That's weird leh, I always see the option on their website when selecting my shipment. But I think some users have commented that it's not 100% guaranteed that they CAN repack. Also another tip to users who want to receive their shipments fast, so far based on my past 3-4 shipments. You confirm the shipments on Thursday, it'll reach by Monday noon so I would advise people to choose on Thursdays rathen than the start of the week as it's the shortest days taken to receive I think.
maybe your original packaging was damaged.
http://www.borderlinx.com/pages/faq/repackaging
your confirmation on Thu logic holds no water. just confirm as early as you can, and you will receive the package as early as possible. surely you are not saying that if one has confirmed a shipment today, will receive it earlier than if they have confirmed it yesterday, or the day before, or even on 14 Nov?
