TPG Technical Discussion Thread

[Jurong640]

I can confirm this. My bro using TPG cannot call my home fixed line.

Understand from TPG customer service that if the fixed line is ported over (eg my fixed line is from old Singtel to M1 broadband fixed line) it will not work.

yeah, because most of these Ported Fixed Line are switched to digital signals. Last time, Singtel is using Analog, even if blackout, still able to call as it uses a different electrical source. Digital lines, once ONT is down, cannot call out.

 

[Nights]

Heng... Moi got no such problem.

Sent from Mercedes-Benz E250 using GAGT

So we NEED to login to their system to terminate the trial account?

 

[Channelson]

So we NEED to login to their system to terminate the trial account?

Don't think so, just let it die, should not be charged

 

[DeMisE]

Faced the issue of not receiving email or reply when I asked why my password can't reset.

For those facing same issue, try spam logging into the account till the system lock you out for 30min. They will send an sms to your registered phone number to reset your password. Mine worked this way.

 

[cscs3]

So we NEED to login to their system to terminate the trial account?

Is in the email they sent.

 

[cscs3]

Heng... Moi got no such problem.

Sent from Mercedes-Benz E250 using GAGT

Wa, phone number never mask off before post!

 

[tankee531]

Wa, phone number never mask off before post!

good eye ! nice number !

 

[Multiversal]

Faced the issue of not receiving email or reply when I asked why my password can't reset.

For those facing same issue, try spam logging into the account till the system lock you out for 30min. They will send an sms to your registered phone number to reset your password. Mine worked this way.

I wrote an email to them asking some questions about the $10 plan which their sales people pestered me to sign up. No it was not a personal phone call they made to me, just one of those mass email blasts which said "If you have any blah blah blah, contact support@tpg....

Till now, they have not replied to me.

I understand Spore is in ** mode, but surely these guys don't need to be at their office to reply, considering that TPG should be a leader in the latest channels of communication. I suppose the bugger who WFH has not woken up at the moment. I understand a lot of people are eating snakes at home, and post **, there may be a lot of retrenchment lor.

 

[lohsenglte]

Heng... Moi got no such problem.

Sent from Mercedes-Benz E250 using GAGT

Don't cancel that number! Transfer to me! I pay you $38 lol

 

[cybertech]

Wa, phone number never mask off before post!

The phone nos is total 9 digits leh.

 

[windwaver]

Don't cancel that number! Transfer to me! I pay you $38 lol

880898989

Sounds a bit vulgar to me but image is edited leh.

 

[hereiam7788]

880898989

Sounds a bit vulgar to me but image is edited leh.

Fake number with edited image la. I think u guys thought too much.

 

[tks]

yeah, because most of these Ported Fixed Line are switched to digital signals. Last time, Singtel is using Analog, even if blackout, still able to call as it uses a different electrical source. Digital lines, once ONT is down, cannot call out.

What is the technical explanation for this? I ported my very old M1 number to StarHub years back. Few years back I accidentally discovered that only certain overseas lines calling me will get a “your number is no longer in use” message from M1. Complained to StarHub & M1 no solution for one year plus. In the end, I lodged complaint with IMDA and it was eventually resolved. But I still do not know the reason.

 

[limpingsim98]

Fake number with edited image la. I think u guys thought too much.

Sharp eye!

 

[limpingsim98]

What is the technical explanation for this? I ported my very old M1 number to StarHub years back. Few years back I accidentally discovered that only certain overseas lines calling me will get a “your number is no longer in use” message from M1. Complained to StarHub & M1 no solution for one year plus. In the end, I lodged complaint with IMDA and it was eventually resolved. But I still do not know the reason.

Software issue at M1. Encounter with M1 before. But otherway round. Using M1 mobile line call certain land line always cannot get thru. But land line to land line or other Telco is ok. Finally has to went down to their head office to proof it to them as they say my phone is faulty. Fixed within a week.

Now a day most we can reach is company front line. The so call call center. They really work base on some limited documents. Hardly able to understand what's is the real issue. Worse, their objective is to close the problem, as many as they can! So once advice given, they consider problem ticket closed. You call again, they create a new ticket for you. That's how they justify their work!

If you don't complaint sky high. They sweep the problem under their desk. Singpost is another good example.

 

[hereiam7788]

Software issue at M1. Encounter with M1 before. But otherway round. Using M1 mobile line call certain land line always cannot get thru. But land line to land line or other Telco is ok. Finally has to went down to their head office to proof it to them as they say my phone is faulty. Fixed within a week.

Now a day most we can reach is company front line. The so call call center. They really work base on some limited documents. Hardly able to understand what's is the real issue. Worse, their objective is to close the problem, as many as they can! So once advice given, they consider problem ticket closed. You call again, they create a new ticket for you. That's how they justify their work!

If you don't complaint sky high. They sweep the problem under their desk. Singpost is another good example.

oh yeah. sinkpost i have seriously bad encounter with them previously. worst service ever.

 

[cscs3]

oh yeah. sinkpost i have seriously bad encounter with them previously. worst service ever.

Singapore postal service really need to revamp. Not only expensive, services is really unreliable plus slow.

 

[haoKRR]

So if we were to terminate the trial plan. Don't need to perform any action?

Sent from HUAWEI VOG-L29 using GAGT

 

[eip1234]

This question has probably been asked and answered no less than 1,000 times on various forums ...

 

[fuxiang8]

Collected Sim card at SHAW center 7/2/19.

Tested 2 phones ,

Old Nexus 6P (US Model) shows no service when sim is popped in.

Google pixel 3 xl ,
works out of box on data.. Received activation on Xl plan but not on volte.
Tested outgoing call to other mobile phone (SingTel), can't get through


How I wish to use the old phone to put inside my car for Spotify music streaming.

Does TPG work on pixel 3a XL? Can it make phone calls?