Unable to restart or shutdown PC

[nakedtons]

I was unable to shut down nor restart my computer after more than 3 hours of usage. Anything less than 3 hours, the shutdown and restart go smoothly.

Windows 10 will shut down and the screen will go blank as per normal but everything is still spinning while restart will take forever. I am not able to put the computer to sleep either. This does not happen only recently. I've bought a new graphics card and the problem still persist.

Is it an OS problem, PSU power cable or something else? Please help as I do not wish to damage my hard drive by pressing the power on/off button each time I need to turn off my computer!

 

[rEe_TaN]

I was unable to shut down nor restart my computer after more than 3 hours of usage. Anything less than 3 hours, the shutdown and restart go smoothly.

Windows 10 will shut down and the screen will go blank as per normal but everything is still spinning while restart will take forever. I am not able to put the computer to sleep either. This does not happen only recently. I've bought a new graphics card and the problem still persist.

Is it an OS problem, PSU power cable or something else? Please help as I do not wish to damage my hard drive by pressing the power on/off button each time I need to turn off my computer!

1) What OS and which build
2) Any USB devices attach? Especially in USB 3.0 ports
3) List down your complete specs

 

[uncle_josh]

There are utility that can remote shutdown called magic packet. Maybe you want to google and see

Have you try logout first, then ctrl+alt+del then shutdown.

Sent from 当断不断, 害人害己 using GAGT

 

[nakedtons]

1) What OS and which build
2) Any USB devices attach? Especially in USB 3.0 ports
3) List down your complete specs

An old budget build from 2015.

Processor
AMD 8320 FX w/ Coolermaster V4 GTS

Mainboard
ASUS M5A78LM LX V2 Micro-ATX Motherboard

Graphics Card
ASUS 460 RX Strix 4GB OC

Memory
Kingston 12GB DDR3

Display
LG 17' Flat Screen Display

Storage
1x Western Digital Black 3.5' HDD 1TB, 1X Western Digital Black 3.5' HDD 1TB

Casing
Armageddon M1Z

PSU
Seasonic G-Power 750W

LAN Card:
ASUS PCE-AC68 802.11ac Dual-Band Wireless-AC1900 PCI-E Adapter

Audio
USB Sound Card

OS
Win 10 64bit Professional Edition

Any ideas on how to resolve the shutdown and restart problem? If not I may need to take it down to the repair shop.

 

[watzup_ken]

Does it take a long time to start up as well? I suspect one of your hard drive is failing.

 

[nakedtons]

Does it take a long time to start up as well? I suspect one of your hard drive is failing.

No, startup is quite fast. I've checked the hard drive. No errors.

 

[hj_dragon]

Maybe you can try iobit "advance system care" free version and checkout your system and also basic malware check. Also their drivers booster to checkout any latest drivers for your pc.

 

[rEe_TaN]

An old budget build from 2015.

Processor
AMD 8320 FX w/ Coolermaster V4 GTS

Mainboard
ASUS M5A78LM LX V2 Micro-ATX Motherboard

Graphics Card
ASUS 460 RX Strix 4GB OC

Memory
Kingston 12GB DDR3

Display
LG 17' Flat Screen Display

Storage
1x Western Digital Black 3.5' HDD 1TB, 1X Western Digital Black 3.5' HDD 1TB

Casing
Armageddon M1Z

PSU
Seasonic G-Power 750W

LAN Card:
ASUS PCE-AC68 802.11ac Dual-Band Wireless-AC1900 PCI-E Adapter

Audio
USB Sound Card

OS
Win 10 64bit Professional Edition

Any ideas on how to resolve the shutdown and restart problem? If not I may need to take it down to the repair shop.

Seems to be OS behavior issue. Kindly list down the Windows 10 Pro Build Version.

 

[nakedtons]

Seems to be OS behavior issue. Kindly list down the Windows 10 Pro Build Version.

It was upgraded from Windows 7 Pro 64 bit back in 2015 when the upgrade was available for all. I always check for updates and install the updates.

 

[SGJoe86]

Try this first: https://www.thewindowsclub.com/how-to-run-system-file-checker-analyze-its-logs-in-windows-7-vista

If that doesn't work, try this: https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

 

[wwenze]

Update your BIOS, asap.

 

[nakedtons]

Update your BIOS, asap.

Already updated BIOS. Tried the DISM repairs and sfc/ scannow. Found no errors. The shutdown/restart problem is a mystery.

 

[Godeau]

Likely an OS issue, when did you first experience such abnormal symptoms? Also, did it occur right after a windows update?

 

[nakedtons]

Likely an OS issue, when did you first experience such abnormal symptoms? Also, did it occur right after a windows update?

Not long ago. Have been using it for 3 years with no problems. I check for updates daily. Not sure if it is linked to it. I've Google for solutions. Tried them but it did not resolve the problem.

 

[deadguy]

Are you sure your W10 shutdown and not your monitor goes to sleep?

Happen to me with my previous PC W10 updated from W8. Windows took so long to shut down that the monitor goes to sleep. Took around 10mins to shut down. Disable fast boot and it goes away but restarts still took forever.

Think got to do with the updates.

 

[FroztSpectre]

Windows Button + R

Type in
shutdown -s -f -t 1

Basically it means
"Shutdown command -shutdown -forced -timer 1second"

Edited:
For restart is -r instead.

 

[nakedtons]

Are you sure your W10 shutdown and not your monitor goes to sleep?

Happen to me with my previous PC W10 updated from W8. Windows took so long to shut down that the monitor goes to sleep. Took around 10mins to shut down. Disable fast boot and it goes away but restarts still took forever.

Think got to do with the updates.

Heard many complains about not able to shut down and restart after updates. Tried all the suggested solutions but none worked.

 

[Ark Law]

It was upgraded from Windows 7 Pro 64 bit back in 2015 when the upgrade was available for all. I always check for updates and install the updates.

With Windows 10, it'd probably be better to not check for updates

 

[Ferolare]

With Windows 10, it'd probably be better to not check for updates

unless you have a legit reason to do so... like 1809's dxr support and battlefield v

 

[rEe_TaN]

TS..

If you want a quick way, reformat and fresh install windows 10 directly. If you want to troubleshoot, i will suggest you start telling us, what is the OS build version .. 1507, 1709 or 1809? Then have you tried to disable fastboot on both bios and windows 10 under power option?