Vpost? Borderlinx? Comgateway?

member_2359

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Went by 65dg warehouse yesterday to collect my parcel because I know they measured the volumetric weight wrongly. I tried telling them during checkout that the volumetric weight was wrong but they somehow reassured me that it is done correctly.

So when I requested to check the volumetric weight at their warehouse, one of them looked quite unhappy and went on to start measuring. I got my money back.

I am wondering how many parcels get wrong measurements and how many have paid more than necessary.
 

thkc2011

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im a first time vpost user, thought with all the perks from citibank, shipping rate should be good. used vpost as my forwarder for my timbuk2 stuff and omg the charges are freaking expensive! can any vpost users share their insights on my costing?

From VPOST:
Category: Bags,
Product value: USD 265.00
Actual weight: 5.9 kg
Chargeable weight: 11.8 kg

Shipping Cost SGD 153.44
Base charge:13.40
Weight charge:84.96
Fuel surcharge:22.42
Repacking charge:0.00
Holding fee:0.00
Customs tax:32.66 - what custom tax? GST? my stuff did not hit S$400 what.

WTF! why is my actual weight to chargeable weight almost doubled? i called vpost on fri but they say call center overwhelmed and will call me back. still waiting for that call and decided to ask here as well.

my friend emailed vpost about repacking the items and vpost's response was:
We would like to inform you that vPost did not attempt repacking of the package. Kindly proceed to make the payment.

Vpost does repack the item under certain conditions and repacking is sole discretion of vpost.


WTF again! First you charge us for repacking service, secondly, since we are paying customers we dont get to choose for our items to be repacked, it is at vpost's discretion?!

can anyone pls share their vpost experience with me? thanks much!

That's probably a reasonably big bag. From experience, the chargeable weight is based on volumetric weight. Therefore, even if the item is light (actual weight) but it is large (volumetric weight), they will go with the higher of the two. As for GST, someone did explain that earlier ;)
 

thkc2011

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I am experiencing worse than this, they could not find my package and I have something to declare but the tracking number is different. Everyday I have been calling and till no hope:(

Posted the following in their FB page:
"vPost is just pathetic and not able to resolve even a simple missing package! I have other articles already on hold since 6 days and 1 article with a tracking number that does not reflect to the one that is still missing! How bloody useless this call operators are. Everyday I have been calling and each day the operator say they don't see the previous day's operator has followed up on the issue with vPost USA.
USELESS! THIS WILL BE THE LAST TIME I AM USING VPOST!!!!!!"

From experience, DON'T use vpost (apologies for the all caps). Experienced a lost item with them, took ages to get it resolved. Item still lost, all they said was sorry. My last shipment with vpost
 

raynerho

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Just tried to make payment for 12 items at CGW. Am a prime member till sept 2015, but was charge $9 for consolidation. Glitch in their site? Anyone can confirm they are experiencing this too?
 

mascot1993

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order from amazon, i used borderlinx, they ship to me using DHL, 3 day reach my house!
 

demandous

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order from amazon, i used borderlinx, they ship to me using DHL, 3 day reach my house!

Nice, will try it for next order. Was stuck betweem vpost and borderlinx previously... but was tempted by the misleading advertisement by vpost for xmas delivery.

Anyone else ordered via vpost before 12 dec but didnt receive their packages before xmas?
 

qsgsgs

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Nice, will try it for next order. Was stuck betweem vpost and borderlinx previously... but was tempted by the misleading advertisement by vpost for xmas delivery.

Anyone else ordered via vpost before 12 dec but didnt receive their packages before xmas?

Tracking by UPS says delivered on 7 december until now they can't find my package. Anyone else like this? They still try to blame UPS. screwed up service.
 

demandous

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Tracking by UPS says delivered on 7 december until now they can't find my package. Anyone else like this? They still try to blame UPS. screwed up service.

I was thinking if we can report to CASE.
They said committed to deliver but never say what happens if they didnt commit
 

expositox

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CGW said that their express takes 3-5 biz days?
q9dpvOq.jpg


If it's according to their estimation, it's 7 biz days. And I suay suay had to coincide with a PH + 2 weekends so in total took me 12 freaking days :s22:

Thank god I didn't pay a single cent for this.
oQ0P9Sh.jpg


Or maybe they prioritized paying customers first :s13:
 

demandous

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CGW said that their express takes 3-5 biz days?
q9dpvOq.jpg


If it's according to their estimation, it's 7 biz days. And I suay suay had to coincide with a PH + 2 weekends so in total took me 12 freaking days :s22:

Eh? Good leh, at least it's on time. They never over-commit. Although different ppl have great experiences with cgw/borderlinx/taobao... seems like nobody has great experiences with vpost. Haha
 

demandous

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Waaa free shipping!?

Can share if cgw has conceirge services?

Cant believe i paid vShop4u so much for delivery. Should have just paid borderlinx that 5% conceirge fees.
 

expositox

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Waaa free shipping!?

Can share if cgw has conceirge services?

Cant believe i paid vShop4u so much for delivery. Should have just paid borderlinx that 5% conceirge fees.

Yep cgw has.
Register a new DBS card with them got free CGW$10, then Black Friday idk why they give me a free CGW$10 also (my item not even purchased during Black Friday).
So free lor hahaha not bad, they're making a loss serving me this customer.
 

N

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Eh? Good leh, at least it's on time. They never over-commit. Although different ppl have great experiences with cgw/borderlinx/taobao... seems like nobody has great experiences with vpost. Haha

its just the holidays making the days feel soooo long. at least the courier is very polite and responsive in Singapore, and got people pick up the phone and give accurate information.

my item plus repack (save money) , plus weekend, plus christmas and boxing day, stuck there almost 10 days already. What to do, their union so strong...not like ours only sell FMCG and build club for FT.

sometimes i would say to myself, if only pay a bit more, no need to suffer this nonsense.... now paid a bit more (compared to other shippers) and less nonsense lor. :) if you think about how much you saved, it would make you smile.
 
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qsgsgs

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I was thinking if we can report to CASE.
They said committed to deliver but never say what happens if they didnt commit
Bro , your package delivered to vpost since when? their DBS promo ending on 31st dec
 

guitarunited

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guys i need some help!!

i just bought 13 tees and sent to my address from Borderlinx. Borderlinx will repack it for me for free. But can someone with experience tell me an estimate of how much it will weigh and cost?

HELP PLEASE!
 

N

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guys i need some help!!

i just bought 13 tees and sent to my address from Borderlinx. Borderlinx will repack it for me for free. But can someone with experience tell me an estimate of how much it will weigh and cost?

HELP PLEASE!

go comgateway, and have a look at the weight estimates.
 

dnlei123

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guys i need some help!!

i just bought 13 tees and sent to my address from Borderlinx. Borderlinx will repack it for me for free. But can someone with experience tell me an estimate of how much it will weigh and cost?

HELP PLEASE!

Sometimes, Weight really depends on the material & Size(XS, S or XL?) of the tee. Like women tees can be quite thin so weighs lighter. Pretty logical for Sizing matter weight, bigger size, more cloth area, heavier weight la :s13:

Generally, it should be : 300g~400g (per mens tee), <300g (per womens/child tees)

So 400g x 13 = More than 5KG - 6KG
 
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