 weeks to get my phone repaired. Then she told me that I can speak to her manager if I have further issues.
Of course, I called and complained the next day and they finally agreed to replace my Xperia S with a new phone for me. Needless to say, even though I love my Xperia S, I really think twice about buying another Sony now

.