Finally, obtained a crash analysis on what has been preventing my computer from shutting down and restarting. Any solution is appreciated.
Crash Dump Analysis
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Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Wed 5/1/2019 12:35:46 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\050119-10218-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1B3730)
Bugcheck code: 0x1000009F (0x4, 0x12C, 0xFFFF880A0ED59040, 0xFFFFFC0E85645900)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 5/1/2019 12:35:46 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x4, 0x12C, 0xFFFF880A0ED59040, 0xFFFFFC0E85645900)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.