- Jan 1, 2000
- Reaction score
im a first time vpost user, thought with all the perks from citibank, shipping rate should be good. used vpost as my forwarder for my timbuk2 stuff and omg the charges are freaking expensive! can any vpost users share their insights on my costing?
Product value: USD 265.00
Actual weight: 5.9 kg
Chargeable weight: 11.8 kg
Shipping Cost SGD 153.44
Customs tax:32.66 - what custom tax? GST? my stuff did not hit S$400 what.
WTF! why is my actual weight to chargeable weight almost doubled? i called vpost on fri but they say call center overwhelmed and will call me back. still waiting for that call and decided to ask here as well.
my friend emailed vpost about repacking the items and vpost's response was:
We would like to inform you that vPost did not attempt repacking of the package. Kindly proceed to make the payment.
Vpost does repack the item under certain conditions and repacking is sole discretion of vpost.
WTF again! First you charge us for repacking service, secondly, since we are paying customers we dont get to choose for our items to be repacked, it is at vpost's discretion?!
can anyone pls share their vpost experience with me? thanks much!
My colleague had some bad experience with them as well. He asked for the item to be destroyed or rejected instead as he doesn't want to pay vPost at all. They finally rejected the item back to Amazon and my colleague got a refund.
I personally have not used their service at all, and am actually afraid to use them.
I've shipped a Timbuk2 bag to SG before, via comgateway. Also horrendous pricing due to the packing. They don't fold the bag in half, just dump it into a big box. Comgateway offered to repack it and so I saved on the shipping. The bag I got wasn't expensive though, only US$29 (after steep discount).