ViewQwest Fiber Broadband Official Thread - Part 3

[charsiewfan]

No problem we don't force the service on anyone - subscribers are welcome to sign up any third party VPN services and such.

As far as possible VQ will still do route optimization for these third party services, however beyond that it is hard to guarantee the same level of playback smoothness etc. especially if the VPN service you subscribed to has servers outside of Singapore.

Thanks for the explanation. Right now I have bolehvpn (subscribed before switching to VQ) which has streaming VPN too, is there a way to turn off freedom VPN temporarily to do some comparison?

 

[andr3wyong]

Thanks for the explanation. Right now I have bolehvpn (subscribed before switching to VQ) which has streaming VPN too, is there a way to turn off freedom VPN temporarily to do some comparison?

Actually, if you have enabled the other VPN service, it should override Freedom VPN once you have connected to it.

 

[charsiewfan]

Actually, if you have enabled the other VPN service, it should override Freedom VPN once you have connected to it.

Thanks, will try tonight.

 

[andr3wyong]

Called billing around at 10am today. Told them to reverse charges on my credit card and was told I will receive phone call and confirmation before 2pm.
3pm delivery dept called saying they do not have stock for microtik router and was sorry for the delay. they can't give a firm date when it will be available by.
I asked to be transferred to billing dept for billing issue.
Spoke to the same lady earlier and was told she can't give me an answer to reverse the order yet although she acknowledged that the services has not been delivery and amount charged is wrong. She was doing investigation on why a wrong amount has been charged expecting me to believe that's the reason for not calling me by 2pm as promised. after some haggling, giving her some information to aid her "investigation", she finally agreed to consult her management for reversing the charges and to call me back by 6pm.

Please let robgee or myself know if you have yet to receive a follow up, we've contacted billing about this already.

 

[hsm1user]

Some suggested if i wish to switch ISP for fibre, best is to apply the new isp 3 months early before your current contract ends as getting opennet to activate the 2nd port takes some time and this prevents any disruption for the internet while waiting for the new isp network to be activated. Is it true?

 

[amidihand]

Salty new subscriber here.
Signed up with VQ in Nov last year(SITEX).
In Dec they send me email to fill in FTO form. So I filled it.
Then they keep sending me BS email about network issues.
I was still comfortable with old ISP,Myrepublic(contract ended). So I just waited patiently.
Then last month VQ called me to advise me to do FTO. -facepalm
I told them I already sent them the form. And FTO processing finally began. VQ send me email to notify my old ISP about FTO and provided me a date. I called MR and they told me to terminate my line 1 week earlier so that the FTO can be processed in the date stated. And so, my line got terminated last week.
Today I received 2 email from VQ telling me 2 different dates for installation.
I'm pretty much convinced VQ admin is hopeless.

 

[i-Movies]

AirPort Time Capsule Wireless AC. Those 5Ghz channels, which usually gives highest speed? I have tested few, I felt channel 36 seemed to have highest speed than channel 52 or 100 or 149, but channel 36 looks very crowded, many neighbour 5Ghz are around this channel while channel 100 / 149 are not used by any neighbours.

Is that true that OS X prefers channel 36 than others?

 

[phayze]

Anyone had sign up for the 2Gbps? Can we achieve 2Gbps with LAG?

 

[andr3wyong]

Anyone had sign up for the 2Gbps? Can we achieve 2Gbps with LAG?

It depends on the PC you are using as well as how you are testing it.

Speedtest.net scales linearly with CPU clock speed. 1.8Gbps Speedtest is achievable (as seen in my signature) only clock speed above 4GHz, which is why our FAQ specifically names the Intek Core i7-4790K as it is able to turbo boost to 4.4GHz.

All our demo equipment at SITEX 2014 and IT SHOW 2015 is exactly what we deploy to customers - MikroTik CCR1009-8G-1S-1S+ (passive cooling version deployed to customers).

The test PC at these trade shows is a regular Haswell desktop with a Core i7-4790K processor that is not overclocked - i.e. exactly 4.0GHz clock with up to 4.4GHz turbo boost.

On the other hand, as mentioned, Speedtest scales linearly so even at 3GHz to 3.5GHz (common modern desktop frequencies), you will probably only get between 1.1Gbps to 1.4Gbps on Speedtest.

I've attended a 2Gbps-to-PC scenario subscriber who was unable to achieve the rated speeds and upon overclocking to 4.5GHz we got a very consistent 1.8Gbps stable speedtest. It was a Haswell-E hexacore processor, and the hexacore parts have lower clock speed out of the box even compared to a 4790K.

Hope that answers your question.

 

[andr3wyong]

On the other hand, using IDM instead of Speedtest.net generally gets a full >215MB/s (1.7Gbps+) download speed even on lower-end PCs without the >4GHz clock.

But then also you have to think about the computer's write I/O as well (unless downloading to RAM disk)

 

[darkmatt]

anyone got steam issues?

 

[phayze]

I understand ln the CPU part. What i mean that 2Gbps is using LAG to router and LAG to PC, so it mean that any single connection is still limited to 1Gbps speed. Only mutiple connection like BT can make full use of the 2Gbps.

Am i right to say this?

It depends on the PC you are using as well as how you are testing it.

Speedtest.net scales linearly with CPU clock speed. 1.8Gbps Speedtest is achievable (as seen in my signature) only clock speed above 4GHz, which is why our FAQ specifically names the Intek Core i7-4790K as it is able to turbo boost to 4.4GHz.

All our demo equipment at SITEX 2014 and IT SHOW 2015 is exactly what we deploy to customers - MikroTik CCR1009-8G-1S-1S+ (passive cooling version deployed to customers).

The test PC at these trade shows is a regular Haswell desktop with a Core i7-4790K processor that is not overclocked - i.e. exactly 4.0GHz clock with up to 4.4GHz turbo boost.

On the other hand, as mentioned, Speedtest scales linearly so even at 3GHz to 3.5GHz (common modern desktop frequencies), you will probably only get between 1.1Gbps to 1.4Gbps on Speedtest.

I've attended a 2Gbps-to-PC scenario subscriber who was unable to achieve the rated speeds and upon overclocking to 4.5GHz we got a very consistent 1.8Gbps stable speedtest. It was a Haswell-E hexacore processor, and the hexacore parts have lower clock speed out of the box even compared to a 4790K.

Hope that answers your question.

 

[andr3wyong]

I understand ln the CPU part. What i mean that 2Gbps is using LAG to router and LAG to PC, so it mean that any single connection is still limited to 1Gbps speed. Only mutiple connection like BT can make full use of the 2Gbps.

Am i right to say this?

Yes you are right. However these days more software are doing multipart downloads.

Then there is also the benefit of having less impact to gaming even while doing a 1G download on the same PC.

The MikroTik router is extremely powerful and CPU utilization stays below 20% during a 2G speedtest.

With the correct usage patterns I'd be happy to see how power users can maximize it

 

[robgee]

Salty new subscriber here.
Signed up with VQ in Nov last year(SITEX).
In Dec they send me email to fill in FTO form. So I filled it.
Then they keep sending me BS email about network issues.
I was still comfortable with old ISP,Myrepublic(contract ended). So I just waited patiently.
Then last month VQ called me to advise me to do FTO. -facepalm
I told them I already sent them the form. And FTO processing finally began. VQ send me email to notify my old ISP about FTO and provided me a date. I called MR and they told me to terminate my line 1 week earlier so that the FTO can be processed in the date stated. And so, my line got terminated last week.
Today I received 2 email from VQ telling me 2 different dates for installation.
I'm pretty much convinced VQ admin is hopeless.

Hi, please send me your details by PM and i`ll follow up for you. Apologies for all the confusion

 

[robgee]

Some suggested if i wish to switch ISP for fibre, best is to apply the new isp 3 months early before your current contract ends as getting opennet to activate the 2nd port takes some time and this prevents any disruption for the internet while waiting for the new isp network to be activated. Is it true?

Hi, this is indeed the safest option. Even though we always try to work as fast as possible, there can always be a delay from opennet`s side.

 

[andr3wyong]

https://order.hbonow.com/
https://www.sling.com

 

[robgee]

https://order.hbonow.com/
https://www.sling.com

no way! they finally did it!! woo!

 

[andr3wyong]

no way! they finally did it!! woo!

Dear subscribers - please:

Clap for us HAHA

 

[stanats]

Fibre Transfer

Hi,

Please advise on the process of transferring the services to a new flat.

Questions:
1) While transferring, if NLT cannot provision a new line (flat is fibre-ready), will I still be billed while waiting for the activation?

 

[xorionn]

bookmarked.....