TPG Technical Discussion Thread

[HoGnix]

I have few TPG SIM cards in use and get them on trial period.
One SIM is then subscribed to TGP $10 plan and the account now got charged 3 times total $30 (on Jul Charged $10, on 6-Aug, charged $10 two times) now it shows $20 Credit in account balance.
The other SIM cards have already requested to terminate the subscription but so far still can use.
Not sure what the TPG is doing.

 

[Intrinion]

Their billing is absurd.

 

[tks]

I got similar problem as HoGnix.

The $50 plan which I signed up for my MIL received text message on 6 Aug that deduction from my credit card failed. Today, the line went dead. But I check my credit card statement online. 2 deductions of $10 were made on 7 Aug. I also read you can sign up for the $5 plan for seniors, but must be new line. Cannot port over this existing line.

Meanwhile, my free TPG cards still work beautifully. And I cannot find any customer service number to call???

I don't know what TPG is doing.

 

[jonesftw]

I got similar problem as HoGnix.

The $50 plan which I signed up for my MIL received text message on 6 Aug that deduction from my credit card failed. Today, the line went dead. But I check my credit card statement online. 2 deductions of $10 were made on 7 Aug. I also read you can sign up for the $5 plan for seniors, but must be new line. Cannot port over this existing line.

Meanwhile, my free TPG cards still work beautifully. And I cannot find any customer service number to call???

I don't know what TPG is doing.

quoted from tpg facebook someone post in comment ( went down today, managed to get it terminated after queueing for 1 hour and 20 minutes. To those who are asking why are they charged twice: they mentioned they are charging $10 for July and $10 for August (All telcos charge one month in advance upon billing). There is no proration, so you can either request to terminate now or on the very last day of your billing cycle at their store. I requested it to be terminated immediately and received the cancellation completed email instantly. )

 

[linksys2007]

hi guys,

i just couldn't get my xiaomi note 4x to call without using the TPG 4G Voice App.

I have try all the steps given here..Still not working.

https://www. docdroid.net/287y8gi/tpg-volte-manual-setup-for-xiaomi.pdf

Are the phones listed in TPG website, the only ones that can work properly with out having to download the app? Think they didnt even bother to update the list.

 

[tks]

quoted from tpg facebook someone post in comment ( To those who are asking why are they charged twice: they mentioned they are charging $10 for July and $10 for August (All telcos charge one month in advance upon billing). )

I had $10 deducted in July. And now 2 x $10 deducted for August. So, it can't be for July, unless the July deduction was for June. Did the plan start in June?

And the line cannot be used since yesterday. So what is happening???

 

[ZrE0_Cha0s]

hi guys,

i just couldn't get my xiaomi note 4x to call without using the TPG 4G Voice App.

I have try all the steps given here..Still not working.

https://www. docdroid.net/287y8gi/tpg-volte-manual-setup-for-xiaomi.pdf

Are the phones listed in TPG website, the only ones that can work properly with out having to download the app? Think they didnt even bother to update the list.

well yes, since they tested those phone. well for your phone probably there are some band it doesn't support...so that's why u cant use.

 

[chaiscool]

I had $10 deducted in July. And now 2 x $10 deducted for August. So, it can't be for July, unless the July deduction was for June. Did the plan start in June?

And the line cannot be used since yesterday. So what is happening???

Got 2x deduction then I empty the virtual CC now TPG block the line asking for more money.....

Account show $10 credit so they already have the money but still ask for more.

 

[tohchr]

Got 2x deduction then I empty the virtual CC now TPG block the line asking for more money.....

Account show $10 credit so they already have the money but still ask for more.

Credit is for over access usage (example u used more than 50gb and wanted to add on more data manually) and they will deduct from there if I remembered correctly. Monthly $10 is not deducted from Credit. I think u better check with them.

 

[Kiwi8]

hi guys,

i just couldn't get my xiaomi note 4x to call without using the TPG 4G Voice App.

I have try all the steps given here..Still not working.

https://www. docdroid.net/287y8gi/tpg-volte-manual-setup-for-xiaomi.pdf

Are the phones listed in TPG website, the only ones that can work properly with out having to download the app? Think they didnt even bother to update the list.

Try setting your country region to Malaysia.

Also remember to do the dial code that disables Xiaomi volte checking.

 

[chaiscool]

Credit is for over access usage (example u used more than 50gb and wanted to add on more data manually) and they will deduct from there if I remembered correctly. Monthly $10 is not deducted from Credit. I think u better check with them.

Lol then they charged CC for what? Someone even has $20 in credit. How to even tell what they’re charging CC for. They attempted to charge 3 consecutive days and I blocked after the 1st one.

If left alone TPG likely charge customer as much as they want and put it in “credit” that cannot even be use to offset bill.

The point of charging directly to CC is for bill and credit for over usage should be optional.

 

[SBS2716G]

Credit is for over access usage (example u used more than 50gb and wanted to add on more data manually) and they will deduct from there if I remembered correctly. Monthly $10 is not deducted from Credit. I think u better check with them.

They have charge me $10 in July. Then $10 on 4/8 n $10 on 5/8.
I saw the $20 become credit. This is very unethical. I am gonna forward everything to IMDA.

 

[Yihaoong]

They have charge me $10 in July. Then $10 on 4/8 n $10 on 5/8.
I saw the $20 become credit. This is very unethical. I am gonna forward everything to IMDA.

Your june bill how? charge or no charge.

Backlog bills???

 

[chaiscool]

Your june bill how? charge or no charge.

Backlog bills???

There’s no indication what’s the charges even for. The money just appear as credit with no invoice / bill.

If it’s a bill / invoice it will appear on the portal but the additional charges just show as credit.

 

[tohchr]

They have charge me $10 in July. Then $10 on 4/8 n $10 on 5/8.
I saw the $20 become credit. This is very unethical. I am gonna forward everything to IMDA.

I think they backdated since free is until end may. I also got charged 3 times, I supposed it for June July and August. Let see when they will charge me again then I'll feedback here.

PS: August I was billed twice also

Posted from PCWX using EVR-AL00

 

[alex22]

Lol then they charged CC for what? Someone even has $20 in credit. How to even tell what they’re charging CC for. They attempted to charge 3 consecutive days and I blocked after the 1st one.

If left alone TPG likely charge customer as much as they want and put it in “credit” that cannot even be use to offset bill.

The point of charging directly to CC is for bill and credit for over usage should be optional.

I don't even see the money show up in my tpg account when I login.

My "credit" for IDD whatever still remains zero - which is supposed to be and should not be auto credited cos that section is opt-in de.

But it doesn't shows me they rcv my money that they deduct my card twice, so I think may be fraud, using our cards pay some other ppl accounts.

I change to virtual cc for now and emailing both tpg and imda

 

[chaiscool]

I think they backdated since free is until end may. I also got charged 3 times, I supposed it for June July and August. Let see when they will charge me again then I'll feedback here.

PS: August I was billed twice also

Posted from PCWX using EVR-AL00

If backdated then it’s cheaper to cancel now and re-sign new line. Why pay for the backdated ones. It’s their billing issue not customer problem.

 

[tks]

TPG deducted from me once in July and twice in August. Total 3 x $10. Then they cut the line last week. Never reply to my email or Facebook messages. I mistakenly messaged TPG AU and they replied almost immediately.

But yesterday, the line suddenly activated again.

 

[s330063]

mine ends at end jan..

They have charge me $10 in July. Then $10 on 4/8 n $10 on 5/8.
I saw the $20 become credit. This is very unethical. I am gonna forward everything to IMDA.

I think is correct since billing is advance. So by now should be 4x $10 deduction if including Sept. The invoice is for previous month, so far for mine only shown once in July which should be for June.

 

[s330063]

Credit is for over access usage (example u used more than 50gb and wanted to add on more data manually) and they will deduct from there if I remembered correctly. Monthly $10 is not deducted from Credit. I think u better check with them.

That one should be under account balance recharge. Credits likely because billing is in advance and have yet to revceive the invoice that's why the deductions ended in Credits. I've only gotten an invoice in July (for June usage) thus far, so another $20 ended up in Credits for upcoming July, Aug invoice.