Not sure if this is new, or the CS attempting to cover a screwup on their part, but when i accidentally overpaid my Jan bill (split 2 payments and added wrongly) they supposedly consider it a 'partial payment' for Feb bill and started charging interest on *FEB* transactions in the March bill (which i just received this week) even though i paid Feb bill in full.
The interest was 'waived' when i called in to query the charge but they claimed it was 'policy' to start charging interest once a payment is received. Even if you had overpaid or double paid.
Even after the interest is waived, please check your statement subsequently. UOB system and CS are really screwed up.
I asked to change my statement cycle in Feb and I ended up with 2 statements in Feb although initially CS said the new cycle would only start in March. When UOB generated the 2nd statement for Feb, I was given 'late interest' for not paying the first statement. The due date for the first statement is actually 4 March.
UOB called me and demanded me to pay the first statement -although it was not even the due date yet- if I want to get my 'late interest' waived. So I made the payment on 1 March.
I thought everything was settled but 1 week later, I received 'late charge'. CS told me it was because I paid late for my February statement.
Funny how they keep blaming me for late payments when my payment arrangement is GIRO via UOB account. Left a feedback through their website to ask what is going on but no response until today.
