Was yours recently? It only mention will call back.
DO u have any installment plan ongoing?
Last year I'm stuck with 0% IPP and waiver was rejected although it's my salary credit bank , can't recall my spending for the year.
When the CSO called, I told him I wish to terminate my card and his replies was firm and I was given 2 options.
1. Settle the balance IPP of $200 to $300 with $150 early repayment fees.
2. Apply for loan and they will assist to submit my waiver for approval.
I choose option 1 as the differences between early repayment and card fees is approx $42.60 and I can use the card for another year for Shopee / Lazada vouchers.
This year I use the automated request for waiver and surprisingly, it was approval in a day or two and my spending is definitely low as I do not get any cash back for the whole year.