Thumbs up for you.... Actually I din believe what the TS said one.... but after you post such things. I believe the TS already. Dun think anyone would purchase anything from such a seller
.UP for Awareness - For Tablet
- Thread starter MMZA18
- Start date
Thumbs up for you.... Actually I din believe what the TS said one.... but after you post such things. I believe the TS already. Dun think anyone would purchase anything from such a seller
.songzihaoz
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1. In SLS, only CH2 and J2 is selling Ainol Novo7. since Novo7 is so popular in the market, so we do know that there are always competitors deframe us. so far we've sold large amount of Novo7 but only very few of them got flaw. such as screen dead pixel. we always ask customer to check carefully before they leave. any quality problem that they find within 7 days, can come back and we will change a new unit for you. If physical damage, we can't help to repair, we have to send back to the manufacturer and only charge delivery fee. If normal problem that we can fix, we will defintely repair for free.
2. we give every customer receipt for everything they've purchased. on the receipt, it states clearly that within certain time is parts warranty and within certain time is service. for those who say no warranty is actual slander. if we do promise the warranty but we never do, how come we have so many regular customer and even no customer report us?
3.the picture that MMZA18 post here is very serious slander. every time our products arrives, we have to open and check to make sure there is no broken LCD or wrong model. maybe as a consumer, you don't know much about the process of export and oversea delivery. but you can't just take a random picture and post in public stating that we are packing the repaired tablets. your action is really hurting us and you did misdirect the others.
Now is a very serious situation, MMZA18, you trying to make others misunderstand about our company. I'm not sure that you are one of our customer or you are one of our competitor. But I do believe that you are not helping anyone here to know the true fact. I'm very disappointed about what you did to our company, about you deframe our company here. Our company take this case seriously and we are really indignant about this.
Personally, I know that most of you have dicrimination about China product. Ainol Novo7 is really the best China tablet so far. Our integrity is showing when we doing the sells and after sale service. We do not scare of any bad comment about our company, we even want to see more feedback from our customers so that we will know how to improve our products and service. That's how we do business.
People who see the post here, please use your mind to think logically. If any company pack repaired tablet as new one, will they pack them in front of customers? will they let the customer know? will they pack them in their own head office? just open the door and let others take picture? will they still give 1 to 1 exchange when "luckily" sold the repaired one to the "unlucky" customer? will they??
Since I know that anyone who saw this kind of terrible thread, will think that our company is doing bad kind of business. But please calm down first, okay? and use your logic to think. Your will easily see what is the truth.
Our company sincerely invite MMZA18 to SLS and talk to us. We want to know what happened that makes you think in such a way. We both know that you have a lot of time and you spend them in SLS I think we will meet soon. Cause you know me a lot, I know you also
We've saved all evidence and we all know what is legal what is ilegal. Our company hope that MMZA18 can realize what he is doing and what he will face under the law.
Merry Christmas to all our customers
2. we give every customer receipt for everything they've purchased. on the receipt, it states clearly that within certain time is parts warranty and within certain time is service. for those who say no warranty is actual slander. if we do promise the warranty but we never do, how come we have so many regular customer and even no customer report us?
3.the picture that MMZA18 post here is very serious slander. every time our products arrives, we have to open and check to make sure there is no broken LCD or wrong model. maybe as a consumer, you don't know much about the process of export and oversea delivery. but you can't just take a random picture and post in public stating that we are packing the repaired tablets. your action is really hurting us and you did misdirect the others.
Now is a very serious situation, MMZA18, you trying to make others misunderstand about our company. I'm not sure that you are one of our customer or you are one of our competitor. But I do believe that you are not helping anyone here to know the true fact. I'm very disappointed about what you did to our company, about you deframe our company here. Our company take this case seriously and we are really indignant about this.
Personally, I know that most of you have dicrimination about China product. Ainol Novo7 is really the best China tablet so far. Our integrity is showing when we doing the sells and after sale service. We do not scare of any bad comment about our company, we even want to see more feedback from our customers so that we will know how to improve our products and service. That's how we do business.
People who see the post here, please use your mind to think logically. If any company pack repaired tablet as new one, will they pack them in front of customers? will they let the customer know? will they pack them in their own head office? just open the door and let others take picture? will they still give 1 to 1 exchange when "luckily" sold the repaired one to the "unlucky" customer? will they??
Since I know that anyone who saw this kind of terrible thread, will think that our company is doing bad kind of business. But please calm down first, okay? and use your logic to think. Your will easily see what is the truth.
Our company sincerely invite MMZA18 to SLS and talk to us. We want to know what happened that makes you think in such a way. We both know that you have a lot of time and you spend them in SLS
I think we will meet soon. Cause you know me a lot, I know you also We've saved all evidence and we all know what is legal what is ilegal. Our company hope that MMZA18 can realize what he is doing and what he will face under the law.
Merry Christmas to all our customers
Up for you TS.
no point making noise here (songzihaoz), you are trying to twist your word to protect yourself (Business trick - Beware)
, Friends of our also saw it their own eyes also putting the refurbished set into it. Just that we dont want to put comment on the forum since TS already put it up.
Dun think anyone would purchase anything from such a seller.
no point making noise here (songzihaoz), you are trying to twist your word to protect yourself (Business trick - Beware)
, Friends of our also saw it their own eyes also putting the refurbished set into it. Just that we dont want to put comment on the forum since TS already put it up. Dun think anyone would purchase anything from such a seller.
jas1701
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Hi songzihaoz, I'm not sure who is right or wrong. I put myself as a neutral comsumer who purchase a tablet PC regardless is from your company Novo 7 or other tablets in the market.
Let say few customers who bought the Novo 7 or 7A or other tablets and face the following problems when using it, what will be your remedy actions.
1) Batt charge at only 80% and stop charging
2) Software corrupted causes video not playing when viewing youtube or others media online.
3) Go Market cant download anything at all even though surfing net is ok
4) Plugging the USB cable, Windows dont recognise the device but have no problem for other tablets
5) Tablet either cant power-up and cant shutdown at all
The above problems are quite common to all tablets.
So for the above problems, when customer bring the device to your company, will there be a 1 to 1 exchange or you need to retain back for repair purpose.
Hope to see a good and honest reply.
Let say few customers who bought the Novo 7 or 7A or other tablets and face the following problems when using it, what will be your remedy actions.
1) Batt charge at only 80% and stop charging
2) Software corrupted causes video not playing when viewing youtube or others media online.
3) Go Market cant download anything at all even though surfing net is ok
4) Plugging the USB cable, Windows dont recognise the device but have no problem for other tablets
5) Tablet either cant power-up and cant shutdown at all
The above problems are quite common to all tablets.
So for the above problems, when customer bring the device to your company, will there be a 1 to 1 exchange or you need to retain back for repair purpose.
Hope to see a good and honest reply.
dont be so silly jas1701, as businness they wont honest promise you such thing. What behind doing we may not know. part may not orinally any more. nowaday electronic part life span can be control.
For usual business:
1 to 1 exchange only allow within 7 days. (the next customer going to be unluckly if they have repair it)
After 7 days, you need to retain back for repair purpose.
For usual business:
1 to 1 exchange only allow within 7 days. (the next customer going to be unluckly if they have repair it)
After 7 days, you need to retain back for repair purpose.
songzihaoz
Junior Member
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Hi songzihaoz, I'm not sure who is right or wrong. I put myself as a neutral comsumer who purchase a tablet PC regardless is from your company Novo 7 or other tablets in the market.
Let say few customers who bought the Novo 7 or 7A or other tablets and face the following problems when using it, what will be your remedy actions.
1) Batt charge at only 80% and stop charging
2) Software corrupted causes video not playing when viewing youtube or others media online.
3) Go Market cant download anything at all even though surfing net is ok
4) Plugging the USB cable, Windows dont recognise the device but have no problem for other tablets
5) Tablet either cant power-up and cant shutdown at all
The above problems are quite common to all tablets.
So for the above problems, when customer bring the device to your company, will there be a 1 to 1 exchange or you need to retain back for repair purpose.
Hope to see a good and honest reply.
Yup for above problems all consider as "quality problem". Our company do one to one exchange for these kind of tablet
because this kind of problem can't be repaired. For products that cant meet the standard, we have to immediately send back to our supplier and exchange new ones.You don’t have to cover your make up story “songzihaoz”. Everybody will say their product or services are good. Especially when you put up on the forum. Say one thing do the other ways! All this are business trick, whether sold lager amount of novo7, nobody will know as this just your side story.
As for misunderstand your company, I don’t think so as a lot ppl saw it their own eyes also putting the refurbished set into it and also saw them putting on the other website forum. For Some ppl dare not to put up of the forum, afraid of being trouble or threatened.
As for misunderstand your company, I don’t think so as a lot ppl saw it their own eyes also putting the refurbished set into it and also saw them putting on the other website forum. For Some ppl dare not to put up of the forum, afraid of being trouble or threatened.
rollbread
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They resell the repair tablet to customers as new one.
I did check with the china manufacturer, they mention all their tablet have to return to china if there a faulty. they dont support singapore shop warranty. Meaning to say retailers in SLS mention has 1 yr warranty are lies. Cant trust them at all
Have it occurred to you that they will send it to China for repair? No offense and I'm not from the shop, but do you know that for some brands or product the shop will send back to the distributor or the company itself for repair. Provide warranty doesn't mean they have to reair in that shop....
No offense also, example: if you are trying to sell the tablet on the forum, will you put up on the forum that your tablet ever sends for repair before.
Sending back to manufacturer for repair “Yes” but not the distributor or retailers company itself. They should aware manufacturer will void the warranty if they tempted on it.
Warranty is only allowed by the manufacturer, not for retailers. These entire shop offer their own warranty is to tap $$$ in event of year return, citing some crap. Simple repairs they do themselves here
Teo Ming Ern
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Anyway, I bought my Novo 7 Advanced from one of the two shops at SLS... just be more careful than myself... I didn't really check the tablet. In any case, if you buy a new tablet like a China tablet, the default language should be in Chinese. And there should not be anything on the home screens. If you receive a tablet like I did that had other kinds of apps installed, then it would seem like the tablet has been touched before or was returned. This may be an honest mistake by the shop since they may mix up the returned tablets and the new ones as there are a few shop personnel moving stuff in and out.
Here's how I did my check for the Novo 7 Advanced:
1) Check the keyboard (basically the touch screen) - open up Documents to Go (it's part of the software package) and press every key, both the QWERTY and the alternative numbers keyboard. Check that the key responds when your fingers hits the centre of each key and the point of contact is not off centre (i.e. the calibration of the screen is off centre). This checks calibration quite effectively.
2) Download the Fruit Ninja app and play the game using Arcade mode. You should be able to drag across almost the whole screen. There should be no lag. This will test screen response.
3) Log onto the shop's wifi network, surf the net. Use the default browser and check sites that are flash heavy. Then check Youtube and playback a 1080p video. Note that not all videos may playback, for some strange reason, some videos are not supported.
4) Click on links without zooming in. See if the screen responds.
5) If you have a USB 3G dongle bring it along and let it log on and surf the net.
6) Download a few apps at the same time, see if the screen freezes so that you can't do anything with it. The tablet should only slow down.
7) Download a racing app and play the game to check the accelerometer. The accelerometer should be the standard one and not the enhanced mode otherwise the games will go crazy.
8) Bring along a microsd card as well as any HDD or thumbdrive that you intend to accompany the tablet and plug them in to try out. You can try the HDMI output by borrowing the shop's cable and TV. They have a set that demos the HDMI output.
9) Check the screen surface that it's flush with the edge of the case. There should be no depression. But being a cheap tablet, note that the quality is not all that good. My tablet screen works well but there are several ripples on the plastic coating of the screen. Not really very flat but it does not affect the functionality or aesthetics in any way.
10) Check the lock screen switch. Check the touch controls at the side. I suspect they are resistive cos you need to really contact the icon before it responds. Or it might just be that the touch sensors there are very small to prevent accidental selection of another function...
That's my input from a hard lesson. Thankfully the chaps at the shop changed mine with no fuss. Just wasted time and parking charges to get the tablet changed. I think I took at least 20 min or more to go through all of the above. I reset the tablet when I got home to start afresh in loading everything I wanted.
Here's how I did my check for the Novo 7 Advanced:
1) Check the keyboard (basically the touch screen) - open up Documents to Go (it's part of the software package) and press every key, both the QWERTY and the alternative numbers keyboard. Check that the key responds when your fingers hits the centre of each key and the point of contact is not off centre (i.e. the calibration of the screen is off centre). This checks calibration quite effectively.
2) Download the Fruit Ninja app and play the game using Arcade mode. You should be able to drag across almost the whole screen. There should be no lag. This will test screen response.
3) Log onto the shop's wifi network, surf the net. Use the default browser and check sites that are flash heavy. Then check Youtube and playback a 1080p video. Note that not all videos may playback, for some strange reason, some videos are not supported.
4) Click on links without zooming in. See if the screen responds.
5) If you have a USB 3G dongle bring it along and let it log on and surf the net.
6) Download a few apps at the same time, see if the screen freezes so that you can't do anything with it. The tablet should only slow down.
7) Download a racing app and play the game to check the accelerometer. The accelerometer should be the standard one and not the enhanced mode otherwise the games will go crazy.
8) Bring along a microsd card as well as any HDD or thumbdrive that you intend to accompany the tablet and plug them in to try out. You can try the HDMI output by borrowing the shop's cable and TV. They have a set that demos the HDMI output.
9) Check the screen surface that it's flush with the edge of the case. There should be no depression. But being a cheap tablet, note that the quality is not all that good. My tablet screen works well but there are several ripples on the plastic coating of the screen. Not really very flat but it does not affect the functionality or aesthetics in any way.
10) Check the lock screen switch. Check the touch controls at the side. I suspect they are resistive cos you need to really contact the icon before it responds. Or it might just be that the touch sensors there are very small to prevent accidental selection of another function...
That's my input from a hard lesson. Thankfully the chaps at the shop changed mine with no fuss. Just wasted time and parking charges to get the tablet changed. I think I took at least 20 min or more to go through all of the above. I reset the tablet when I got home to start afresh in loading everything I wanted.
Up for awareness
other tread (http://forums.hardwarezone.com.sg/tablet-den-328/home-ainol-novo-7a-3461164.html) #2420
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