Transcend SSD User Experience sharing

[Viper0402]

I will NEVER buy ANY Transcend products EVER again.
Push here push there, sent in LAST year 20th Dec til NOW can't even get a replacement!

 

[kimsix]

I will NEVER buy ANY Transcend products EVER again.
Push here push there, sent in LAST year 20th Dec til NOW can't even get a replacement!

you rma to convergent or memory world?

convergent should good, think their OG founder is @MichealTan

my corsair first gen nvme4.0 also died, very smooth international rma

 

[Viper0402]

you rma to convergent or memory world?

convergent should good, think their OG founder is @MichealTan

my corsair first gen nvme4.0 also died, very smooth international rma

Convergent say NOT their stock. Pls read earlier posts.

 

[Viper0402]

Send in to MEMORY WORLD on the 20th Dec 2022
Replied on 28th December, 8 days later, WILL send to Taiwan Transcend and takes around 4 weeks to get replacement. (DELAY 8 days then send?)
NO update, NO news in between.
Sent reminder on 16th January 2023, replied will CHASE Transcend and UPDATE me.
NO update, NO news in between.
Sent reminder AGAIN on 29th January 2023, no reply.

 

[Viper0402]

Do NOT buy Transcend products... EVEN SO, MAKE SURE it is NOT stock from Memory World

 

[ragnarok95]

I don't know why you want to trash a brand when every single brand out there has their own fair share of spoiled products. One is just unlucky to fall into this pool.

Also Transcend can't rma for you if they never get your spoil SSD so you need to question Memory world why they never bother to send in your SSD faster. One of the reason might be they are waiting for a bigger volume before sending back. Else sending just a single SSD back will def cost more on their end.

 

[watzup_ken]

Send in to MEMORY WORLD on the 20th Dec 2022
Replied on 28th December, 8 days later, WILL send to Taiwan Transcend and takes around 4 weeks to get replacement. (DELAY 8 days then send?)
NO update, NO news in between.
Sent reminder on 16th January 2023, replied will CHASE Transcend and UPDATE me.
NO update, NO news in between.
Sent reminder AGAIN on 29th January 2023, no reply.

I think most people are telling you that the delay is due to CNY. In Singapore, most companies give 2 days of off, but this is likely not the case for China and Taiwan. You can still find Chinese sellers that are still on leave. So instead of being so bitter with a brand for a general problem, I think you should look at the bigger picture. 4 weeks is standard ship back RMA turnaround time, and not something specific to Transcend. You may get it back earlier, though you likely will only get it back late due to holidays or some kind of disruption.
In any case, it is your choice whether to get this brand again. Just to highlight again, what you are going through this is standard practice. If you go to the distributor and they have no ready stock to replace, you will have to wait. It is not convenient, I get it. I've been through this a few times myself. And my suggestion is to just let it go and wait for them to call you. No point in you throwing tantrums, showing your displeasure. It won't magically appear on your table for doing that. It will just make you more bitter and you gain nothing.

 

[MichaelTan]

thanks for tagging me, it's @MichaelTan by the way

I'm sorry this happened for your Transcend. As distributor, we do our best but within Transcend rules. We will alert Transcend to this.

 

[Viper0402]

I think most people are telling you that the delay is due to CNY. In Singapore, most companies give 2 days of off, but this is likely not the case for China and Taiwan. You can still find Chinese sellers that are still on leave. So instead of being so bitter with a brand for a general problem, I think you should look at the bigger picture. 4 weeks is standard ship back RMA turnaround time, and not something specific to Transcend. You may get it back earlier, though you likely will only get it back late due to holidays or some kind of disruption.
In any case, it is your choice whether to get this brand again. Just to highlight again, what you are going through this is standard practice. If you go to the distributor and they have no ready stock to replace, you will have to wait. It is not convenient, I get it. I've been through this a few times myself. And my suggestion is to just let it go and wait for them to call you. No point in you throwing tantrums, showing your displeasure. It won't magically appear on your table for doing that. It will just make you more bitter and you gain nothing.

Memory World has ALOT of stocks of my SSD on the shelves, saw it with my own eyes. (same model, same capacity)
BUT they INSIST they do NOT do 1-to-1 exchange, need to SEND BACK TO TAIWAN for RMA.

 

[Goodshot]

Already told u buy Samsung

 

[xonix]

Memory World has ALOT of stocks of my SSD on the shelves, saw it with my own eyes. (same model, same capacity)
BUT they INSIST they do NOT do 1-to-1 exchange, need to SEND BACK TO TAIWAN for RMA.

Although it is their prerogative to set their own policy, it's very disappointing that their after sales is repair and not 1 to 1 swap.

 

[watzup_ken]

Memory World has ALOT of stocks of my SSD on the shelves, saw it with my own eyes. (same model, same capacity)
BUT they INSIST they do NOT do 1-to-1 exchange, need to SEND BACK TO TAIWAN for RMA.

I am not a reseller nor distributor, so I can't comment on their procedure for RMA. This problem could either be Memory World, or Transcend. I pointed Memory World out because as far as I am aware, they are not a distributor. If that is indeed the case, then their stocks are likely parallel import, in which it is possible that they prefer to send in for RMA, and not issue a new and ready stock to you as replacement. But again, it is all speculation from me.

In any case, I rest my case here. It is what it is, and your only option is to wait. Rather than kick a fuss which is getting you nowhere, I rather you use the time to do something productive and better for yourself. Where the fault lies, Memory World or Transcend, I think nobody can confirm other than Memory World themselves.

 

[Pocoyoz]

sent ram for RMA in December. took about one and half months to receive back.


Sent from Pocoyo Fan Club

 

[uncle_josh]

I am not a reseller nor distributor, so I can't comment on their procedure for RMA. This problem could either be Memory World, or Transcend. I pointed Memory World out because as far as I am aware, they are not a distributor. If that is indeed the case, then their stocks are likely parallel import, in which it is possible that they prefer to send in for RMA, and not issue a new and ready stock to you as replacement. But again, it is all speculation from me.

In any case, I rest my case here. It is what it is, and your only option is to wait. Rather than kick a fuss which is getting you nowhere, I rather you use the time to do something productive and better for yourself. Where the fault lies, Memory World or Transcend, I think nobody can confirm other than Memory World themselves.

In this case, the faulty lies in Memory World , dey. Non communication is not acceptable !!!!

Send in to MEMORY WORLD on the 20th Dec 2022
Replied on 28th December, 8 days later, WILL send to Taiwan Transcend and takes around 4 weeks to get replacement. (DELAY 8 days then send?)
NO update, NO news in between.
Sent reminder on 16th January 2023, replied will CHASE Transcend and UPDATE me.
NO update, NO news in between.
Sent reminder AGAIN on 29th January 2023, no reply.

Dey, 29th January is a Sunday. People also need to rest leh.

 

[Phen8210]

Memory World has ALOT of stocks of my SSD on the shelves, saw it with my own eyes. (same model, same capacity)
BUT they INSIST they do NOT do 1-to-1 exchange, need to SEND BACK TO TAIWAN for RMA.

then their rma procedings is cost-effective for them but not for customer lor

 

[Viper0402]

Already told u buy Samsung

Within days, gotten the Samsung 970 EVO Plus 1TB to replace the Transcend one. Can't stand Gaming PC down too long.

PC specs updated:
(throwing out the Transcend one)

Intel® Core™ i7-9700K Processor O/C to 5.0GHz all cores rock stable with Noctua NH-D15
Asus ROG STRIX Z390-F GAMING mainboard
G.SKILL Ripjaws V DDR4-3200MHz CL14-14-14-34, 16GB (2x8GB)
SAPPHIRE NITRO+ AMD Radeon™ RX 6700 XT 12GB DDR6 graphics card
Samsung 970 EVO Plus 1TB PCIe® Gen 3.0 x4, NVMe™ 1.3, M2 (2280) SSD
WD VelociRaptor(DHTZ) 1TB 10kRPM SATA HDD
Samsung SpinPoint F1 750GB SATA-II HDD
Eizo Flexscan EV2750 IPS & Eizo FORIS FS2333 IPS monitor
Creative Sound Blaster Z
Logitech Z906 5.1 Optical Audio connection
Corsair HX1000i model 80+ Platinum 1000W PSU
Corsair Obsidian Series 450D Mid Tower Case
Logitech G512 Carbon, Linear(Red) RGB Mechanical Keyboard & Logitech G102 Prodigy Gaming Mouse
Windows 10 Pro 64-bit 22H2