ViewQwest Fiber Broadband Official Thread - Part 5

[Ghostrider333]

I am using a mediabox Action AS-19 Pro, play any movies from Netflix does work. If it works, only for a while then message comes up. The browser, other apps worked well though.

I assume it is android platform? Have you updated the app via aptoide?

 

[Bright]

I assume it is android platform? Have you updated the app via aptoide?

Updated from play store

 

[Ghostrider333]

Updated from play store

Singapore app store? Not sure if the app has hardcoded DNS in it or not but you might consider using the steps in the following link to reroute DNS request back to the router's default DNS aka VQ DNS assuming you are using ASUS router?. Also, did you actually request VQ to do custom routing to Netflix USA?

Asus DNS reroute Also include opendns servers just to be sure.

 

[Bright]

Thanks will request vq for the customized routing to us Netflix. Thanks much

Singapore app store? Not sure if the app has hardcoded DNS in it or not but you might consider using the steps in the following link to reroute DNS request back to the router's default DNS aka VQ DNS assuming you are using ASUS router?. Also, did you actually request VQ to do custom routing to Netflix USA?

Asus DNS reroute Also include opendns servers just to be sure.

 

[kernel.c]

So now VQ uses Starhub's route to China? Completely unreachable to pan.baidu.com

~ $ traceroute pan.baidu.com
traceroute to yiyun.n.shifen.com (123.125.112.218), 64 hops max, 52 byte packets
 1  192.168.0.1 (192.168.0.1)  1.990 ms  1.193 ms  1.062 ms
 2  132.147.123.1 (132.147.123.1)  28.590 ms  4.748 ms  3.949 ms
 3  singapore1.vqbn.com (132.147.112.67)  3.939 ms  6.099 ms  3.685 ms
 4  203.116.5.201 (203.116.5.201)  5.361 ms  6.149 ms  5.332 ms
 5  203.118.15.241 (203.118.15.241)  5.105 ms
    203.118.15.237 (203.118.15.237)  7.399 ms
    203.118.15.241 (203.118.15.241)  4.765 ms
 6  an-uts-int13.starhub.net.sg (203.118.15.230)  4.425 ms
    an-uts-int13.starhub.net.sg (203.118.15.234)  6.102 ms
    anutsi12.starhub.net.sg (203.118.15.182)  4.840 ms
 7  * 203.118.15.186 (203.118.15.186)  6.899 ms *
 8  * an-uts-int13.starhub.net.sg (203.118.15.234)  6.040 ms *
 9  * * *
10  * 219.158.24.125 (219.158.24.125)  492.440 ms
    219.158.107.121 (219.158.107.121)  606.605 ms
11  * * *

It's weird, the path from your traceroute appears to be different from mine:

$ traceroute pan.baidu.com
traceroute to pan.baidu.com (111.206.37.70), 30 hops max, 60 byte packets
 1  jumpgate.<snip>.local (192.168.1.1)  0.126 ms  0.155 ms  0.134 ms
 2  <snip>.vqbn.com.sg (132.147.x.y)  1.552 ms  1.541 ms  1.519 ms
 3  Singapore1.vqbn.com (132.147.112.67)  1.496 ms  1.479 ms  1.447 ms
 4  ix-xe-5-1-3-0.thar1.SVQ-Singapore.as6453.net (120.29.214.141)  1.491 ms  1.476 ms  1.445 ms
 5  if-ae-11-2.tcore1.SVW-Singapore.as6453.net (180.87.98.38)  180.739 ms  180.717 ms  180.656 ms
 6  if-et-23-2.hcore2.KV8-Chiba.as6453.net (180.87.67.33)  73.743 ms  72.630 ms  73.087 ms
 7  if-et-1-2.hcore1.KV8-Chiba.as6453.net (120.29.211.2)  73.638 ms * *
 8  if-ae-24-2.tcore2.PDI-Palo-Alto.as6453.net (66.198.144.56)  185.176 ms  186.247 ms  189.161 ms
 9  if-ae-5-2.tcore2.SQN-San-Jose.as6453.net (64.86.21.1)  179.285 ms  176.965 ms  178.626 ms
10  if-ae-1-2.tcore1.SQN-San-Jose.as6453.net (63.243.205.1)  185.809 ms  183.477 ms  173.638 ms
11  63.243.205.46 (63.243.205.46)  393.203 ms 63.243.205.94 (63.243.205.94)  395.289 ms *
12  219.158.102.149 (219.158.102.149)  417.323 ms  406.210 ms  406.126 ms
13  219.158.16.65 (219.158.16.65)  364.420 ms  372.229 ms  382.480 ms
14  219.158.117.41 (219.158.117.41)  365.588 ms  365.686 ms  366.068 ms
15  124.65.194.78 (124.65.194.78)  400.997 ms 124.65.194.158 (124.65.194.158)  356.961 ms 124.65.194.166 (124.65.194.166)  343.117 ms
16  * 202.106.35.238 (202.106.35.238)  357.683 ms  343.088 ms
17  61.48.51.54 (61.48.51.54)  355.016 ms  353.759 ms  351.587 ms
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

I've been having problems accessing pan.baidu.com for sometime too. Sometimes, download would drop to 0bps.

Also, my PPTV access is also having problems. Eg some dramas were Geolocked even though I have subscribed to the FVPN.

Missed the good old days where Andrew (aka Monkey) was around to help out when we PM him for help.

 

[gold_eagle36]

keep getting disconnected. 2gbps. cck area

Is is the issue with single network?
The internet will disconnect but will be temp resolve when i restart the ONT

Im using the linkstar

 

[Idefix]

But the thing is...their price are now pretty much comparable to other ISP...so I don't know what premium you are paying...

VQ 1Gbps = 49.90
M1 1Gbps = 39
M1 GamePro 1Gbps = 49
Singtel 1Gbps = 59.90
Starhub 1Gbps = 49.90
MyRepublic 1Gbps = 49.99

Now maybe, not when I signed up.
That's the premium......

 

[gascon7]

Their operation is mainly handsoff and remote. Which is fine but their problem resolution needs to be better ie more active cust service.

My 0.01 opinion is dont go with them. I am not sure if My Republic has good performance but VQ isn't what it seems I feel. There's too much inconsistency in cust service. Sometimes you can get through sometimes can't. But billing is always on time

 

[cyloneboy]

To be honest, i really rather VQ dont play price war with other provider... quality suffer in the end, i rather pay a bit more for premium service that was before the price war happened, but you know...
price is the main factor when the normal consumer compare provider, how will VQ gain market share and new subscribers... but now i doubtful how VQ can survive playing price war

Either way VQ still suffer from the ISP war for sure, compare use to be UNDERDOG M1 already implement gamepro and elevensport plan and still on going the lowest ISP till now..
Mostly all ISPs except VQ offer free Home voice call while VQ still need to upfront a couple of dollar for it..
Myrepublic was the first 1gbps ISP plan that goes for $49 that low then after all ISP try to follow the price war but i still cant see VQ can offer any special thing other than $200 or the expired annual payment which is market tactic system..
So for all along VQ should really do some attractive bundle other than following those others ISPs promotion but endup still suffer hard time..
In the end VQ is just like old time pacificnet which is just another castout ISP unless they do something big attraction offer..

 

[Bright]

The forum here is a good vent for those who have something to say and share. While many may have experiences deviated from their expectations, I am sure the silent ones are pretty satisfied and is their choice to stick with VQ. I am one of them. I do have M1 fibre as a backup in case, for my work and home secuity based on my preferred redundancy needs aka kiasu. I am one of the pioneers with VQ and overall experience is positive. I have subscribed to Singtel and starhub before but decided on VQ as my primary fibre vendor.

I am with VQ when it launched their home subscriber service.

 

[omelet]

Been using VQ for 4 years already, just re-contracted recently. Didn't really have issue with them other than nation wide outage or undersea cable issue...most of the time saw people complaining but am still happily surfing net...

Though, I do agree that this price war thing seem to be affecting quality and their technical support ability seem to have dropped quite a lot compare to in the past.

Thinking about the hassle to change ISP also puts me off and VQ is already on my 2nd TP port. Used the first port when I was on M1 100Mbps before switching to VQ. Talking about M1, I didn't have issue with them as well despite so many complain of slowdown in forums... Was using N56U at that time or maybe, certain exchange do have more issue?

 

[Zip-Zilla]

Is VQ Nic still on these forums?

 

[franstam]

Anyone else in the Upper Thomson area without internet connection?

They can't do anything about it without an onsite technician from what the rep and I discussed over the phone, since their remote tech support is absolutely helpless with regards to the matter

Can't keep in touch with my clients, and burnt through almost 2GB of mobile internet so far syncing files with them and pulling some much needed work references

Thomson area having no issue with internet. have you given them a call/message on fb/pm @viewqwest here?

better luck with official channel than unofficial hwz forum

 

[Nuthing03]

Anybody having problems in the sengkang area? No network in this afternoon

 

[gn2807]

Power reboot the router ok liao.

Anybody having problems in the sengkang area? No network in this afternoon

 

[epigram]

have been with VQ from the early days too - back when it was still 100mbps plan. no major complaints - biggest was when they dropped ipv6 support and early vpn days when it was flaky. other than a dead power adapter for the zhone (once), and a very very yellowed zhone, i have had no major issues i can recall. now and then there will be maintenance but i don't use my internet in the wee hours of the weekend so no issue for me.

to be sure, there are outages now and then - but i have a dual wan setup so i only notice if i'm trying to use Netflix/amazon/BBC.

 

[Untamed]

Just sign up for VQ few days ago and I have been facing streaming problems be it YouTube or Netflix. Every 5 mins it will be buffering. Did a speed test and it shows ping @ 2ms and download @ 119.30Mbps. Now I really wonder did I make a wrong choice to switch ISP.

Welcome to our nightmarish experience!!!

Better start praying

 

[jjaks]

Internet down for more than 24 hrs. Amk area. Red LOS light on Zhone, power boot doesn't resolve

Sent from HUAWEI MHA-L29 using GAGT

 

[pangolin123]

Have you called their support line ?

Internet down for more than 24 hrs. Amk area. Red LOS light on Zhone, power boot doesn't resolve

Sent from HUAWEI MHA-L29 using GAGT

 

[viewqwest]

Internet down for more than 24 hrs. Amk area. Red LOS light on Zhone, power boot doesn't resolve

Sent from HUAWEI MHA-L29 using GAGT

Hi jjaks,

Can you PM me your details so that i can do a check for you.

Thanks
JasonTJ