rachdanon
Arch-Supremacy Member
- Joined
- Mar 19, 2007
- Messages
- 18,187
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Dear all, I wore my Tissot Visodate out only for the fourth time today (bought in february) and i found a hairline scratch which is quite hard to spot on the sapphire crystal. I don't remember hitting it against anything and I have always taken good care of it. Just wanna ask if it's covered under warranty? Cos from my understanding, sapphire crystal extremely is scratch resistant. Quite disappointed to see the scratch since it is a new watch which I have gotten myself as a birthday present.. I need the advice from some watch guru bros out here. Thanks!
So based on your account, the scratch was there before you bought the watch. Of course you should have checked before buying, but that is water under the bridge now. I'm afraid they will not cover it under warranty and will attribute it to your careless use. There are scratches on crystal that are actually scratches to the anti-reflective (AR) coating, not sure if this could be your case if the AR is applied outside the crystal.

