Went by 65dg warehouse yesterday to collect my parcel because I know they measured the volumetric weight wrongly. I tried telling them during checkout that the volumetric weight was wrong but they somehow reassured me that it is done correctly.
So when I requested to check the volumetric weight at their warehouse, one of them looked quite unhappy and went on to start measuring. I got my money back.
I am wondering how many parcels get wrong measurements and how many have paid more than necessary.
im a first time vpost user, thought with all the perks from citibank, shipping rate should be good. used vpost as my forwarder for my timbuk2 stuff and omg the charges are freaking expensive! can any vpost users share their insights on my costing?
Product value: USD 265.00 Actual weight: 5.9 kg
Chargeable weight: 11.8 kg
Shipping Cost SGD 153.44
Holding fee:0.00 Customs tax:32.66 - what custom tax? GST? my stuff did not hit S$400 what.
WTF! why is my actual weight to chargeable weight almost doubled? i called vpost on fri but they say call center overwhelmed and will call me back. still waiting for that call and decided to ask here as well.
my friend emailed vpost about repacking the items and vpost's response was: We would like to inform you that vPost did not attempt repacking of the package. Kindly proceed to make the payment.
Vpost does repack the item under certain conditions and repacking is sole discretion of vpost.
WTF again! First you charge us for repacking service, secondly, since we are paying customers we dont get to choose for our items to be repacked, it is at vpost's discretion?!
can anyone pls share their vpost experience with me? thanks much!
That's probably a reasonably big bag. From experience, the chargeable weight is based on volumetric weight. Therefore, even if the item is light (actual weight) but it is large (volumetric weight), they will go with the higher of the two. As for GST, someone did explain that earlier
I am experiencing worse than this, they could not find my package and I have something to declare but the tracking number is different. Everyday I have been calling and till no hope
Posted the following in their FB page:
"vPost is just pathetic and not able to resolve even a simple missing package! I have other articles already on hold since 6 days and 1 article with a tracking number that does not reflect to the one that is still missing! How bloody useless this call operators are. Everyday I have been calling and each day the operator say they don't see the previous day's operator has followed up on the issue with vPost USA.
USELESS! THIS WILL BE THE LAST TIME I AM USING VPOST!!!!!!"
Yep cgw has.
Register a new DBS card with them got free CGW$10, then Black Friday idk why they give me a free CGW$10 also (my item not even purchased during Black Friday).
So free lor hahaha not bad, they're making a loss serving me this customer.
its just the holidays making the days feel soooo long. at least the courier is very polite and responsive in Singapore, and got people pick up the phone and give accurate information.
my item plus repack (save money) , plus weekend, plus christmas and boxing day, stuck there almost 10 days already. What to do, their union so strong...not like ours only sell FMCG and build club for FT.
sometimes i would say to myself, if only pay a bit more, no need to suffer this nonsense.... now paid a bit more (compared to other shippers) and less nonsense lor. if you think about how much you saved, it would make you smile.
Sometimes, Weight really depends on the material & Size(XS, S or XL?) of the tee. Like women tees can be quite thin so weighs lighter. Pretty logical for Sizing matter weight, bigger size, more cloth area, heavier weight la
Generally, it should be : 300g~400g (per mens tee), <300g (per womens/child tees)
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.
Please refer to our Terms of Service for more information.