VIVIFI

[gapboy]

I just port back successfully in to vivifi last night. I still couldn't make any calls out but able to receive calls. Any body experienced this before? Reached out to them via messenger since morning but no response yet.

bad port in? did you restart your phone?

 

[kaysee]

bad port in? did you restart your phone?

Yes restarted. I can use data all okay. Called my own mobile number also can get through. Just that cannot call out.

Cannot be so zhun bad port in. My wife's number also same issue. Cannot call out. Both port in last night.

 

[gaoqikai]

today VIVIFI continue to charge my credit card of $10 even though i had port out to other mobile provider on the 6th September 2024.

i had ported into VIVIFI on the 1st May 2024.

that's so bad. Why vivifi like this now?

see in this page that they are ignoring emails. Good. hope they also ignore my email.

I ported out on 17th October, haven't paid my Oct bill. Now they won't allow me to log into my vivifi account to pay. I already cancelled my card which is stored in my vivifi account.

I emailed them asking how should i pay. If they keep ignoring, guess I no need to pay

 

[amazingone]

today VIVIFI continue to charge my credit card of $10 even though i had port out to other mobile provider on the 6th September 2024.

i had ported into VIVIFI on the 1st May 2024.

Vivifi does not do prorating of bill, and they will charge you for the period of 1st October-5th October as a full month of October.

 

[Skypower]

that's so bad. Why vivifi like this now?

see in this page that they are ignoring emails. Good. hope they also ignore my email.

I ported out on 17th October, haven't paid my Oct bill. Now they won't allow me to log into my vivifi account to pay. I already cancelled my card which is stored in my vivifi account.

I emailed them asking how should i pay. If they keep ignoring, guess I no need to pay

I had removed my card details from my VIVIFI account around the time of my port out... the same card that i removed then... had been billed today.

 

[Gian_Png]

anyone having issues with the network? my phone kept showing "sim1 not allowed" since yesterday. rebooted 3 times since yesterday, that will resolve the problem for a few hrs then problem comes back again.

phone is s21 btw

 

[gapboy]

anyone having issues with the network? my phone kept showing "sim1 not allowed" since yesterday. rebooted 3 times since yesterday, that will resolve the problem for a few hrs then problem comes back again.

phone is s21 btw

yesterday yes . https://mothership.sg/2024/10/singtel-no-internet/ today no issue

 

[Gian_Png]

yesterday yes . https://mothership.sg/2024/10/singtel-no-internet/ today no issue

lucky yesterday went out with the 2nd line.

 

[sibeiTrolled]

today VIVIFI continue to charge my credit card of $10 even though i had port out to other mobile provider on the 6th September 2024.

i had ported into VIVIFI on the 1st May 2024.

Same here. They billed me today when my line with them I had already ported out in mid of sept. Got a shock. Need to email them. Anyone knows where is their office? Like totally no address of their office at all.

https://help.vivifi.me/hc/en-us/art...-is-the-billing-cycle-for-VIVIFI-mobile-plans
Vivifi bills are charged on every 25 of the month for that month.
Best time to leave was before the new month starts or few days before bill day so as to maximise your time

Mid sept? Bill
1st to 6th? Bill

Like someone else mentioned, no pro rate.
https://help.vivifi.me/hc/en-us/articles/360053349974-Terms-Conditions#:~:text=There is no pro-rated,is ported out of VIVIFI.

1. There is no pro-rated refund of the mobile line’s Monthly Recurring Charging (MRC) and entitlement when a mobile line is ported out of VIVIFI.

If you want to complain, contact their facebook page, they are decently responsive there
https://www.facebook.com/hellovivifi/

 

[Plastick]

anyone having issues with the network? my phone kept showing "sim1 not allowed" since yesterday. rebooted 3 times since yesterday, that will resolve the problem for a few hrs then problem comes back again.

phone is s21 btw

i having intermittent no-network ...

 

[chaiscool]

https://help.vivifi.me/hc/en-us/art...-is-the-billing-cycle-for-VIVIFI-mobile-plans
Vivifi bills are charged on every 25 of the month for that month.
Best time to leave was before the new month starts or few days before bill day so as to maximise your time

Mid sept? Bill
1st to 6th? Bill

Like someone else mentioned, no pro rate.
https://help.vivifi.me/hc/en-us/articles/360053349974-Terms-Conditions#:~:text=There is no pro-rated,is ported out of VIVIFI.

1. There is no pro-rated refund of the mobile line’s Monthly Recurring Charging (MRC) and entitlement when a mobile line is ported out of VIVIFI.

If you want to complain, contact their facebook page, they are decently responsive there
https://www.facebook.com/hellovivifi/

No need so complicated just make sure vivifi line is not active by 1st of the month, so best is to port out on the last week of the month.

 

[Skypower]

No need so complicated just make sure vivifi line is not active by 1st of the month, so best is to port out on the last week of the month.

but i ported out on 6th Sept 2024, i am being charged by VIVIFI in 25 Oct 2024.

 

[hwmook]

but i ported out on 6th Sept 2024, i am being charged by VIVIFI in 25 Oct 2024.

Same thing happened to me, port out for over a month still suddenly charge me.

 

[Skypower]

Same thing happened to me, port out for over a month still suddenly charge me.

btw I had reported to VIVIFI via email since yesterday *(25th Oct) morning... no reply from them till now.

 

[gaoqikai]

https://help.vivifi.me/hc/en-us/art...-is-the-billing-cycle-for-VIVIFI-mobile-plans
Vivifi bills are charged on every 25 of the month for that month.
Best time to leave was before the new month starts or few days before bill day so as to maximise your time

Mid sept? Bill
1st to 6th? Bill

Like someone else mentioned, no pro rate.
https://help.vivifi.me/hc/en-us/articles/360053349974-Terms-Conditions#:~:text=There is no pro-rated,is ported out of VIVIFI.

1. There is no pro-rated refund of the mobile line’s Monthly Recurring Charging (MRC) and entitlement when a mobile line is ported out of VIVIFI.

If you want to complain, contact their facebook page, they are decently responsive there
https://www.facebook.com/hellovivifi/

that's not the case from what you quoted.

If porting out in Sept, should only receive Sept bill which arrives on 25th Sept. Should never receive any bill in Oct

 

[gaoqikai]

Vivifi does not do prorating of bill, and they will charge you for the period of 1st October-5th October as a full month of October.

haha they can try, For my case I already canceled my credit card used for my vivifi account so any deduction will not go through

 

[uncle_josh]

haha they can try, For my case I already canceled my credit card used for my vivifi account so any deduction will not go through

mai lah, don't because of that few dollars affect your credit ratings.

 

[sibeiTrolled]

that's not the case from what you quoted.

If porting out in Sept, should only receive Sept bill which arrives on 25th Sept. Should never receive any bill in Oct

but i ported out on 6th Sept 2024, i am being charged by VIVIFI in 25 Oct 2024.

Sorry, cock eye see wrong. Thought it was Sept.....

Go make a fuss on their facebook chat. This shouldn't happen or send an email to them with IMDA in it. If it can happen to 2 people, it can happen to more

 

[ohj81]

I also ported out in Sept... and I received a bill on October 25 when I cannot log in to see my account after I port out.

 

[uncle_josh]

I also ported out in Sept... and I received a bill on October 25 when I cannot log in to see my account after I port out.

That's why Heya and Eight got the best billing model.