VideoPro jin strange

oddbasket

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Need to understand what's the issue here, is it with certain people working there or generally something's wrong w Videopro?
Don't think there's anything wrong with videopro, most of the resentment seems to be pricing, I've never experienced bad service from them.

But pricing falls on the buyer ownself to compare, not to expect a specific shop to to just have the best price.

Some of their stuff on Qoo10 quite good price, and when used with coupons become good deals, with the assurance their stock is local warranty.
 
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royfrosty

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OK my experience as a whole is not entirely very good with them.

There was a period of time when I was looking for X99 board and cpu.

What happen was that, the guy was a bit cocky. Reason was that I asked for the cheapest x99 combo that he can offer to me. And I told him the budget that I have. And was hoping that with that budget he could work out something for me. So the first board that offered to me was the Asus x99-a with usb3.1. And was quoted 8xx can't remember how much was it back then. The price he gave was lower by $25 from the asrock x99 extreme. So I said OK, and wanted to make payment by nets, and was said that no for this price he is giving, he wanted only cash.

So I said OK, I go draw money. Went to the atm and draw out and went back there. Confirmed the order and proceed for payment, he then printed out the official invoice and gonna pass him cash already, he rechecked again the pricing and found out that it's not the pricing. He immediately tear the official invoice and tell me it's wrong pricing it's 97x.

Is like you did not even tell me the pricing and you straight tear it away without telling me the pricing first.

Oh BTW they do not follow price list mobo+cpu combo. For that they add up a bit more than usual. Guess it wasn't just tradepac that is doing this trend.

And there was another incident, they love to Jack up their store pricing Only when the whole of sls really oos. And they are the only one that have it. And it is black market pricing of above srp. And they still have the cheek to tell me cheap pricing, give $10 discount despite it is still above srp. And when I questioned them about the pricing in srp, they are so rude by telling me off that ''then you go buy from other stores loh''.

I was so pissed off.

Edit: typos
 
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muddle

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Purchased several stuffs from their online shop. No extra charges and they called to set appointment for delivery. All within the stipulated time. No issues whatsoever.

I guess the storefront service depends on the person serving you. You can pretty much avoid the unpleasantness by ordering online.
 
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darkarn

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Wow. That's one of the most strangest bad service in SLS that I hear of...
 

koroshiya8

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OK my experience as a whole is not entirely very good with them.

There was a period of time when I was looking for X99 board and cpu.

What happen was that, the guy was a bit cocky. Reason was that I asked for the cheapest x99 combo that he can offer to me. And I told him the budget that I have. And was hoping that with that budget he could work out something for me. So the first board that offered to me was the Asus x99-a with usb3.1. And was quoted 8xx can't remember how much was it back then. The price he gave was lower by $25 from the asrock x99 extreme. So I said OK, and wanted to make payment by nets, and was said that no for this price he is giving, he wanted only cash.

So I said OK, I go draw money. Went to the atm and draw out and went back there. Confirmed the order and proceed for payment, he then printed out the official invoice and gonna pass him cash already, he rechecked again the pricing and found out that it's not the pricing. He immediately tear the official invoice and tell me it's wrong pricing it's 97x.

Is like you did not even tell me the pricing and you straight tear it away without telling me the pricing first.

Oh BTW they do not follow price list mobo+cpu combo. For that they add up a bit more than usual. Guess it wasn't just tradepac that is doing this trend.

And there was another incident, they love to Jack up their store pricing Only when the whole of sls really oos. And they are the only one that have it. And it is black market pricing of above srp. And they still have the cheek to tell me cheap pricing, give $10 discount despite it is still above srp. And when I questioned them about the pricing in srp, they are so rude by telling me off that ''then you go buy from other stores loh''.

I was so passed off.

Can describe the guy so that we can all avoid.. .changing price last minute is unacceptable man... obviously the guy made a mistake...
 

royfrosty

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Theres 2 indian guys working in the shop. It is definitely not the one that were used to be in best bargain. The rest you all can go figure out.
 

trento

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ooo ok i will try to avoid next time... but they give me really good price.. cheaper than TP... and the one assist me is new guy....

why are u trying to avoid a shop that gives u good price?
 

trento

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No problem whatsoever from Videopro since the 90s be it RMA or DOA parts.

Never once show me attitude or bad service, nothing unpleasant. Sometime I ordered through the website and they deliver to my work place, saved my time and effort going to SLS.

agree. i bought gpu from them before. had a change of heart. few days later went back exchange. no problem. i know they are comm based so i deal with this particular guy. i will text him if got stock and he will reply.
 

wadsad

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the only thing i like about them is free delivery for orders over $100.
 

gld998

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OK my experience as a whole is not entirely very good with them.

There was a period of time when I was looking for X99 board and cpu.

What happen was that, the guy was a bit cocky. Reason was that I asked for the cheapest x99 combo that he can offer to me. And I told him the budget that I have. And was hoping that with that budget he could work out something for me. So the first board that offered to me was the Asus x99-a with usb3.1. And was quoted 8xx can't remember how much was it back then. The price he gave was lower by $25 from the asrock x99 extreme. So I said OK, and wanted to make payment by nets, and was said that no for this price he is giving, he wanted only cash.

So I said OK, I go draw money. Went to the atm and draw out and went back there. Confirmed the order and proceed for payment, he then printed out the official invoice and gonna pass him cash already, he rechecked again the pricing and found out that it's not the pricing. He immediately tear the official invoice and tell me it's wrong pricing it's 97x.

Is like you did not even tell me the pricing and you straight tear it away without telling me the pricing first.

Oh BTW they do not follow price list mobo+cpu combo. For that they add up a bit more than usual. Guess it wasn't just tradepac that is doing this trend.

And there was another incident, they love to Jack up their store pricing Only when the whole of sls really oos. And they are the only one that have it. And it is black market pricing of above srp. And they still have the cheek to tell me cheap pricing, give $10 discount despite it is still above srp. And when I questioned them about the pricing in srp, they are so rude by telling me off that ''then you go buy from other stores loh''.

I was so pissed off.

Edit: typos

:eek::eek::eek: heng i buy online only
 

mib500

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why are u trying to avoid a shop that gives u good price?

not really.... just see what best for me... but at the moment most likely i will comeback to Videopro cause i know one chinese guy there...
 

ykgoh

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Video pro has quite a few people manning lah. So customer experience differ. Some friendlier, some unfriendly.

Last time I wanted to buy PSU. Went to counter asked one uncle test the unit to ensure it is a working unit. Dun want to go home test then find out the new PSU is not working. If OK, I will pay up n take it.

But he very ngiao, gave me the take it or leave it attitude. Insist I pay up first then can open up box to test. Not very happy with his guai lan attitude.
 

djdestiny

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Video pro has quite a few people manning lah. So customer experience differ. Some friendlier, some unfriendly.

Last time I wanted to buy PSU. Went to counter asked one uncle test the unit to ensure it is a working unit. Dun want to go home test then find out the new PSU is not working. If OK, I will pay up n take it.

But he very ngiao, gave me the take it or leave it attitude. Insist I pay up first then can open up box to test. Not very happy with his guai lan attitude.

Tradepac and VP in a nutshell.
 

koroshiya8

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Video pro has quite a few people manning lah. So customer experience differ. Some friendlier, some unfriendly.

Last time I wanted to buy PSU. Went to counter asked one uncle test the unit to ensure it is a working unit. Dun want to go home test then find out the new PSU is not working. If OK, I will pay up n take it.

But he very ngiao, gave me the take it or leave it attitude. Insist I pay up first then can open up box to test. Not very happy with his guai lan attitude.

yes same thing i encountered at TP... that time dunno buy what. can only open after payment.
 

ykgoh

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Tradepac and VP in a nutshell.

yes same thing i encountered at TP... that time dunno buy what. can only open after payment.

As a customer, I think it is only right that the shop proves that the item is in working condition before I pay and leave. Bring home liao any problem (i.e. item is DOA out of factory/shop), the shop may insist the customer damage it. Some more I asked the guy nicely, "can you help me test if this is OK before I take it?"

Then he shot back, "you pay first." Quite a bad customer experience, as if the customer owes them. And I was a serious buyer when I passed him the PSU taken from the shelf, not someone who appeared to be just casually asking questions or pricing or fun.
 

djdestiny

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As a customer, I think it is only right that the shop proves that the item is in working condition before I pay and leave. Bring home liao any problem (i.e. item is DOA out of factory/shop), the shop may insist the customer damage it. Some more I asked the guy nicely, "can you help me test if this is OK before I take it?"

Then he shot back, "you pay first." Quite a bad customer experience, as if the customer owes them. And I was a serious buyer when I passed him the PSU taken from the shelf, not someone who appeared to be just casually asking questions or pricing or fun.

Tradepac lor. Heard of people kena board with bent pins at tradepac just because they insist you pay first.

Shady tactics man.
 

Kiwi8

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Last time videopro had saga with hwz with regards to the hwz naming rights....
 
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