This OCBC hotline!!!

[o0KelviN0o]

Really damn jialat... Listen to music for 15 mins liao...

 

[RubiksCuber]

That's pretty normal. I called in twice recently and had to wait a very long time. The same guy who I talked to in the first call answered the second call.

 

[tomatoman]

Mine called for 30 min so that's pretty normal

 

[nangka1]

Really damn jialat... Listen to music for 15 mins liao...

Still BOC hotline is the best.

 

[SibehEng]

the last time i call in to inquiry on my card approval status.. listen for 10mins..pek cek.. put down the phone liao..

 

[zumaba]

Still BOC hotline is the best.

Can't compare lah. Its card center is not here and only had a much smaller customer base here.

 

[xheavenic]

same lo, always wait until pek chek and kup the phone

no such issue with SCB.

 

[leogeo]

on avg I wait 20-25mins.

Yea, agree that no issue with SCB, and their CSOs speak more profesionally than the ones from OCBC

 

[jentang]

Haha, BOC wait for 1 hour then you totally don't understand what the CSO is talking about! After waiting for BOC, I no longer find OCBC/starhub etc long.

Still BOC hotline is the best.

 

[ilovecheese]

are these lines toll free ... do we waste our mobile minutes for these calls ?

 

[sgbanking]

are these lines toll free ... do we waste our mobile minutes for these calls ?

they are toll free but it will count towards your mobile month local minutes

 

[RubiksCuber]

they are toll free but it will count towards your mobile month local minutes

Really? So it's only toll free if you call from a landline?

 

[RubiksCuber]

I've had better experiences with AMEX over SCB. But we all know who is the worst.

 

[XanaduLoveNHC]

Really damn jialat... Listen to music for 15 mins liao...

there is a OCBC representative here in edmw

 

[beri stupid idiot]

they will say experiencing high call volume as excuses

 

[sgbanking]

Really? So it's only toll free if you call from a landline?

yes. 10 char.

 

[wts2013]

send email via IB, faster reply, no need wait until hand and ear ache still cannot hear the hotline staff reply, haha

 

[naro]

i usually just send e-mail over the bank's internet banking platform and always asked them to call me if required. they definitely need to reply the e-mail, SOP is usually 3 working days.

I've never tried to call them unless necessary. Havent had a need to call OCBC yet.

 

[tk]

I called OCBC the other night quite ok leh.. about same waiting time as when I call HSBC and StanChart..

 

[MoDiE]

yesterday call.. waited for about 10 min.. cso pick up and i asked what i wanted, she ask me to hold on, then she hang up... engaged tone.. WTF... cso didn't even bother to call back after she hang up on me..

had to call and wait for 15 more min then talk to another cso. ask my thing and they say can't be done, need to go branch to do.. very TL..

link credit card to account for cash withdrawal and NETS can't be done over phone meh? need to go branch and do?