Yes, on looking back, I realised I might be a bit naive too, in thinking that all people will react with sincerity towards my sharing. It’s a lesson learnt for me. My SA assures she is not angry or upset at me but hope I will be careful on what I say in open forums like this in future and of course she now have an angry customer to handle and pacify. This episode make me even more determined to support my SA more. Thank you everyone who have shown concern. I truly still believe nasty people on forum are a minority.