UOB one card
- Thread starter MrFantastic
- Start date
I pay singtel using 3 transactions.
But 3 transactions all different bills, not same bill.
sent an email to UOB asking why i didn't receive the $300 rebates which was supposed to be credited on 15 Mar 2018.
i checked all transactions and i think i satisfied the criteria
the officer didnt answer my question when they replied. she just cut and paste a standard answer on the T&C for the card and also reminded me that the T&C has changed with effect 1 Feb 2018 like govt charges not counted bla bla.
didnt say why i didnt meet the criteria. what a tardy response
i checked all transactions and i think i satisfied the criteria
the officer didnt answer my question when they replied. she just cut and paste a standard answer on the T&C for the card and also reminded me that the T&C has changed with effect 1 Feb 2018 like govt charges not counted bla bla.
didnt say why i didnt meet the criteria. what a tardy response
U try call, if transaction items not a lot, should be easy to point out which one got problem during the call. I also find that email usually get standard reply. Replied as if no reply. Need several emails to follow up. More tiring and took longer time.
Thanks. Think it will appear as the same singtel name, but did u get the cashback? Mine is a $700+ and 4x starhub $0.10
Dunno can qualify or not...
Dunno can qualify or not...
can.. i paid 5x $100.. no issues..
Allen_C_Sharp
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It could be your 16Jan-31Jan transaction had some gov related tran, someone mentioned their new T&C effective from Feb statement, not 01Feb calendar date.
How sneaky can UOB be...
I have one transaction ACTIVESG posted on 31 Jan. and a SAM payment posted before Feb 2018 so not this 2
there is another transaction which could disqualify - I bought Asia Mall vouchers online (UOB might treat this payment service provider)
there is another transaction which could disqualify - I bought Asia Mall vouchers online (UOB might treat this payment service provider)
It could be your 16Jan-31Jan transaction had some gov related tran, someone mentioned their new T&C effective from Feb statement, not 01Feb calendar date.
How sneaky can UOB be...
vince123123
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bluetwinkle
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It could be a case where the charges are made before 1 Feb 18 but statements are generated from 1 Feb 18. One can call in to dispute based on the terms and conditions.It could be your 16Jan-31Jan transaction had some gov related tran, someone mentioned their new T&C effective from Feb statement, not 01Feb calendar date.
How sneaky can UOB be...
I faced it last year when IPP was removed as an eligible spend for UOB ONE. The CSO also initially defended that I was not eligible. I had to point out to him that the terms and conditions specifically indicates that IPP is not eligible from 1 Feb 18 but my payments were made before 1 Feb 18. He checked and reverted that the error had taken place as the system is unable to process by transaction dates, back end adjustment would be made to pay me the difference in rebate. UOB took it own sweet time and only paid me the missing rebate in the next statement if I recalled correctly.
bluetwinkle
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Yes, possible but email is via an online form found here: https://uniservices1.uobgroup.com/s...b.jsp?s1=Cards&s2=Credit_Cards&keepThis=true&.
If the above link does not work, go to https://www.uob.com.sg/uobgroup/contact/index.page, you can find the email link by clicking under Personal banking -> Credit Card Queries.
Sorry for misleading. I related my previous experiences with multiple banks. I prefer writing because black and white record, however it took longer time to get answer. I'm new to uob one card, currently only use phone call. Verbatin said he emailed to uob.
vince123123
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vince123123
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bluetwinkle
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Actually, I never really care.
I minimally have used it to request for previously failed annual fee or late charge waiver before. After all, they have already asked for so much details in the form. In some cases, they did call back to respond. In other cases, they just process what was requested.
I think the clause is there mainly because they are concerned about instructions to tell them to perform some transactions on your behalf.
UOB is really sneaky. they told me it was due to a payment to ActiveSG (Govt payment). the transaction date is 30 Jan and this was posted on 31 Jan 2018.
I told them the new T&C for Govt payment is w.e.f 1 Feb 2018. why would it not be eligible? they told me it is Feb statement so it is not eligible.
that is CRAP!
I told them the new T&C for Govt payment is w.e.f 1 Feb 2018. why would it not be eligible? they told me it is Feb statement so it is not eligible.
that is CRAP!
It could be your 16Jan-31Jan transaction had some gov related tran, someone mentioned their new T&C effective from Feb statement, not 01Feb calendar date.
How sneaky can UOB be...
yes of course I appeal. they told me no guarantee and I told them if they don't give, I will continue to appeal and appeal
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