Your Bad Experience is similar to me too!
Recently, I purchased a pair of spectacles with new Zeiss lenses together with a Zeiss Warranty Card. It was an AO lenses and not Zeiss! There is no genuine "Z" logo on both lenses.
Prior, I have seen the Zeiss catalogs stated the "Z" logo markings, nasal marking, etc.. on the lenses from other shops in Queensway and other places. There is PhotoFusion for Zeiss Lenses.
Next, the Queenway's shop acknowledged it was AO lenses and made a second set of lenses "Zeiss Choice" and it was not what I wanted and it has no Photo-Fusion and no two "Z" genuine logo and no nasal markings. Also, the shop cannot show me any Zeiss catalog to prove that that there was Zeiss Choice... without PhotoFusion!
So I got a full refund without any doubt. I have complained to her supplier but they refused to answer my questions and instructed me to ask the shop instead!
What unlucky days if you are also like me!

